Recall 19V507 covers 1,079 2018-2019 Mercedes-Benz Sprinter 1500, 2500, 3500, and 4500 vans with non-laminated rear side glass. Free repair at a franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 1,079 2018-2019 Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans because rear side windows were fitted with single-pane safety glass instead of laminated safety glass. In a side impact crash or rollover, those windows can fail to adequately protect rear occupants from ejection; Mercedes-Benz dealers will replace the glass free of charge.
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What's wrong?
The rear side windows on the 2018-2019 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 are part of the van's visibility and occupant-protection system. Laminated safety glass uses bonded layers, so the glass is built to stay together better during an impact or rollover. That matters most where passengers sit near the rear side glass.
On included vans, a documentation error led to rear side windows being built with single-pane safety glass instead of laminated safety glass. The window can look normal, but it is the wrong glass for vans built with the laminated rear-side-window equipment. Mercedes-Benz identified the issue after finding an incorrect window at the plant, then traced production information to the Sprinter vehicles built with that equipment.
There is no warning sign before failure. Owners should not expect a light, sound, leak, or change in how the van drives; the issue is the glass specification itself.
Who's affected?
Covers Sprinter 1500, 2500, 3500, and 4500 vans across the 2018 and 2019 model years, all tied to the side or rear glass visibility component.
| 2018 Mercedes-Benz Sprinter 1500 | visibility component |
|---|---|
| 2019 Freightliner Sprinter 2500 | visibility component |
| 2019 Mercedes-Benz Sprinter 1500 | visibility component |
| 2018 Mercedes-Benz Sprinter 4500 | visibility component |
| 2018 Freightliner Sprinter 2500 | visibility component |
| 2018 Freightliner Sprinter 1500 | visibility component |
| 2019 Freightliner Sprinter 4500 | visibility component |
| 2019 Freightliner Sprinter 1500 | visibility component |
| 2018 Freightliner Sprinter 4500 | visibility component |
| 2019 Mercedes-Benz Sprinter 4500 | visibility component |
| 2019 Freightliner Sprinter 3500 | visibility component |
| 2019 Mercedes-Benz Sprinter 2500 | visibility component |
| 2018 Mercedes-Benz Sprinter 2500 | visibility component |
| 2019 Mercedes-Benz Sprinter 3500 | visibility component |
| 2018 Mercedes-Benz Sprinter 3500 | visibility component |
| 2018 Freightliner Sprinter 3500 | visibility component |
| Units affected | 1,079 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
In a side impact crash or rollover, the fitted side windows provide less protection against rear occupant ejection, increasing injury risk. There is no warning sign to watch for, so confirm your VIN and schedule the glass replacement. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free rear side-window glass replacement, which replaces single-pane safety glass with laminated safety glass.
- Reference recall number 19V507 and Mercedes-Benz recall VS3VERGLAS when you call the dealer.
- Bring the recall notice if Mercedes-Benz mailed one, or ask the dealer to confirm the recall by VIN.
- Drive with extra care until the repair is complete, especially with rear passengers.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the rear side window glass that was built with single-pane safety glass and installs laminated safety glass. The replacement parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, since the involved Sprinter vehicles remain covered by that warranty. Ask the service desk how warranty coverage applies if you have repair paperwork for the affected rear side window glass.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| July 2, 2019 | NHTSA published the recall |
|---|---|
| July 8, 2019 | Dealer notification began |
| August 5, 2019 | Dealer notification ended |
| August 12, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 12, 2019 | Interim owner notification (was planned for this date) |
| January 21, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V507?
Recall 19V507 covers 1,079 2018-2019 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vehicles with rear side windows that have single-pane safety glass instead of laminated safety glass. Mercedes-Benz dealers replace the affected glass for free.
What should I do if my 2018-2019 Mercedes-Benz Sprinter is on this recall?
Check your VIN to confirm your specific van is included in recall 19V507. If it is, contact a franchised Mercedes-Benz dealer to schedule replacement of the affected rear side window glass. Reference recall number 19V507 and DVUSA recall number VS3VERGLAS when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 19V507, the dealer replaces the single-pane rear side window safety glass with laminated safety glass free of charge.
What is the safety risk?
The safety risk is reduced protection for rear occupants in a side impact crash or vehicle rollover. The fitted rear side windows do not adequately protect rear occupants from ejection, increasing injury risk. The free repair replaces the glass with laminated safety glass.
What if I bought my Mercedes-Benz Sprinter used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Sprinter is included, then call a franchised Mercedes-Benz dealer with recall number 19V507.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V507000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 19V507 |
| NHTSA recall # (full) | 19V507000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →