Recall 19V399 affects 68 2018-2019 Hino 268 and 338 trucks for a back-up camera display that reverses the image. Repair is free at any franchised Hino dealer.
ITI Trailers And Truck Bodies is recalling 68 2018-2019 Hino 268 and 338 trucks under recall 19V399 because the ASA Voyager back-up camera display can revert to factory defaults and show a reversed image. A driver who turns the wrong way to avoid an object behind the truck raises the risk of a crash, and Hino dealers will correct the display free of charge.
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What's wrong?
The back-up camera display on these 2018-2019 Hino 268 and 338 trucks shows the driver what is behind the truck when reversing. The system has two image settings stored in the monitor's software: a user setting and a factory setting. The user setting, called NORMAL, shows the scene the way the driver expects to see it. The factory setting, called MIRROR, flips the image left to right.
When the truck is started, the monitor takes a few seconds to load the saved user setting. If the power to the display drops at a precise moment during that startup sequence, the monitor cannot finish loading the user setting and falls back to the factory MIRROR setting instead. The image on the screen is then reversed, so an object on the driver's left appears on the right.
The reversed image stays on the screen until the driver opens the settings and switches the display back to NORMAL. A driver backing up while the screen is in MIRROR mode can steer toward an object instead of away from it.
Who's affected?
Covers both the 268 and 338 medium-duty trucks across the 2018 and 2019 model years, all built between December 2017 and December 2018.
| 2019 Hino 268 | Equipment |
|---|---|
| 2018 Hino 338 | Equipment |
| 2018 Hino 268 | Equipment |
| 2019 Hino 338 | Equipment |
| Units affected | 68 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included in this recall.
What's the safety risk?
A backup camera locked in mirror mode reverses the on-screen image, so the driver can steer the wrong direction to avoid an object behind the vehicle and cause a crash. The image stays in mirror mode until someone changes the setting to normal, so treat any reversed reverse-camera view as a reason to stop and schedule the repair soon. Repair is free at any franchised Hino dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Hino 268 or 338 is included in this recall.
- Contact your nearest franchised Hino dealer to schedule the free harness relay capacitor module installation that keeps the Voyager back-up camera from reverting to a factory-default setting that reverses the image.
- Bring the recall notice when you go in, or reference recall number 19V399 when you call to schedule.
- Until the repair is complete, check your mirrors and look over your shoulder when backing up rather than relying on the camera image.
What happens at the repair
At the dealer, a Hino technician installs a harness relay capacitor module on the ASA Electronics Voyager back-up camera display. The module keeps the display from reverting to factory default settings, which is what causes the camera image to show reversed. Parts and labor are free under the recall. If you previously paid out of pocket to address the reversed back-up camera image, ITI's standard reimbursement plan covers documented expenses. Bring your receipts to the service desk, or contact ASA Electronics customer service at 1-800-384-4400 or ITI at 1-814-634-0080 to start a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 9, 2019 | Owner notification mailed |
|---|---|
| May 29, 2019 | NHTSA published the recall |
Frequently asked questions
What is recall 19V399?
Recall 19V399 covers 68 2018-2019 Hino 268 and 338 trucks equipped with ASA Electronics Voyager back-up camera displays. The displays can revert to factory default settings and show a reversed camera image, which can cause the driver to turn the wrong way when avoiding an object behind the truck.
What should I do if my 2018-2019 Hino 268 or 338 is on this recall?
Check your VIN to confirm your specific truck is included in recall 19V399. If it is, contact ASA Electronics customer service at 1-800-384-4400 or ITI at 1-814-634-0080 to arrange installation of the harness relay capacitor module. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost. ITI and ASA Electronics will provide and install the harness relay capacitor module that corrects the camera display issue free of charge.
What is the safety risk from the reversed back-up camera image?
When the display reverts to factory default settings, the camera image is reversed, so objects on the left appear on the right and the reverse. The driver can turn the wrong direction to avoid an object behind the truck, which increases the risk of a crash.
What if I bought my Hino 268 or 338 used?
The free repair still applies. Federal recall law requires the recall to be honored regardless of ownership history. If you never received a notice, check your VIN to confirm your truck is included in recall 19V399, then call ASA Electronics at 1-800-384-4400 to schedule the harness relay capacitor module installation.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V399000 |
|---|---|
| Hino customer service | 1-800-384-4400 |
| NHTSA recall # | 19V399 |
| NHTSA recall # (full) | 19V399000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →