Recall 19V396 affects 79 2019-2020 Dutchmen Voltage 4185 trailers fitted with an underrated pin box. Repair is free at any franchised Dutchmen dealer.
Keystone is recalling 79 2019-2020 Dutchmen Voltage 4185 fifth wheel trailers under recall 19V396 because an 18,000 lb-capacity pin box hitch was installed in place of the specified 21,000 lb-capacity unit. If the trailer is loaded above 18,000 lbs, the pin box can fail and increase the risk of a crash, and a Dutchmen dealer will install the correct pin box free of charge.
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What's wrong?
The pin box on a fifth wheel trailer is the heavy steel coupler at the front of the trailer that drops into the hitch mounted in the truck bed. It carries the full vertical load of the trailer nose plus the pulling forces from acceleration and braking. Every pin box carries a weight rating, and that rating has to match or exceed what the trailer can weigh when loaded.
On affected 2019-2020 Dutchmen Voltage 4185 trailers, the factory installed a pin box rated for 18,000 pounds instead of the 21,000-pound pin box the 4185 was engineered to use. The wrong part came from a supplier error during frame production. When a fully loaded 4185 sits on an under-rated pin box, the coupler is carrying more weight than it was built to handle, and the connection between truck and trailer can fail in transit.
The warning sign is on the part itself. The pin box carries a label showing its weight rating; on affected trailers, that label reads 18,000 pounds instead of 21,000.
Who's affected?
Covers the 2019 and 2020 model years of the Voltage fifth-wheel trailer, all built between September 2018 and May 2019.
| 2020 Dutchmen Voltage | Fifth wheel assembly |
|---|---|
| 2019 Dutchmen Voltage | Fifth wheel assembly |
| Units affected | 79 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included in this recall.
What's the safety risk?
Loading the trailer above 18,000 pounds can cause the pin box to fail, which raises the risk of a crash where the trailer separates from the tow vehicle. The pin box carries a label rated at 18,000 pounds; treat that rating as the hard ceiling and stay well under it until the part is replaced. Repair is free at any franchised Dutchmen dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Dutchmen Voltage 4185 is included in this recall.
- Contact a franchised Dutchmen dealer to schedule the pin-box replacement that swaps the under-rated 18,000 lb pin box for the specified 21,000 lb pin box.
- Reference recall number 19V396 (Keystone recall 19-354) when you call the dealer so the service desk pulls the correct parts.
- Keep the trailer loaded under 18,000 lbs until the repair is complete, since the installed pin box can fail above that weight.
- Call Keystone customer service at 1-866-425-4369 with questions about parts availability or scheduling.
What happens at the repair
At the dealer, a Dutchmen technician removes the installed 18,000-pound fifth wheel pin box and replaces it with a pin box inner rated for 21,000 pounds, which matches the trailer's specification. Parts and labor are free under the recall. If you have already paid out of pocket for a related pin box replacement, Keystone's standard reimbursement plan covers documented expenses. Bring your receipts and any prior repair paperwork to the service desk when you arrive, or contact Keystone customer service to confirm what documentation is needed before your appointment.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 24, 2019 | NHTSA published the recall |
|---|---|
| June 18, 2019 | Owner notification mailed |
| July 19, 2019 | Dealer notification began |
| July 19, 2019 | Dealer notification ended |
| July 19, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V396?
Recall 19V396 covers 79 2019-2020 Dutchmen Voltage 4185 fifth-wheel trailers that were built with an 18,000 lb-capacity pin box instead of the specified 21,000 lb-capacity pin box. If the trailer is loaded above 18,000 lbs, the underrated pin box can fail and increase the risk of a crash.
What should I do if my 2019-2020 Dutchmen Voltage is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V396. If it is, contact a franchised Dutchmen dealer to schedule replacement of the pin box inner with a 21,000 lb-rated unit. Reference recall number 19V396 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to perform the recall repair at no cost, and Keystone will replace the pin box inner with a 21,000 lb-rated unit free of charge at any franchised Dutchmen dealer, regardless of where the trailer was originally purchased.
What if I bought my Dutchmen Voltage used?
The free repair still applies. Federal recall law requires manufacturers to honor the recall regardless of ownership history. If Keystone never mailed you a notice, check your VIN to confirm whether your specific trailer is included, and reference recall number 19V396 when you contact a franchised Dutchmen dealer.
Is it safe to tow the trailer before the repair?
Keystone has not issued a do-not-drive warning for recall 19V396. The risk arises when the trailer is loaded above 18,000 lbs, which exceeds the installed pin box rating. Keep the loaded weight under that limit until a franchised Dutchmen dealer installs the 21,000 lb-rated pin box inner.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V396000 |
|---|---|
| Dutchmen customer service | 1-866-425-4369 |
| NHTSA recall # | 19V396 |
| NHTSA recall # (full) | 19V396000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →