Recall 19V365 affects 1,036 2009-2019 Altec Digger Derrick vehicles for an incorrect slope indicator placard. Free placard replacement at Altec.
Altec is recalling 1,036 2009-2019 Digger Derrick vehicles under recall 19V365 because the slope indicator placard falsely shows the unit can operate without leveling on a 5 degree slope. An operator who relies on that placard can set up the unit improperly, making it unstable and raising the risk of injury, so Altec dealers will install a corrected placard for free.
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What's wrong?
The slope indicator placard on these Altec Digger Derricks is a sticker on the unit that tells the operator how much ground slope the derrick can handle before it needs to be leveled with its outriggers. Leveling matters because a digger derrick lifts and rotates heavy loads on a boom, and an unlevel base changes how the load pushes on the structure and the truck underneath.
On affected 2009-2019 Digger Derricks, the wrong placard was installed at the factory. It states the unit can be operated without leveling on a 5 degree slope. That guidance is incorrect for these derricks. An operator who follows the placard and works on a slope without leveling can put the boom and structure under loads they were not designed to handle in that position, which raises the risk of a tip-over or structural failure during a lift.
The derrick has a Hydraulic Overload Protection system with audible and visual signals that can alert the operator to an overload condition before failure. That alert is the warning sign to stop the lift and reset.
Who's affected?
Covers eleven model years of the Digger Derrick (2009 through 2019), all built between March 15, 2009 and April 15, 2019, with the same labeling defect.
| 2013 Altec Digger Derrick | vehicle label (placard or certification) |
|---|---|
| 2016 Altec Digger Derrick | vehicle label (placard or certification) |
| 2010 Altec Digger Derrick | vehicle label (placard or certification) |
| 2018 Altec Digger Derrick | vehicle label (placard or certification) |
| 2015 Altec Digger Derrick | vehicle label (placard or certification) |
| 2009 Altec Digger Derrick | vehicle label (placard or certification) |
| 2011 Altec Digger Derrick | vehicle label (placard or certification) |
| 2012 Altec Digger Derrick | vehicle label (placard or certification) |
| 2014 Altec Digger Derrick | vehicle label (placard or certification) |
| 2017 Altec Digger Derrick | vehicle label (placard or certification) |
| 2019 Altec Digger Derrick | vehicle label (placard or certification) |
| Units affected | 1,036 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific Altec Digger Derrick is included in this recall.
What's the safety risk?
Incorrect capacity placards can lead an operator to set up the digger derrick improperly, leaving the unit unstable and raising the risk of injury during use. Treat any placard that looks wrong or missing as a reason to stop work and call the dealer before the next job. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2009-2019 Altec Digger Derrick is included in this recall.
- Contact a franchised Altec dealer to schedule the free placard replacement that corrects the inaccurate slope-leveling guidance.
- Reference recall number 19V365 (Altec recall CSN 719) when you call so the service desk pulls the correct work order.
- Call Altec customer service at 1-877-462-5832 if you have questions about the placard swap or owner notification.
- Level the unit on flat ground before operating until the corrected placard is installed, since the existing label understates the slope risk.
What happens at the repair
At the dealer, an Altec technician removes the incorrect slope indicator placard from the Digger Derrick unit under recall reference CSN 719. The work is free of charge under the recall. If you have questions before the appointment, Altec customer service is reachable at 1-877-462-5832. The source record does not describe a separate reimbursement program for owners who already paid out of pocket, so reimbursement details are not addressed here. Bring the unit to an Altec service location and reference CSN 719 when you check in.
Timeline
| May 13, 2019 | NHTSA published the recall |
|---|---|
| July 3, 2019 | Interim owner notification (was planned for this date) |
| July 3, 2019 | Dealer notification began |
| July 2, 2019 | Owner notification mailed |
| July 8, 2019 | Dealer notification ended |
Frequently asked questions
What is recall 19V365?
Recall 19V365 covers 1,036 2009-2019 Altec Digger Derrick units with an incorrect slope indicator placard that falsely shows the unit can be operated without leveling on a 5 degree slope. Operating on that slope without leveling makes the unit unstable and raises the risk of injury. Altec will remove the incorrect placards free of charge.
What should I do if my 2009-2019 Altec Digger Derrick is on this recall?
Check your VIN to confirm your specific unit is included in recall 19V365. If it is, contact a franchised Altec service location to have the incorrect slope indicator placard removed under Altec service notice CSN 719. Reference recall number 19V365 when you call. The work is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to correct the defect at no cost, and Altec will remove the incorrect slope indicator placard free of charge under customer service notice CSN 719. Owners with questions can also reach Altec customer service at 1-877-462-5832.
What is the safety risk on the 2009-2019 Altec Digger Derrick?
The placard falsely indicates the Digger Derrick can be operated without leveling on a 5 degree slope. An operator who relies on that information can improperly set up the unit, leaving it unstable during work and increasing the risk of injury. Removing the incorrect placard restores accurate setup guidance.
What if I bought my Altec Digger Derrick used?
The free placard correction still applies. Federal recall law requires manufacturers to honor the recall regardless of ownership history. If Altec never sent you a notice, check your VIN to confirm whether your unit is included in recall 19V365, then contact Altec customer service at 1-877-462-5832 and reference CSN 719.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V365000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 19V365 |
| NHTSA recall # (full) | 19V365000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →