Recall 19V380 affects 769 2017-2020 Heil AJB9-1040 Hybrid trailers for frame cracks that affect handling. Dealers add free frame reinforcement once Heil opens it.
Entrans is recalling 769 Heil AJB9-1040 Hybrid trailers from the 2017-2020 model years under recall 19V380 because cracks can form in the front and rear sections of the frame. A cracking frame can affect handling and raise the risk of a crash, and the final repair will be free at a Heil dealer once Entrans opens the remedy.
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What's wrong?
The frame on the 2017-2020 Heil AJB9-1040 Hybrid trailer is the structural backbone of the unit. It carries the load, ties the front and rear sections together, and absorbs the stresses of road travel and cargo handling. Every other component on the trailer depends on the frame holding its shape under repeated use.
On affected trailers, the original frame design concentrates stress in specific spots at the front and rear. Over time, that concentrated stress works on the metal until cracks form in the framing. Once a crack starts, normal road loads can extend it, which weakens the structural section where it appears.
Cracks in the frame are visible from the outside without removing any panels or parts. If you see a crack in the front or rear framing during a walk-around inspection, that is the warning sign the frame has begun to fail.
Who's affected?
Spans four model years (2017-2020) of a single trailer model built between May 2017 and April 2019.
| 2020 Heil AJB9-1040 Hybrid | body or structural component |
|---|---|
| 2017 Heil AJB9-1040 Hybrid | body or structural component |
| 2018 Heil AJB9-1040 Hybrid | body or structural component |
| 2019 Heil AJB9-1040 Hybrid | body or structural component |
| Units affected | 769 |
| Field incidents | NHTSA has logged 5 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included in this recall.
What's the safety risk?
A cracking frame can change how the trailer handles and raises the risk of a crash. Frame cracks are visible on inspection without taking anything apart, so check the frame before each trip and stop using the trailer if you see a crack. Schedule the repair soon. Repair will be free at any franchised Heil dealer once Heil opens it.
What should I do?
- Check your VIN to confirm your 2017-2020 Heil AJB9-1040 Hybrid trailer is included in this recall.
- Watch for the owner notification from Entrans. The final repair is not open yet, so dealers cannot schedule the frame reinforcement work.
- Inspect the front and rear frame areas for visible cracks before each trip. A cracking frame can affect handling and raise the risk of a crash.
- Call Entrans International customer service at 1-800-400-6913, extension 2978, with questions, and reference recall number 19V380 when you call.
- Once Entrans opens the remedy, schedule the free frame-reinforcement service that addresses the cracks developing in the front and rear frame sections.
What happens at the repair
At the dealer, a Heil technician adds reinforcement to the front and rear areas of the trailer frame where cracks can develop. Parts and labor are free under the recall. Because the remedy is still under development, the final repair will be scheduled once Entrans confirms the fix is ready at dealers. If you have already paid out of pocket for frame crack repairs, the general reimbursement plan on file with Entrans covers documented expenses. Bring your receipts and repair invoices when you contact Entrans International customer service to start a claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 19, 2019 | NHTSA published the recall |
|---|---|
| June 12, 2019 | Dealer notification began |
| June 12, 2019 | Interim owner notification (was planned for this date) |
| June 28, 2019 | Dealer notification ended |
| July 9, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V380?
Recall 19V380 covers 769 2017-2020 Heil AJB9-1040 Hybrid trailers with frames that can develop cracks in the front and rear areas. A cracking frame can affect handling and increase crash risk. Entrans will add reinforcement to the frames at no charge.
What should I do if my 2017-2020 Heil AJB9-1040 Hybrid is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V380. If it is, contact a Heil dealer to schedule the frame reinforcement. Reference recall number 19V380 when you call. You can also reach Entrans International customer service at 1-800-400-6913, extension 2978. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to perform the recall repair at no cost. Entrans dealers will add reinforcement to the trailer frame free of charge, regardless of where the trailer was originally purchased.
What is the safety risk from a cracked trailer frame?
A cracking frame can affect vehicle handling and increase the risk of a crash. The frame is the structural backbone of the trailer, so cracks in the front and rear areas weaken how the trailer tracks and responds while loaded. The dealer reinforcement closes that risk.
What if I bought my Heil AJB9-1040 Hybrid trailer used?
The free repair still applies. Federal recall law requires manufacturers to honor the recall regardless of ownership history. If Entrans never mailed you a notice, check your VIN to confirm your trailer is included, then reference recall number 19V380 when you call a Heil dealer or Entrans customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V380000 |
|---|---|
| Heil customer service | 1-800-400-6913 |
| NHTSA recall # | 19V380 |
| NHTSA recall # (full) | 19V380000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →