Recall 19V451 affects 25 2018-2019 Gillig Low Floor buses because roof hatch glass can shatter. Repair is free at any franchised Gillig dealer.
Gillig is recalling 25 2018-2019 Low Floor vehicles because temperature and vibration stresses can cause the tempered glass roof hatch to shatter. If the hatch breaks, glass fragments can fall onto passengers and increase injury risk; Gillig dealers will complete the repair free of charge.
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What's wrong?
In NHTSA campaign 19V451, the affected part is the Transpec T287X Series glass roof hatch on 2018-2019 Gillig Low Floor buses. The hatch sits in the roof and is part of the emergency escape or exit system. Its tempered glass lid is supposed to stay intact while the bus moves through heat, cold, vibration, and road shock.
The problem starts at the glass edge. If the edge has chips or other damage, hot and cold stress plus vibration concentrate force at that damaged spot. That stress can fracture the tempered glass, causing the roof hatch glass to shatter. The replacement lid uses thicker glass and a higher-grade edge polish so edge defects can be reduced and inspected.
There is no warning sign before failure. Reported failures occurred shortly after the hatch was installed in the vehicle, so an owner or operator should not expect a noise, light, or visible symptom before the glass breaks.
Who's affected?
The same emergency exit structure component is listed for both model years.
| 2019 Gillig Low Floor | body or structural component |
|---|---|
| 2018 Gillig Low Floor | body or structural component |
| Units affected | 25 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If the tempered glass roof hatch shatters, glass fragments can fall onto passengers and increase the risk of injury. There is no warning sign before failure, so treat any roof-hatch breakage as a reason to keep passengers away from the area and schedule the recall repair. Repair is free at any franchised Gillig dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Gillig Low Floor is included in this recall.
- Contact a franchised Gillig dealer to schedule the free glass roof hatch lid replacement that removes the shatter-prone hatch.
- Bring the recall notice if Gillig mailed one. If not, reference recall number 19V451 when you call.
- Ask Gillig customer service at 1-510-264-5073 about service timing if the bus carries passengers before the repair.
What happens at the repair
At the dealer, a Gillig technician replaces each affected glass roof hatch lid with a replacement lid supplied by the glass hatch manufacturer. The replacement hatch lids are free under the recall. If you already paid labor for this hatch lid replacement, Gillig's reimbursement plan pays $25 for labor for each hatch lid replaced. Contact Gillig customer service with your repair documentation so the service team can connect the prior labor charge to this recall.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 14, 2019 | NHTSA published the recall |
|---|---|
| June 27, 2019 | Owner notification mailed |
| July 13, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V451?
Recall 19V451 covers 25 2018-2019 Gillig Low Floor buses equipped with certain glass roof hatches. Temperature and vibration stresses can shatter the tempered glass hatch, sending glass fragments onto passengers. This increases injury risk. Replacement hatch lids are provided for free.
What should I do if my 2018-2019 Gillig Low Floor is on this recall?
Check your VIN to confirm your specific bus is included in recall 19V451. If it is, contact a franchised Gillig dealer or Gillig customer service at 1-510-264-5073 to arrange the glass hatch lid replacement. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Gillig's remedy provides replacement glass hatch lids free of charge. Parts and labor are covered for included 2018-2019 Gillig Low Floor buses.
What is the safety risk?
The safety risk is falling glass inside the bus. If the tempered glass roof hatch shatters, glass fragments can fall onto passengers and injure them. The free remedy replaces the affected hatch lids to remove that risk.
When did the recall repair start?
The recall repair began June 27, 2019. Gillig notified owners, and the glass hatch manufacturer provides replacement hatch lids free of charge. If you never received a notice, check your VIN and reference recall 19V451 when you contact Gillig or the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V451000 |
|---|---|
| Gillig customer service | 1-510-264-5073 |
| NHTSA recall # | 19V451 |
| NHTSA recall # (full) | 19V451000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →