Recall 19V409 covers 435 2016-2019 Altec Aerial Device units that can operate without rear outriggers, with collapse risk. Repair is free through Altec.
Altec is recalling 435 2016-2019 Aerial Device units because the aerial device can operate without the rear outriggers deployed, leaving the unit unstable. An unstable aerial device can suddenly collapse and increase the risk of injury; the Altec repair will be free once the remedy is available.
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What's wrong?
The outrigger interlock module on the 2016-2019 Altec Aerial Device is part of the equipment control system. Its job is to confirm the rear outriggers are deployed before the aerial device operates. Outriggers are stabilizing legs; they spread the load so the raised boom has a steady base.
On affected units built with two sets of outriggers, the interlock module was wired as if the unit had only one set. That wiring error lets the aerial device operate even when the rear outriggers are not deployed. Without those rear stabilizers set, the unit can become unstable while the boom is in use.
The operator's manual gives the warning an owner or operator needs: set all outriggers before operating the unit. Do not treat the controls as proof that the setup is safe. If the unit allows aerial operation before every outrigger is down and set, stop using the lift function and have Altec inspect the interlock wiring.
Who's affected?
Spans the 2016-2019 model years, all tied to the same Equipment component.
| 2017 Altec Aerial Device | Equipment |
|---|---|
| 2018 Altec Aerial Device | Equipment |
| 2016 Altec Aerial Device | Equipment |
| 2019 Altec Aerial Device | Equipment |
| Units affected | 435 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An unstable aerial device can collapse suddenly, increasing the risk of injury. Before using the unit, confirm every outrigger is properly set as the operator's manual requires. If the device feels unstable or outrigger operation is not correct, stop use and contact Altec for inspection. Repair will be free at any franchised Altec dealer once available.
What should I do?
- Check your VIN to confirm your 2016-2019 Altec Aerial Device is included in this recall.
- Call Altec customer service at 1-877-462-5832 to ask when the free inspection and outrigger-operation correction is open for your unit.
- Reference recall number 19V409 and Altec recall CSN 720 when you call.
- Avoid operating the aerial device until Altec confirms the rear-outrigger operation has been inspected and corrected.
- Bring the owner notice if Altec has mailed one, so the service location can match the recall to your unit.
What happens at the repair
Altec has identified the repair path, but the final dealer instructions are still being developed. Once the repair opens, an Altec technician will inspect the aerial device controls and correct the vehicle so the unit requires proper rear outrigger operation before use. The inspection and correction are covered by the recall, so parts and labor are free once available. Altec's notice says the recall began July 25, 2019; ask the dealer to confirm current parts and instructions for campaign 19V409 before arranging service.
Timeline
| June 4, 2019 | NHTSA published the recall |
|---|---|
| July 25, 2019 | Owner notification mailed |
| July 30, 2019 | Dealer notification began |
| July 30, 2019 | Interim owner notification (was planned for this date) |
| July 31, 2019 | Dealer notification ended |
Frequently asked questions
What is recall 19V409?
Recall 19V409 covers 435 2016-2019 Altec Aerial Device units with controls that allow the aerial device to operate without the rear outriggers deployed. That condition can make the unit unstable and lead to sudden collapse. Altec's remedy is dealer inspection and correction at no cost.
What should I do if my 2016-2019 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific unit is included in recall 19V409. If it is, contact an Altec service location or franchised dealer to arrange the inspection and correction. Reference recall 19V409 or Altec CSN 720 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost, and Altec's recall remedy states that dealers will inspect the vehicles and correct the outrigger-operation issue free of charge.
What is the safety risk?
The safety risk is sudden collapse of an unstable aerial device. If the unit operates before the rear outriggers are deployed, it can become unstable and increase the risk of injury. Stop using the aerial device for lift work until Altec confirms the recall status and repair path for your VIN.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V409000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 19V409 |
| NHTSA recall # (full) | 19V409000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →