Recall 19V398 affects 13 2018-2019 Ford and Freightliner vehicles for a back-up camera display that reverses the image. Repair is free at a franchised dealer.
Recall 19V398 covers 13 2018-2019 Ford F-450, F-550, and Freightliner Business Class M2 chassis because the ASA Electronics Voyager back-up camera display can revert to factory defaults and reverse the camera image. A driver who turns the wrong way to avoid an object behind the vehicle faces a higher crash risk, and dealers will reprogram the display free of charge.
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What's wrong?
The Voyager back-up camera display is the screen the driver looks at when reversing one of these LGE Coachworks builds. It shows a live feed from the rear-facing camera so the driver can see what is behind the truck before backing up. The screen runs on user settings that tell it how to orient the camera image, so left is left and right is right.
On affected units, a brief voltage drop below 7 volts during start-up can interrupt how the display loads. When that happens, the screen skips the saved user settings and falls back to the factory defaults. One of those default settings flips the camera image, so what appears on the screen is reversed from what is actually behind the vehicle.
There is no warning sign before failure. The display only misbehaves at start-up after a voltage dip, so the reversed image can appear without notice on any given key cycle.
Who's affected?
Covers Ford F-450 and F-550 chassis cabs alongside Freightliner Business Class M2 trucks from the 2018 and 2019 model years, all built between January 2018 and May 2019.
| 2018 Ford F-550 | Equipment |
|---|---|
| 2019 Ford F-550 | Equipment |
| 2019 Freightliner Business Class M2 | Equipment |
| 2018 Freightliner Business Class M2 | Equipment |
| 2019 Ford F-450 | Equipment |
| 2018 Ford F-450 | Equipment |
| Units affected | 13 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included in this recall.
What's the safety risk?
A reversed camera image can send the driver the wrong way when backing up, raising the risk of a crash with a person or object behind the vehicle. Trust mirrors and direct over-the-shoulder checks instead of the rear display until the screen is replaced, and schedule the repair soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Ford F-550, F-450, or Freightliner Business Class M2 is included in this recall.
- Contact your nearest franchised Ford or Freightliner dealer to schedule the free back-up camera display replacement that fixes the reversed-image defect.
- Bring the recall notice if one has been mailed. If not, reference recall number 19V398 when you call.
- Call ASA customer service at 1-800-384-4400 or LGE Coachworks at 1-800-209-3985 with questions about the recall.
- Until the repair is complete, do not rely on the back-up camera image. Turn and look directly behind the vehicle before reversing.
What happens at the repair
At the dealer, a Ford technician replaces the ASA Electronics Voyager back-up camera display with a corrected unit so the camera image no longer reverses to the factory default. Parts and labor are free under the recall. ASA Electronics has agreed to cover the associated costs for affected customers, and the company has been in contact with owners about the replacement. If you have prior paperwork tied to this display issue, bring it to the service desk and ask how the reimbursement program applies to your repair.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 9, 2019 | Owner notification mailed |
|---|---|
| May 29, 2019 | NHTSA published the recall |
Frequently asked questions
What is recall 19V398?
Recall 19V398 covers 13 2018-2019 Ford F-450, F-550, and Freightliner Business Class M2 upfitted vehicles with ASA Electronics Voyager back-up camera displays that can revert to factory default settings and reverse the camera image. LGE Coachworks dealers will replace the affected displays at no cost.
What should I do if my 2018-2019 Ford or Freightliner vehicle is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V398. If it is, contact LGE Coachworks to schedule the back-up camera display replacement. Reference recall 19V398 when you call. The repair is free, and you can reach LGE Coachworks customer service at 1-800-209-3985 or ASA customer service at 1-800-384-4400.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost, and dealers will replace the ASA Voyager back-up camera display free of charge. Owners can contact LGE Coachworks customer service at 1-800-209-3985 to schedule the repair.
What warning signs should I watch for?
If your back-up camera image appears reversed, with objects on your left showing on the right side of the screen and vice versa, the display has reset to factory default settings. Stop relying on the camera until LGE Coachworks completes the recall replacement, and check directly behind the vehicle before reversing.
What if I bought my vehicle used and never received a recall notice?
The free repair still applies. Federal recall law requires manufacturers to honor the recall regardless of ownership history. Check your VIN to confirm whether your specific vehicle is included in recall 19V398, then contact LGE Coachworks customer service at 1-800-209-3985 to schedule the back-up camera display replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V398000 |
|---|---|
| Ford customer service | 1-800-384-4400 |
| NHTSA recall # | 19V398 |
| NHTSA recall # (full) | 19V398000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →