Recall 19V440 affects 54 2020 Crossroads Cruiser trailers for a missing furnace exhaust vent. Repair is free at any franchised Crossroads dealer.
Crossroads is recalling 54 2020 Cruiser fifth-wheel recreational trailers because the furnace exhaust vent is missing on these trailers. If the furnace is used without that vent, carbon monoxide poisoning can result and increase the risk of injury; Crossroads dealers will complete the repair free of charge.
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What's wrong?
The furnace exhaust vent on a 2020 Crossroads Cruiser fifth wheel recreational trailer is the outlet that carries furnace exhaust out through the side skirt metal. When the furnace runs, that vent gives combustion gases a controlled path outside the trailer instead of letting them collect near the living area.
On affected Cruisers, the vent was left off during assembly after an employee change. The furnace itself is still installed, but the missing exterior vent means the exhaust path is incomplete. Keystone traced the issue to an overlooked installation step, then trained the employee on the correct furnace exhaust vent process.
The warning sign is a carbon monoxide alarm inside the trailer. If that alarm sounds while the furnace is in use, treat it as a warning that exhaust gases are present and move to fresh air.
Who's affected?
| 2020 Crossroads Cruiser | Furnace |
|---|---|
| Units affected | 54 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020 Crossroads Cruiser trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Carbon monoxide from a furnace without an exhaust vent can enter the travel trailer and lead to poisoning or injury. If the carbon monoxide alarm sounds, leave the trailer, get fresh air, and contact the dealer before using the furnace again. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2020 Crossroads Cruiser is included in this recall.
- Contact a franchised Crossroads dealer to schedule the free furnace exhaust vent inspection and installation.
- Avoid using the furnace until the dealer confirms the exhaust vent is installed.
- Bring the owner letter if you have it, and reference recall number 19V440 when you call.
What happens at the repair
At the dealer, a Crossroads technician checks whether the furnace exhaust vent is missing. If the vent is missing, the technician installs the proper exhaust vent so furnace exhaust is routed outside the trailer. Parts and labor are covered under recall 19V440, and the dealer repair is free. Keystone has a general reimbursement plan on file for this recall. If you already paid for a related furnace exhaust vent repair before the recall repair was completed, keep the invoice and payment records and contact customer service about a documented reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 11, 2019 | NHTSA published the recall |
|---|---|
| July 10, 2019 | Dealer notification began |
| July 10, 2019 | Dealer notification ended |
| July 10, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 10, 2019 | Interim owner notification (was planned for this date) |
| July 12, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V440?
Recall 19V440 covers 54 2020 Crossroads Cruiser fifth wheel trailers with a furnace exhaust vent concern. If the vent is missing and the furnace is used, carbon monoxide poisoning can result. Crossroads dealers will install the furnace exhaust vent for free if it is missing.
What should I do if my 2020 Crossroads Cruiser is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V440. If it is, contact a franchised Crossroads dealer to schedule the furnace exhaust vent inspection and installation. Reference recall number 19V440 and Keystone recall number 19-355 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. A franchised Crossroads dealer will inspect the furnace exhaust vent area and install the vent free of charge if it is missing.
What is the safety risk?
The safety risk is carbon monoxide exposure when the furnace is used without the exhaust vent installed. Carbon monoxide poisoning can injure occupants, so confirm the VIN and have the dealer complete the free vent repair before using the furnace.
Who can I call about recall 19V440?
Call Keystone customer service at 1-866-425-4369 or contact a franchised Crossroads dealer. Use recall number 19V440 and Keystone recall number 19-355 so the service desk can find the furnace exhaust vent recall quickly.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V440000 |
|---|---|
| Crossroads customer service | 1-866-425-4369 |
| NHTSA recall # | 19V440 |
| NHTSA recall # (full) | 19V440000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →