Recall 19V466 affects 52 2017-2018 Ford E-350 and E-450 shuttle buses for a back-up camera that shows a reversed image. Free repair at a franchised Ford dealer.
SVO Group is recalling 52 2017-2018 Ford E-350 and E-450 shuttle buses under recall 19V466 because the Voyager back-up camera monitor can revert to factory default settings and display the camera image reversed. A driver reacting to the mirrored image can turn the wrong way to avoid an object behind the bus, and a Ford dealer will reprogram the monitor free of charge.
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Who's affected?
Covers both the E-350 and E-450 cutaway chassis across the 2017 and 2018 model years, all built between June 2017 and December 2018.
| 2018 Ford E-350 | Equipment |
|---|---|
| 2017 Ford E-450 | Equipment |
| 2018 Ford E-450 | Equipment |
| 2017 Ford E-350 | Equipment |
| Units affected | 52 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included in this recall.
What's the safety risk?
A reversed rearview camera image shows left as right and right as left, so a driver backing up can steer the wrong way to avoid an object and cause a crash. Trust mirrors and a direct look over your shoulder until the fix is installed, and schedule the repair soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2017-2018 Ford E-350 or E-450 shuttle bus is included in this recall.
- Contact a franchised Ford dealer to schedule the free harness relay capacitor module installation that corrects the reversed back-up camera image.
- Call ASA Electronics customer service at 1-800-384-4400 with questions and reference recall number 19V466 when you call.
- Bring the recall notice if one has been mailed, and reference recall number 19V466 at the service desk.
- Use extra caution when backing up until the repair is complete, and rely on mirrors and over-the-shoulder checks rather than the camera image.
What happens at the repair
At the dealer, a Ford technician installs a harness relay capacitor module supplied by ASA Electronics that corrects the reversed back-up camera image on the Voyager monitor. Parts and labor are free under the recall. The repair has been open since the recall began on May 9, 2019, so you can schedule service now. If you have questions about the part or the process before your appointment, ASA Electronics customer service is reachable at 1-800-384-4400. The reimbursement plan is not specified in the source filing, so ask the service desk about prior out-of-pocket repair paperwork when you arrive.
Timeline
| May 9, 2019 | Owner notification mailed |
|---|---|
| June 18, 2019 | NHTSA published the recall |
Frequently asked questions
What is recall 19V466?
Recall 19V466 covers 52 2017-2018 Ford E-350 and E-450 shuttle buses built by SVO Group and equipped with ASA Electronics Voyager back-up camera monitors. The monitors can revert to factory default settings, reversing the camera image and increasing crash risk. ASA provides a harness relay capacitor module free of charge.
What should I do if my 2017-2018 Ford E-350 or E-450 is on this recall?
Check your VIN to confirm your specific shuttle bus is included in recall 19V466. If it is, contact ASA Electronics customer service at 1-800-384-4400 to arrange installation of the harness relay capacitor module. Reference recall number 19V466 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost. ASA Electronics will provide the harness relay capacitor module free of charge to eliminate the back-up camera image reversal on affected 2017-2018 Ford E-350 and E-450 shuttle buses.
What is the safety risk from the reversed back-up camera image?
When the Voyager monitor reverts to factory defaults, the back-up camera image flips. The driver sees objects on the wrong side of the screen and can turn the wrong direction to avoid an obstacle behind the bus, increasing the risk of a crash during reversing maneuvers.
What if I bought my Ford shuttle bus used?
The free repair still applies. Federal recall law requires the fix regardless of ownership history. If you never received a notice, check your VIN to confirm whether your specific shuttle bus is included in recall 19V466, then call ASA Electronics at 1-800-384-4400 to schedule the module installation.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V466000 |
|---|---|
| Ford customer service | 1-800-384-4400 |
| NHTSA recall # | 19V466 |
| NHTSA recall # (full) | 19V466000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →