Recall 19V419 affects 1 2017 Diamond Coach Vip vehicle because the Voyager monitor can reverse the backup-camera image. ASA Electronics provides the free remedy.
Diamond Coach is recalling 1 2017 Vip vehicle because its ASA Electronics Voyager monitor can revert to factory default settings and show the back-up camera image reversed. If the image is reversed, the driver can turn the wrong way to avoid an object behind the vehicle, increasing crash risk; Diamond Coach dealers will complete the free repair.
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What's wrong?
The back-up camera monitor in the 2017 Diamond Coach Vip is the screen that shows the image from the rear camera when the vehicle is backing up. This vehicle used an ASA Electronics Voyager mirror monitor, a display mounted where the driver expects to see the rear camera view. Its normal job is to show the direction and position of objects behind the vehicle accurately.
On the affected vehicle, the monitor can unexpectedly return to its factory default settings. When that happens, the camera image can appear reversed, so the picture no longer matches the actual direction behind the vehicle. A driver looking at that screen can steer or judge distance based on an image that is flipped from the real scene.
There is no warning sign before failure. The screen can look normal until the setting changes, so treat any reversed back-up camera image as a sign that the monitor needs dealer attention.
Who's affected?
| 2017 Diamond Coach Vip | Equipment |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2017 Diamond Coach Vip bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If the rear camera image leads the driver to steer the wrong way while backing, the vehicle can move toward the object instead of away from it, increasing crash risk. Use mirrors and direct visual checks while backing, and schedule the recall repair soon. Repair is free at any franchised Diamond Coach dealer.
What should I do?
- Check your VIN to confirm your 2017 Diamond Coach Vip is included in this recall.
- Contact Diamond Coach to schedule the free back-up-camera monitor repair that fixes the reversed image display.
- Bring the recall notice if you have it. If not, reference recall number 19V419 when you call.
- Use extra care when backing up until the repair is complete, and stop if the camera image direction looks reversed.
What happens at the repair
At the dealer, a Diamond Coach technician handles the ASA Electronics remedy for the Voyager monitor that displays the back-up camera image, so the display does not revert to reversed factory-default settings. The recall repair is free, and the affected owner was notified when the recall began on April 2, 2019. Diamond Coach has a general reimbursement plan on file for owners who already paid for a related repair. Contact ASA Electronics customer service at 1-800-384-4400 or Diamond Coach at 1-800-442-4645 to ask how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 2, 2019 | Owner notification mailed |
|---|---|
| June 6, 2019 | NHTSA published the recall |
Frequently asked questions
What is recall 19V419?
Recall 19V419 covers 1 2017 Diamond Coach Vip vehicle equipped with an ASA Electronics Voyager monitor for the back-up camera. The monitor can revert to factory default settings and reverse the camera image, increasing crash risk. ASA Electronics will provide the remedy free of charge.
What should I do if my 2017 Diamond Coach Vip is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V419. If it is, contact Diamond Coach or ASA Electronics customer service at 1-800-384-4400 for the free remedy. Reference recall number 19V419 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to address the defect at no cost, and ASA Electronics will provide the remedy free of charge. Diamond Coach owners should reference recall 19V419 when calling for service instructions.
What is the safety risk?
The back-up camera image can appear reversed if the Voyager monitor returns to factory default settings. That can lead the driver to steer the wrong direction while avoiding an object behind the vehicle, increasing the risk of a crash.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V419000 |
|---|---|
| Diamond Coach customer service | 1-800-384-4400 |
| NHTSA recall # | 19V419 |
| NHTSA recall # (full) | 19V419000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →