Recall 19V447 affects 81,615 2014 Jeep Cherokee vehicles for transmission software that can shift to neutral. Repair is free at any franchised Jeep dealer.
Jeep is recalling 81,615 2014 Cherokee vehicles with 3.2L engines because a stuck transmission clutch can make the software shift the vehicle into neutral. That loss of drive increases crash risk, and Jeep dealers will update the transmission software free of charge.
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What's wrong?
The automatic transmission in the 2014 Jeep Cherokee with the 3.2L engine uses clutches to route engine power through the correct gear. Inside the transmission, the valve body directs hydraulic pressure so those clutches apply and release at the right time. The transmission controller software tells that system when to shift.
On affected Cherokees, a valve in the transmission valve body can stick. When that happens, a clutch does not release the way it should. The software can then command the transmission into neutral, which cuts the connection between the engine and the wheels and causes a loss of motive power.
There is no warning sign before failure. The vehicle can shift to neutral while driving, so an owner does not get a dashboard light or change in pedal feel that clearly points to this problem beforehand.
Who's affected?
| 2014 Jeep Cherokee | automatic transmission |
|---|---|
| Units affected | 81,615 |
| Field incidents | NHTSA has logged 525 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
If the transmission shifts into neutral unexpectedly, the Cherokee loses drive power. That leaves the vehicle without propulsion in traffic and increases the risk of a crash. If your VIN is included, schedule the software update soon and use extra care until it is complete. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2014 Jeep Cherokee is included in this recall.
- Contact a franchised Jeep dealer to schedule the free transmission software update that prevents a stuck clutch from shifting the transmission to neutral.
- Bring the owner notice if you have it. If not, reference recall number 19V447 and Jeep recall V69 when you call.
- Drive cautiously until the software update is complete; an unexpected shift to neutral results in loss of drive.
What happens at the repair
At the dealer, a Jeep technician updates the transmission software at no charge. The update addresses the condition where a stuck transmission clutch can cause the software to shift the transmission to neutral. Parts and labor are covered under the recall. If you already paid for a repair tied to this problem, Jeep's reimbursement process asks for the original receipt or other adequate proof of payment so the expense can be confirmed. Bring your paperwork to the service desk and ask how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 13, 2019 | NHTSA published the recall |
|---|---|
| August 2, 2019 | Dealer notification began |
| August 2, 2019 | Dealer notification ended |
| August 2, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 2, 2019 | Interim owner notification (was planned for this date) |
| August 8, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V447?
Recall 19V447 covers 81,615 2014 Jeep Cherokee vehicles with 3.2L engines. If a clutch becomes stuck in the automatic transmission, the software can shift the transmission to neutral, causing a loss of drive and increasing crash risk. Jeep dealers update the transmission software for free.
What should I do if my 2014 Jeep Cherokee is on this recall?
Check your VIN to confirm your specific Cherokee is included in recall 19V447. If it is, contact a franchised Jeep dealer to schedule the transmission software update. Reference recall number 19V447 or Jeep recall number V69 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and the remedy for recall 19V447 is a free transmission software update at a franchised Jeep dealer.
Is it safe to drive my 2014 Jeep Cherokee before the repair?
The recall does not carry a do-not-drive order. The safety risk is an unexpected shift to neutral, which causes a loss of drive and increases crash risk. Check your VIN, then schedule the free software update with a Jeep dealer if your vehicle is included.
What if I bought my 2014 Jeep Cherokee used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your Cherokee is included, then contact a franchised Jeep dealer and reference recall 19V447 or Jeep recall number V69.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V447000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 19V447 |
| NHTSA recall # (full) | 19V447000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →