Recall 19V362 affects 259,182 2013-2016 Ford Fusion vehicles for a shifter cable bushing defect. Repair will be free at any franchised Ford dealer once available.
Ford is recalling 259,182 2013-2016 Fusion sedans with 2.5 liter engines under recall 19V362 because a bushing on the transmission shifter cable can degrade and detach. When that happens, the shift lever can read Park while the transmission is not actually in Park, and the vehicle can roll away after the driver exits. Ford has not yet opened the final repair.
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What's wrong?
The shifter cable on the 2013-2016 Ford Fusion with a 2.5 liter engine is the physical link between the gear lever in the cabin and the transmission underneath. When you move the lever to Park, Drive, or Reverse, the cable pulls the transmission into that gear. A small bushing at the transmission end holds the cable in place so the motion transfers cleanly.
On affected Fusions, that bushing degrades over time and detaches from the transmission. Once it lets go, the lever inside the car no longer controls the gear the transmission is actually in. You can shift to Park and pull the ignition key out, while the transmission stays in Drive or Reverse. With nothing locking the wheels in place, the vehicle can roll away.
With the ignition on, the gear indicator on the instrument cluster shows the transmission's real state, which will not match the lever position. Owners have reported a "shifter mismatch" message or a no-start condition when the bushing has come loose.
Who's affected?
Covers four consecutive model years of the Fusion (2013, 2014, 2015, 2016) built between February 2012 and April 2016, all sharing the same floor-shift assembly.
| 2015 Ford Fusion | automatic transmission |
|---|---|
| 2014 Ford Fusion | automatic transmission |
| 2016 Ford Fusion | automatic transmission |
| 2013 Ford Fusion | automatic transmission |
| Units affected | 259,182 |
| Field incidents | NHTSA has logged 4 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific sedan is included in this recall.
What's the safety risk?
The transmission gear shown on the cluster does not always match the lever position, so the vehicle can roll away after the driver exits if it is not in Park and the parking brake is not set. An unexpected roll-away increases the risk of a crash and injury to the driver or bystanders. Set the parking brake every time you exit until the repair is done. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2013-2016 Ford Fusion is included in this recall.
- Use the parking brake every time you park until the shifter-cable bushing repair is complete, because the shifter can read Park when the transmission is not actually in Park.
- Contact a franchised Ford dealer to get on the list for the free shifter-cable bushing replacement once Ford releases the remedy.
- Call Ford customer service at 1-866-436-7332 with questions and reference recall number 19V362 (Ford recall 19S16) when you call.
- Watch for the owner letter from Ford with repair scheduling instructions once parts are available.
What happens at the repair
At the dealer, a Ford technician replaces the shifter cable bushing that connects the transmission shifter cable to the transmission. Parts and labor are free under the recall. Until the repair is complete, use the parking brake every time you park, since a degraded bushing can let the shift lever reach Park without the transmission actually being in Park. If you previously paid out of pocket for shifter cable bushing work on this vehicle, Ford's standard reimbursement plan covers documented expenses. Bring your receipts to the service desk when you arrive.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 13, 2019 | NHTSA published the recall |
|---|---|
| May 14, 2019 | Dealer notification began |
| May 14, 2019 | Dealer notification ended |
| May 28, 2019 | Interim owner notification (was planned for this date) |
| September 10, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V362?
Recall 19V362 covers 259,182 2013-2016 Ford Fusion vehicles with 2.5 liter engines. The shifter cable bushing can degrade and detach from the transmission, letting the driver shift to Park and remove the key while the transmission is not actually in Park. Ford dealers will replace the bushing for free.
What should I do if my 2013-2016 Ford Fusion is on this recall?
Check your VIN to confirm your specific Fusion is included in recall 19V362. Use the parking brake every time you exit the vehicle until the repair is complete. Contact a franchised Ford dealer to schedule the shifter cable bushing replacement, and reference recall number 19V362 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to fix the defect at no cost. Ford dealers will replace the shifter cable bushing free of charge at any franchised Ford dealer, regardless of where the vehicle was originally purchased or who owns it now.
What if I bought my Ford Fusion used?
The free repair still applies. Federal recall law requires manufacturers to honor the recall regardless of ownership history. If Ford never mailed you a notice, check your VIN to confirm whether your specific Fusion is included, and reference recall number 19V362 when you call the dealer.
What warning signs should I watch for?
There is no warning message or audible chime before the vehicle rolls away. The shifter can feel normal and the key can be removed even when the transmission is not in Park. Use the parking brake every time you exit the Fusion until the dealer replaces the shifter cable bushing.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V362000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 19V362 |
| NHTSA recall # (full) | 19V362000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notice (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →