Recall 19V429 affects 206 2017-2018 Ford F-750 trucks because the back-up camera image can reverse. Repair is free at any franchised Ford dealer.
Ford is recalling 206 2017-2018 F-750 based vehicles equipped with ASA Electronics Voyager monitors because the backup camera display can revert to factory settings and show a reversed image. That reversed view can lead a driver to turn the wrong way while avoiding an object behind the vehicle, increasing crash risk; Ford dealers will complete the free repair.
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What's wrong?
The back-up camera monitor in the 2017-2018 Ford F-750 is the in-cab screen that shows the camera view behind the truck when the driver backs up. On these trucks, the affected screen is an ASA Electronics Voyager mirror monitor, mounted where the driver expects a rear-view display. Its job is to show the camera image in the correct direction so left and right match what is behind the vehicle.
The problem is inside the monitor settings. Affected monitors can revert to factory default settings, and that reset can flip the back-up camera image. When the image is reversed, an object on one side of the truck appears on the other side of the screen. That gives the driver bad visual information during a backing maneuver.
There is no warning sign before failure. The first thing an owner notices is the back-up camera image showing the wrong direction.
Who's affected?
Spans the 2017 and 2018 model years, with the same equipment component listed for both.
| 2018 Ford F-750 | Equipment |
|---|---|
| 2017 Ford F-750 | Equipment |
| Units affected | 206 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
For recall 19V429, a reversed rear camera image can make backing maneuvers misleading. The driver can turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash. Use mirrors and direct visual checks when backing, then schedule the recall repair. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2017-2018 Ford F-750 is included in this recall.
- Contact a franchised Ford dealer to schedule the free Voyager monitor repair that keeps the back-up camera image from reversing.
- Bring the owner letter if you have it. Reference recall number 19V429 when you call.
- Use extra care when backing up until the monitor repair is complete; verify the area behind the truck before moving.
- Call ASA Electronics customer service at 1-800-384-4400 with questions about the monitor remedy.
What happens at the repair
At the dealer, a Ford technician corrects the ASA Electronics Voyager monitor so the backup camera image stays in the proper orientation instead of reversing. The recall repair is free, with parts and labor covered. If you already paid for a related monitor or backup camera repair before the recall notice, the general reimbursement plan covers eligible documented expenses. Bring the repair invoice and payment proof to the service desk so the claim can be reviewed under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 9, 2019 | Owner notification mailed |
|---|---|
| June 7, 2019 | NHTSA published the recall |
Frequently asked questions
What is recall 19V429?
Recall 19V429 covers 206 2017-2018 Ford F-750 based vehicles with ASA Electronics Voyager monitors for the back-up camera. The monitor can revert to factory settings and show the camera image reversed, which increases crash risk. The remedy keeps the image from reversing and is free.
What should I do if my 2017-2018 Ford F-750 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V429. If it is, contact a franchised Ford dealer and reference recall number 19V429. You can also contact ASA Electronics customer service at 1-800-384-4400 for the camera-monitor remedy. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy at no cost to the owner, and the filed remedy states that the back-up camera monitor fix is free of charge. Parts and labor are covered for vehicles included in recall 19V429.
What is the safety risk?
The risk is a reversed back-up camera image. If the image is reversed, the driver can turn the wrong direction while trying to avoid an object behind the vehicle, increasing crash risk. Confirm your VIN, then arrange the free camera-monitor remedy.
What if I bought my Ford F-750 used?
The free recall remedy still applies. Recalls follow the VIN, not the first owner. If you never received a letter, check your VIN to see whether your 2017-2018 Ford F-750 is included, then reference recall 19V429 when you contact the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V429000 |
|---|---|
| Ford customer service | 1-800-384-4400 |
| NHTSA recall # | 19V429 |
| NHTSA recall # (full) | 19V429000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →