Recall 19V404 affects 256 2019 Subaru Crosstrek vehicles for improperly tempered rear-door window glass. Repair is free at any franchised Subaru dealer.
Subaru is recalling 256 of its 2019 Crosstrek SUVs under recall 19V404 because the driver's side rear-door window glass was not properly tempered and does not meet federal glazing safety standards. If the glass breaks, it can shatter into large pieces and raise the risk of injury, so Subaru dealers will replace the window free of charge.
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What's wrong?
The rear-door window glass on the 2019 Crosstrek is tempered safety glass. Tempering is a heat treatment that puts the outer surface of the glass in compression, so that if the window ever breaks, it shatters into small, dull pieces instead of long, sharp shards. The driver's side rear window has to meet Federal Motor Vehicle Safety Standard 205, which sets the rules for automotive glazing.
On affected Crosstreks, an operator at the supplier's plant manually stopped a quench blower during the tempering run. The quench blower is what cools the hot glass quickly to lock in that protective compression. Without the full cooling step, the glass leaves the line either non-tempered or only partly tempered, so it can break into larger, sharper pieces in a crash or impact.
There is no warning sign before failure. The glass looks normal from inside and outside the vehicle, and the only way to confirm the window is the correct properly tempered part is through the dealer inspection.
Who's affected?
Covers a narrow five-day production window in July 2018 for the 2019 Crosstrek.
| 2019 Subaru Crosstrek | visibility component |
|---|---|
| 2019 Subaru Crosstrek | visibility component |
| Units affected | 256 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included in this recall.
What's the safety risk?
Improperly tempered glass in the driver's side rear-door window can shatter into large pieces, increasing the risk of injury to anyone seated nearby. There is no warning sign before the glass fails, so treat this as a reason to schedule the repair soon and keep passengers clear of the affected window in the meantime. Repair is free at any franchised Subaru dealer.
What should I do?
- Check your VIN to confirm your 2019 Subaru Crosstrek is included in this recall.
- Contact your nearest franchised Subaru dealer to schedule the driver's side rear-door window glass replacement that fixes the improperly tempered glass.
- Reference recall number 19V404 (Subaru recall WUG-92) when you call the dealer or Subaru customer service.
- Call Subaru customer service at 1-844-373-6614 with any questions about the recall or the repair timing.
- Avoid slamming the driver's side rear door until the glass is replaced, since improperly tempered glass can shatter into large pieces.
What happens at the repair
At the dealer, a Subaru technician removes the driver's side rear-door window glass and installs a correctly tempered replacement. Parts and labor are free under the recall. Subaru has a general reimbursement plan on file for owners who already paid out of pocket for this repair before the recall notice. Bring your receipts and any related paperwork to the service desk when you arrive, and ask about submitting them through Subaru Customer Service at 1-844-373-6614 using recall number WUG-92.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 30, 2019 | NHTSA published the recall |
|---|---|
| May 31, 2019 | Dealer notification began |
| May 31, 2019 | Dealer notification ended |
| June 11, 2019 | Owner notification mailed |
| July 19, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 19, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V404?
Recall 19V404 covers 256 2019 Subaru Crosstrek vehicles with a driver's side rear-door window glass that was improperly tempered. The glass can shatter into large pieces instead of small fragments, increasing the risk of injury. Subaru dealers will replace the affected window glass for free.
What should I do if my 2019 Subaru Crosstrek is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V404. If it is, contact a franchised Subaru dealer to schedule the driver's side rear-door window glass replacement. Reference Subaru's recall number WUG-92 or NHTSA campaign 19V404 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to perform the recall repair at no cost. Subaru dealers will replace the driver's side rear-door window glass free of charge at any franchised Subaru dealer, regardless of where the vehicle was originally purchased.
What if I bought my 2019 Subaru Crosstrek used?
The free repair still applies. Federal recall law requires manufacturers to honor the recall regardless of ownership history. If Subaru never mailed you a notice, check your VIN to confirm whether your specific Crosstrek is included, and reference recall number 19V404 when you call the dealer to schedule the window glass replacement.
What is the safety risk from the improperly tempered glass?
Properly tempered automotive glass is designed to break into small, dull fragments on impact. The improperly tempered driver's side rear-door window in recall 19V404 can shatter into large pieces, increasing the risk of injury to occupants. Contact a franchised Subaru dealer to schedule the free replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V404000 |
|---|---|
| Subaru customer service | 1-844-373-6614 |
| NHTSA recall # | 19V404 |
| NHTSA recall # (full) | 19V404000 |
Source documents
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Download Misc. Document (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →