Recall 19V427 affects 46 2011-2017 Glaval Bus Universal buses for missing required egress windows. Repair is free at any franchised Glaval Bus dealer.
Glaval Bus is recalling 46 2011-2017 Universal transit buses because required emergency egress windows are missing on the curbside and roadside. In an emergency, the missing exits can trap occupants inside and increase injury risk; the repair will be free at a Glaval Bus dealer once available.
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What's wrong?
The emergency egress windows on a 2011-2017 Glaval Bus Universal are exit windows built into the passenger compartment. In a crash, fire, or blocked doorway, they give passengers another way out of the bus. The red-handle latches and top hinges on the remedy windows are the parts that let the window open for escape.
On these buses, the curbside and roadside secondary egress windows were left out of the vehicle design when the new model year launched. That means the body has fewer emergency exit openings than the bus safety standard requires. The bus still has its normal doors, but the missing side exits reduce escape options when passengers need to leave through a window.
There is no warning sign before failure. An owner, fleet manager, or service desk can spot the issue only by inspecting both sides of the bus and confirming that the required red-handle egress windows are installed.
Who's affected?
Spans the Universal bus across the 2011-2017 model years, all tied to the emergency exit structure.
| 2011 Glaval Bus Universal | body or structural component |
|---|---|
| 2017 Glaval Bus Universal | body or structural component |
| 2013 Glaval Bus Universal | body or structural component |
| 2014 Glaval Bus Universal | body or structural component |
| 2015 Glaval Bus Universal | body or structural component |
| 2012 Glaval Bus Universal | body or structural component |
| 2016 Glaval Bus Universal | body or structural component |
| Units affected | 46 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If an emergency requires leaving the vehicle, missing egress windows can trap occupants inside and increase injury risk. There is no warning sign tied to this defect, so confirm your VIN and contact the dealer about the recall work. Repair will be free at any franchised Glaval Bus dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2017 Glaval Bus Universal is included in this recall.
- Watch for the owner letter Forest River mailed on June 24, 2019, or use your VIN result when contacting the dealer.
- Contact a franchised Glaval Bus dealer about the free egress-window installation that adds emergency exits on both sides of the bus.
- Reference recall number 19V427 and Forest River recall 05-1029 when you call.
- Limit passenger service until the added egress windows are installed, especially on routes where evacuation access matters.
What happens at the repair
At the dealer, a Glaval Bus technician installs 2 additional emergency egress windows, 1 on the curbside and 1 on the roadside of the bus. The work corrects the missing emergency exits covered by recall 19V427. The dealer repair will be free once available, and Forest River covers both the egress windows and installation. Forest River began the recall on June 24, 2019.
Timeline
| June 7, 2019 | NHTSA published the recall |
|---|---|
| June 24, 2019 | Owner notification mailed |
| July 29, 2019 | Dealer notification began |
| July 29, 2019 | Dealer notification ended |
| July 29, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V427?
Recall 19V427 covers 46 2011-2017 Glaval Bus Universal transit buses that were built without required emergency egress windows on the curbside and roadside. Glaval Bus dealers will install the additional egress windows for free.
What should I do if my 2011-2017 Glaval Bus Universal is on this recall?
Check your VIN to confirm your specific bus is included in recall 19V427. If it is, contact a franchised Glaval Bus dealer to schedule installation of the missing egress windows. Reference recall number 19V427 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 19V427, a franchised Glaval Bus dealer will install one additional egress window on the curbside and roadside of the bus for free.
What is the safety risk?
The safety risk is occupant escape in an emergency. If people need to get out of the bus quickly, missing egress windows can trap occupants inside and increase injury risk. Recall 19V427 addresses that risk by adding the required emergency exit windows.
When did the recall repair begin?
The recall repair began on June 24, 2019. If your VIN is included, call a franchised Glaval Bus dealer and ask for recall 19V427 service. You can also use the customer service line at 1-800-348-7440 for recall scheduling help.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V427000 |
|---|---|
| Glaval Bus customer service | 1-800-348-7440 |
| NHTSA recall # | 19V427 |
| NHTSA recall # (full) | 19V427000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →