Recall 19V414 affects 4 2018 Ford F-550 vehicles because the backup camera image reverses. Repair is free at any franchised Ford dealer.
Ford is recalling 4 2018 F-550 vehicles equipped with ASA Electronics Voyager monitors because the back-up camera display can reverse the image after returning to factory default settings. That reversed view can make a driver steer the wrong way around an object behind the vehicle, increasing crash risk, and Ford dealers will complete the free repair.
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What's wrong?
The back-up camera monitor in the 2018 Ford F-550 shows the driver the camera view behind the vehicle when backing up. It is supposed to keep the user settings that tell the screen which image orientation to show, when to turn on, and how loud the monitor audio is.
On affected monitors, the startup process can lose those saved settings if vehicle voltage drops below 7 volts at the wrong moment during powerup. When that happens, the monitor loads its factory defaults instead. The default setting can put the image into mirror mode, so the view behind the vehicle appears reversed from the expected camera image.
An owner can notice the monitor does not turn on by itself before driving. After it is turned on manually, the volume can be at 50% instead of the saved setting, and the camera image can appear inverted or mirrored.
Who's affected?
| 2018 Ford F-550 | Equipment |
|---|---|
| Units affected | 4 |
| Field incidents | NHTSA has logged 3 field incidents to date. |
Not every 2018 Ford F-550 truck is on the list. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
When the rearview monitor image is inverted, the driver can steer the wrong way while avoiding an object behind the vehicle, increasing crash risk. If the monitor stays off or shows a reversed image, treat it as a warning sign and schedule the repair soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2018 Ford F-550 is included in this recall.
- Contact a franchised Ford dealer to schedule the free harness relay capacitor module repair that addresses the Voyager monitor setting fault that reverses the back-up camera image.
- Bring the recall notice if you have it. If not, reference recall number 19V414 when you call.
- Verify the back-up camera view before reversing, and use a spotter when backing near people, vehicles, or structures until the repair is complete.
What happens at the repair
At the dealer, a Ford technician adds a harness relay capacitor module for the ASA Voyager monitor system that shows the back-up camera image. The recall repair is free, and parts and labor are covered. Ford has a general reimbursement plan on file for this campaign. If you already paid out of pocket for the same back-up camera monitor repair before the recall notice, ask the service desk how to submit repair paperwork for review under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 9, 2019 | Owner notification mailed |
|---|---|
| June 5, 2019 | NHTSA published the recall |
| June 19, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 19, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V414?
Recall 19V414 covers 4 2018 Ford F-550 vehicles equipped with ASA Electronics Voyager monitors for the back-up camera image. The monitor can revert to factory settings and reverse the camera image, increasing crash risk. Dealers will add a harness relay capacitor module for free.
What should I do if my 2018 Ford F-550 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V414. If it is, contact a franchised Ford dealer to schedule the harness relay capacitor module installation. Reference recall number 19V414 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost, and the dealer will add the harness relay capacitor module free of charge. The recall repair began May 9, 2019, so the remedy is available now.
What is the safety risk?
The back-up camera image can appear reversed. That means the driver can turn the wrong direction while trying to avoid an object behind the vehicle, increasing crash risk. If your VIN is included, schedule the free dealer repair before relying on the monitor for backing guidance.
What if I bought my Ford F-550 used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your 2018 Ford F-550 is included, then give recall number 19V414 to the dealer service desk when you schedule the repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V414000 |
|---|---|
| Ford customer service | 1-800-331-3188 |
| NHTSA recall # | 19V414 |
| NHTSA recall # (full) | 19V414000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →