Recall 19V508 affects 59 2018-2019 Altec AT37/41/48 and L37/42/44 Aerial Devices for failing pedestal fasteners. Repair is free at any franchised Altec dealer.
Altec is recalling 59 2018-2019 Aerial Devices under recall 19V508 because the high strength fasteners that secure the pedestal to the turntable can fail. If the pedestal separates from the turntable, the risk of injury or death increases, and Altec dealers will inspect and replace the fasteners free of charge.
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What's wrong?
The pedestal on an Altec aerial device is the structural base that anchors the rotating boom assembly to the truck. It bolts to the turntable through a ring of high-strength fasteners that hold the entire lift load as the boom swings, extends, and lifts a worker in the bucket. Those fasteners carry every pound of force the boom puts on the truck.
On the 2018-2019 AT37/41/48 and L37/42/44 aerial devices in this recall, a specific lot of pedestal-to-turntable fasteners stamped 3066 on the head is failing from environmental hydrogen embrittlement. Hydrogen atoms work into the steel over time, weaken it from the inside, and let the fastener snap under loads it was built to handle. Replacement fasteners come from a different production lot with a different head marking.
These bolts are checked during the annual torque inspection, and that inspection is where most of the broken ones have turned up. A loose, cracked, or snapped fastener found during routine service is the warning sign before a larger failure.
Who's affected?
Covers two model years of the Altec Aerial Device, both built between March 2018 and May 2019.
| 2018 Altec Aerial Device | Equipment |
|---|---|
| 2019 Altec Aerial Device | Equipment |
| Units affected | 59 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included in this recall.
What's the safety risk?
If the fasteners fail, the pedestal can separate from the turntable, creating a serious risk of injury or death to anyone working on or standing near the equipment. Keep up with the scheduled fastener inspections for loose, broken, or cracked hardware, and take the unit out of service if any are found until the replacement is done. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Altec AT37/41/48 or L37/42/44 Aerial Device is included in this recall.
- Contact a franchised Altec dealer to schedule the fastener replacement that re-secures the pedestal to the turntable.
- Reference recall number 19V508 (Altec CSN 725) when you call the dealer.
- Call Altec customer service at 1-877-462-5832 with questions about scheduling or parts availability.
- Take the aerial device out of service until the pedestal fasteners are replaced, since a fastener failure can separate the pedestal from the turntable.
What happens at the repair
At the dealer, an Altec technician replaces the high-strength fasteners that secure the pedestal to the turntable. Parts and labor are free under the recall. If you have already paid out of pocket to address loose or failed pedestal fasteners on one of these aerial devices, Altec's standard reimbursement plan covers documented expenses. Bring your receipts and prior repair paperwork to the service desk when you arrive, or call Altec customer service at 1-877-462-5832 and reference recall number CSN 725 to confirm what documentation is needed.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 2, 2019 | NHTSA published the recall |
|---|---|
| August 22, 2019 | Owner notification mailed |
| August 28, 2019 | Dealer notification began |
| August 28, 2019 | Interim owner notification (was planned for this date) |
| August 29, 2019 | Dealer notification ended |
Frequently asked questions
What is recall 19V508?
Recall 19V508 covers 59 2018-2019 Altec AT37/41/48 and L37/42/44 aerial devices. The high-strength fasteners that secure the pedestal to the turntable can fail, allowing the pedestal to separate from the turntable. Altec dealers will replace the fasteners free of charge.
What should I do if my 2018-2019 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific aerial device is included in recall 19V508. If it is, contact Altec customer service at 1-877-462-5832 to schedule the fastener replacement at an authorized Altec dealer. Reference Altec's internal recall number CSN 725 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to perform the recall repair at no cost. Altec dealers will replace the high-strength pedestal-to-turntable fasteners free of charge, including parts and labor, at any authorized Altec service location.
What is the safety risk?
If the high-strength fasteners fail, the pedestal can separate from the turntable, increasing the risk of injury or death to the operator and nearby workers. Keep the aerial device out of service until an authorized Altec dealer completes the fastener replacement under recall 19V508.
What if I bought my Altec aerial device used?
The free repair still applies. Federal recall law requires manufacturers to honor the recall regardless of ownership history. If Altec never sent you a notice, check your VIN to confirm whether your specific unit is included, then call Altec customer service at 1-877-462-5832 and reference recall 19V508.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V508000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 19V508 |
| NHTSA recall # (full) | 19V508000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →