Recall 19V428 covers 325 2017-2019 Chevrolet commercial vehicles for reversed backup-camera images. Repair is free at any franchised Chevrolet dealer.
Chevrolet is recalling 325 2017-2019 Express vehicles and other van or cab chassis builds because the ASA Electronics Voyager backup camera monitor can reset and show a reversed image. A reversed image can lead the driver to steer the wrong way around an object behind the vehicle, increasing crash risk, and Chevrolet dealers will complete the repair free of charge.
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What's wrong?
The recalled equipment is the ASA Electronics Voyager rear camera monitor on affected 2017-2019 Chevrolet commercial vehicles. The monitor is supposed to turn on automatically and show the back-up camera image in the correct left-to-right orientation. That image helps the driver judge what is behind the vehicle while backing up.
The problem is inside the affected monitor units. ASA traced the failure to how a batch of potting material was prepared and stored during manufacturing. When the monitor reverts to its factory default settings, the camera image is reversed or placed into mirror mode, so the display no longer matches the real direction of objects behind the vehicle.
Owners can notice the problem before driving. The monitor does not turn on by itself, the volume resets to 50 percent, and the image appears inverted after the driver turns the unit on manually.
Who's affected?
Spans Express, Promaster, Npr, 155, Econoline, and Savana models across the 2017, 2018, and 2019 model years, all tied to the same equipment component.
| 2017 Chevrolet Express | Equipment |
|---|---|
| 2018 Ram Promaster | Equipment |
| 2018 Chevrolet Express | Equipment |
| 2018 Isuzu Npr | Equipment |
| 2019 Chevrolet Express | Equipment |
| 2018 Hino 155 | Equipment |
| 2019 Hino 155 | Equipment |
| 2019 Isuzu Npr | Equipment |
| 2018 Ford Econoline | Equipment |
| 2017 GMC Savana | Equipment |
| 2019 GMC Savana | Equipment |
| 2018 GMC Savana | Equipment |
| 2019 Ford Econoline | Equipment |
| Units affected | 325 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An inverted rear monitor image can make an object behind the vehicle appear on the wrong side. That can lead the driver to steer the wrong direction while backing up, increasing crash risk. If the monitor is off or the image looks mirrored, stop and arrange service. Repair is free at any franchised Chevrolet dealer.
What should I do?
- Check your VIN to confirm your 2017-2019 Chevrolet Express, Promaster, Npr, 155, Econoline, or Savana vehicle is included in this recall.
- Contact a franchised Chevrolet dealer to schedule the free ASA Voyager monitor remedy that corrects the reversed back-up camera image.
- Bring the owner notice if you have it. If not, reference recall number 19V428 when you call.
- Use extra care when backing up until the repair is complete. Check mirrors and surroundings before moving.
What happens at the repair
At the dealer, a Chevrolet technician coordinates the free remedy with ASA Electronics for the Voyager monitor used by the back-up camera. The work is meant to correct the monitor issue that lets the camera image appear reversed after the unit returns to factory default settings. Parts and labor are covered under recall 19V428. A general reimbursement plan is on file for owners who already paid for the same monitor repair. Ask Unicell or ASA Electronics what documentation they need for a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 9, 2019 | Owner notification mailed |
|---|---|
| June 11, 2019 | NHTSA published the recall |
Frequently asked questions
What is recall 19V428?
Recall 19V428 covers 325 2017-2019 Chevrolet Express, Promaster, Npr, 155, Econoline, and Savana-based vehicles with ASA Electronics Voyager monitors for the back-up camera image. The monitor can return to factory default settings and show the camera image reversed.
What should I do if my 2017-2019 Chevrolet Express, Promaster, Npr, 155, Econoline, or Savana is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V428. If it is, contact ASA Electronics customer service at 1-800-384-4400 or Unicell at 1-716-853-8628 and reference recall 19V428. The remedy is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall remedy at no cost, and Unicell will work with ASA Electronics to offer the remedy free of charge. Keep any recall notice or service paperwork with your vehicle records.
What is the safety risk?
The risk is a reversed back-up camera image. If the image is reversed, the driver can turn the wrong direction while avoiding an object behind the vehicle, increasing crash risk. Use extra care when backing up until the free remedy is complete.
What if I bought this vehicle used?
The free recall remedy still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific vehicle is included, then reference recall 19V428 when you contact ASA Electronics or Unicell.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V428000 |
|---|---|
| Chevrolet customer service | 1-800-384-4400 |
| NHTSA recall # | 19V428 |
| NHTSA recall # (full) | 19V428000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →