Recall 19V387 affects 1,159 2016-2019 Chevrolet Express and GMC Savana vans with tempered rear-quarter glass. Repair is free at any franchised Chevrolet dealer.
General Motors is recalling 1,159 2016-2019 Chevrolet Express and GMC Savana vans under recall 19V387 because one or both rear-quarter windows were built with tempered glass instead of laminated glass, failing federal ejection-mitigation standards. Tempered glass raises the risk of occupant injury in a side impact or rollover, and Chevrolet and GMC dealers will replace the affected glass free of charge.
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What's wrong?
The rear-quarter windows on a cargo-crew van sit behind the rear doors, on the side panels of the cargo area. Under Federal Motor Vehicle Safety Standard 226, these windows are part of the system that keeps occupants from being thrown out of the vehicle in a crash. To do that job, they have to be laminated glass, two layers of glass bonded around a plastic interlayer that holds the pane together when it breaks.
On affected 2016-2019 Chevrolet Express and GMC Savana cargo-crew vans, one or both rear-quarter windows were built with tempered glass instead. Tempered glass is strong, but when it breaks it shatters into small pieces and falls out of the opening. That means the window can no longer hold an occupant inside the cabin the way the safety standard requires, and the van does not meet the ejection-mitigation rule it was certified to.
There is no warning sign before failure. The glass looks and works normally in daily use; the problem only shows up in a crash.
Who's affected?
Covers both the Chevrolet Express and the GMC Savana full-size vans across four model years (2016-2019), all built between July 2015 and April 2019.
| 2019 Chevrolet Express | visibility component |
|---|---|
| 2018 Chevrolet Express | visibility component |
| 2017 Chevrolet Express | visibility component |
| 2017 GMC Savana | visibility component |
| 2019 GMC Savana | visibility component |
| 2016 Chevrolet Express | visibility component |
| 2016 GMC Savana | visibility component |
| 2018 GMC Savana | visibility component |
| Units affected | 1,159 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included in this recall.
What's the safety risk?
Tempered side and rear glass can break into sharp fragments during a side impact or rollover, raising the risk of injury to occupants. Laminated glass holds together under impact, which is what the replacement parts restore. Until the windows are swapped, drive cautiously and avoid loading the cargo area in ways that put passengers near the glass. Repair is free at any franchised Chevrolet dealer.
What should I do?
- Check your VIN to confirm your 2016-2019 Chevrolet Express or GMC Savana is included in this recall.
- Contact a franchised Chevrolet or GMC dealer to schedule the rear-quarter window replacement that swaps the non-compliant tempered glass for laminated glass.
- Bring the recall notice if GM has mailed one. If not, reference recall number 19V387 when you call.
- Call GM customer service at 1-586-596-1733 with questions about the repair or your VIN status.
What happens at the repair
At the dealer, a Chevrolet technician inspects the rear-quarter windows and replaces the tempered glass with laminated glass on the side or sides that need it. Parts and labor are free under the recall. If you previously paid out of pocket to replace a rear-quarter window on your Express or Savana, GM's standard reimbursement plan covers documented expenses. Bring your receipts and any related paperwork to the service desk, or contact GM customer service to start a reimbursement claim before your appointment.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 23, 2019 | NHTSA published the recall |
|---|---|
| May 23, 2019 | Dealer notification began |
| May 23, 2019 | Dealer notification ended |
| July 5, 2019 | Owner notification mailed |
| July 5, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 5, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V387?
Recall 19V387 covers 1,159 2016-2019 Chevrolet Express and GMC Savana vans where one or both rear-quarter windows were built with tempered glass instead of laminated glass. That fails Federal Motor Vehicle Safety Standard 226 for ejection mitigation. Dealers will replace the affected windows with laminated glass free of charge.
What should I do if my 2016-2019 Chevrolet Express or GMC Savana is on this recall?
Check your VIN to confirm your specific van is included in recall 19V387. If it is, contact a franchised Chevrolet or GMC dealer to schedule the rear-quarter window replacement. Reference recall number 19V387 when you call. The repair is free. You can also reach GM customer service at 1-586-596-1733.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost, and GM will replace the tempered rear-quarter windows with laminated glass free of charge at any franchised Chevrolet or GMC dealer, regardless of where the van was originally purchased.
What is the safety risk?
Tempered glass increases the risk of occupant injury during a side impact or rollover crash because it shatters rather than holding together the way laminated glass does. Laminated glass helps keep occupants inside the vehicle, which is the purpose of the ejection mitigation standard the van currently fails to meet.
What if I bought my Express or Savana used?
The free repair still applies. Federal recall law requires manufacturers to honor the recall regardless of ownership history. If GM never mailed you a notice, check your VIN to confirm whether your specific van is included in recall 19V387, and reference that number when you call a franchised Chevrolet or GMC dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V387000 |
|---|---|
| Chevrolet customer service | 1-586-596-1733 |
| NHTSA recall # | 19V387 |
| NHTSA recall # (full) | 19V387000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →