Recall 19V413 affects 5 2017-2018 Lifeline Type I ambulances for a Voyager monitor defect that reverses the back-up camera image. Remedy is free through Lifeline.
Lifeline is recalling 5 2017-2018 Type I ambulances because the ASA Electronics Voyager monitor for the back-up camera can reset and show a reversed image. That wrong view can lead a driver to turn the wrong direction around an object behind the ambulance, increasing crash risk; the dealer repair will be free once available.
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What's wrong?
The ASA Electronics Voyager monitor in the 2017-2018 Lifeline Type I ambulance shows the back-up camera image on the dashboard. Its normal job is simple: when the ambulance is backing, the screen should show the space behind the vehicle with left and right matching the driver's view and mirror checks.
On affected ambulances, the display can revert to its factory default settings without the driver selecting that change. When that happens, the camera image appears reversed, so objects on one side of the vehicle show up on the opposite side of the screen. The monitor still shows a picture, but the picture gives the driver the wrong left-right orientation while backing.
There is no warning sign before failure. The driver first sees the problem when the rear camera view appears backward instead of matching the actual space behind the ambulance.
Who's affected?
Spans the 2017 and 2018 model years for the Type I, with the same equipment component named for each year.
| 2017 Lifeline Type I | Equipment |
|---|---|
| 2018 Lifeline Type I | Equipment |
| Units affected | 5 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A reversed or misleading rear camera view can make the driver steer the wrong direction while backing up to avoid an object, increasing crash risk. Until the recall repair is completed, use mirrors and direct sight when reversing and leave extra space behind the vehicle. Repair will be free at any franchised Lifeline dealer once available.
What should I do?
- Check your VIN to confirm your 2017-2018 Lifeline Type I is included in this recall.
- Use the owner notice Lifeline mailed on March 29, 2019, or ask Lifeline customer service whether the free ASA Electronics remedy is open for your VIN.
- Call ASA Electronics customer service at 1-800-384-4400 or Lifeline at 1-563-578-3317 with questions, and reference recall number 19V413 when you call.
- Confirm that the repair fixes the Voyager back-up camera display, which can reverse the image and send the driver the wrong way around an object behind the ambulance.
What happens at the repair
Lifeline's filing says Lifeline will work with ASA Electronics to notify owners and provide the remedy at no charge. The final dealer repair is free once available. At the dealer, a Lifeline technician will address the ASA Electronics Voyager monitor used for the back-up camera image, the part tied to the reversed camera display problem. Parts and labor are covered under the recall.
Timeline
| March 29, 2019 | Owner notification mailed |
|---|---|
| June 6, 2019 | NHTSA published the recall |
Frequently asked questions
What is recall 19V413?
Recall 19V413 covers 5 2017-2018 Lifeline Type I ambulances with ASA Electronics Voyager monitors for the back-up camera. The display settings can reset, reversing the camera image and increasing crash risk. Lifeline and ASA will provide the remedy free of charge.
What should I do if my 2017-2018 Lifeline Type I is on this recall?
Check your VIN to confirm your specific ambulance is included in recall 19V413. If it is, contact Lifeline service or ASA Electronics to arrange the free remedy for the Voyager monitor. Reference recall 19V413 when you call.
Does the recall repair cost anything?
No. Lifeline's recall remedy states that Lifeline will work with ASA Electronics to provide the remedy free of charge. Federal recall rules require the manufacturer to repair the recall defect at no cost to the owner.
What is the safety risk?
The risk is a reversed back-up camera image. If the display shows the image backward, the driver can turn the wrong direction while avoiding an object behind the ambulance, increasing crash risk. The remedy corrects the monitor issue at no charge.
What if I bought this Lifeline Type I ambulance used?
The free recall remedy still applies. Ownership history does not remove a vehicle from an open safety recall. Check your VIN to confirm whether your ambulance is included, then contact Lifeline service or ASA Electronics with recall number 19V413.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V413000 |
|---|---|
| Lifeline customer service | 1-800-384-4400 |
| NHTSA recall # | 19V413 |
| NHTSA recall # (full) | 19V413000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →