Recall 19V400 affects 41 2017-2019 PL Custom Type I and Type III ambulances for reversed back-up camera images. Repair is free at a franchised PL Custom dealer.
Pl Custom is recalling 41 2017-2019 Type I and Type III ambulances under recall 19V400 because the ASA Electronics Voyager back-up camera monitor can revert to factory defaults and display a reversed image. A driver who steers away from an object behind the ambulance can turn the wrong way and hit it, and a Pl Custom dealer will reprogram the monitor free of charge.
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What's wrong?
The back-up camera monitor in these Pl Custom Type I and Type III ambulances shows the driver what is behind the vehicle when shifting into reverse. It runs on internal software with two sets of settings: the factory defaults, and the custom settings the user saves. Under normal use, the monitor loads the user settings a few seconds after power-on, including a correctly oriented image.
If the power-up sequence is interrupted by a brief power drop at a precise moment, the monitor cannot load the user settings and reverts to factory defaults. The image flips into mirror mode, so what is actually on the driver's left appears on the right and the reverse. The monitor stays in mirror mode until someone opens the settings and switches the image back to normal.
A few signs point to the problem before backing up. The monitor does not turn on by itself and has to be switched on by hand. The volume defaults to 50 percent instead of silent. If you see those, assume the image is also reversed.
Who's affected?
Covers both Type I and Type III ambulance bodies across three model years (2017, 2018, and 2019), all built between October 2017 and April 2019.
| 2018 Pl Custom Type Iii | Equipment |
|---|---|
| 2018 Pl Custom Type I | Equipment |
| 2019 Pl Custom Type Iii | Equipment |
| 2017 Pl Custom Type I | Equipment |
| 2017 Pl Custom Type Iii | Equipment |
| 2019 Pl Custom Type I | Equipment |
| Units affected | 41 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included in this recall.
What's the safety risk?
A reversed rear-camera image can make the driver steer the wrong way to avoid an object behind the vehicle, which raises the risk of a crash. Check the monitor before shifting into reverse; if the view is mirrored, stop and arrange the repair before relying on the camera again. Repair is free at any franchised Pl Custom dealer.
What should I do?
- Check your VIN to confirm your 2017-2019 Pl Custom Type I or Type III ambulance is included in this recall.
- Contact PL Custom Emergency Vehicles or ASA Electronics to schedule the free Voyager monitor repair that fixes the back-up camera image reversing on its own.
- Reference recall number 19V400 when you call so the service team can pull the correct campaign.
- Use extra caution when backing up until the monitor is repaired. Confirm the camera image orientation before reversing, and rely on mirrors and a spotter when possible.
- Bring the recall notice to the appointment if PL Custom has mailed one.
What happens at the repair
At the dealer, a Pl Custom technician works with ASA Electronics to remedy the Voyager back-up camera monitors, replacing or reconfiguring the affected displays so the camera image renders correctly. Parts and labor are free under the recall. If you have already paid out of pocket for a related monitor repair since taking delivery, the manufacturer's standard reimbursement plan covers documented expenses. Bring your receipts and any related paperwork to the service desk, or contact ASA Electronics customer service or PL Custom Emergency Vehicles directly to start a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 9, 2019 | Owner notification mailed |
|---|---|
| May 29, 2019 | NHTSA published the recall |
Frequently asked questions
What is recall 19V400?
Recall 19V400 covers 41 2017-2019 Pl Custom Titan Type I and Type III ambulances equipped with ASA Electronics Voyager monitors for the back-up camera. The monitors can revert to factory default settings and display a reversed camera image, which can mislead the driver when backing up.
What should I do if my 2017-2019 Pl Custom Titan Type I or Type III ambulance is on this recall?
Check your VIN to confirm your specific ambulance is included in recall 19V400. If it is, contact ASA Electronics customer service at 1-800-384-4400 or Pl Custom at 1-732-233-1411 to arrange the monitor remedy. Reference recall number 19V400 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost. Pl Custom Emergency Vehicles is working with ASA Electronics to remedy the affected back-up camera monitors free of charge for all included 2017-2019 Titan Type I and Type III ambulances.
What is the safety risk?
If the Voyager monitor reverts to factory defaults, the back-up camera image displays reversed. The driver can then turn the wrong direction to avoid an object behind the ambulance, which increases the risk of a crash. The fix restores correct image orientation at no cost to the owner.
What warning signs should I watch for?
Watch the back-up camera image when shifting into reverse. If left and right appear swapped, or if the monitor settings look like they have returned to factory defaults, stop using the camera as your only reference and contact ASA Electronics at 1-800-384-4400 to schedule the recall remedy.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V400000 |
|---|---|
| Pl Custom customer service | 1-800-384-4400 |
| NHTSA recall # | 19V400 |
| NHTSA recall # (full) | 19V400000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →