Recall 19V348 affects 198,731 2017-2019 Chrysler Pacifica vehicles for a loose battery ground that can cause power steering loss or stalling. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 198,731 2017-2019 Pacifica minivans with engine stop/start systems under recall 19V348 because a loose battery ground connection can cause an intermittent loss of power steering assist or a stall. Either failure raises the risk of a crash, and Chrysler dealers will tighten the ground connection free of charge.
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What's wrong?
The battery ground connection on these Pacificas is the wire that links the battery's negative terminal to the vehicle's metal body and frame. It completes the electrical circuit for the entire car, including the power steering assist and the engine stop/start system that shuts the engine off at red lights and restarts it when you lift off the brake. Every electrical part in the van depends on this single connection being tight.
During assembly at the Windsor plant between October 2016 and November 2018, sealer from the wire harness manufacturing process built up on the metal tab where the ground wire bolts down. That buildup keeps the bolt from clamping the joint as tightly as it should. Over months of driving, the joint loosens further, and the connection becomes intermittent. When it drops out, the van can lose power steering assist, making the wheel suddenly heavy, or the engine can stall.
There is no warning sign before failure. The loss of steering assist or the stall happens without prior symptoms, and it can occur at any speed.
Who's affected?
Covers three model years of the Pacifica minivan (2017, 2018, 2019), all built between October 2016 and November 2018 with the same 12-volt battery defect.
| 2017 Chrysler Pacifica | battery |
|---|---|
| 2018 Chrysler Pacifica | battery |
| 2019 Chrysler Pacifica | battery |
| Units affected | 198,731 |
| Field incidents | NHTSA has logged 77 field incidents to date. |
Not every 2017-2019 Chrysler Pacifica is on the list. Check your VIN to confirm whether your specific minivan is included in this recall.
What's the safety risk?
Losing power steering assist or having the engine stall raises the risk of a crash, especially at low speeds where steering effort climbs sharply and a restart takes attention away from the road. There is no warning before it happens, so treat any sudden loss of assist or unexpected stall as a reason to pull over safely and call the dealer. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2017-2019 Chrysler Pacifica is included in this recall.
- Contact your nearest franchised Chrysler dealer to schedule the free battery-ground inspection and cleaning that prevents the power-steering loss and stall.
- Reference recall number 19V348 (Chrysler recall V53) when you call the dealer or Chrysler customer service at 1-800-853-1403.
- Bring the owner notice if Chrysler has mailed one; if not, ask the service desk to confirm your VIN against the campaign.
- Drive cautiously until the repair is complete, and be ready for sudden heavier steering effort or an engine stall.
What happens at the repair
At the dealer, a Chrysler technician inspects the battery ground surfaces, cleans the contact points as needed, and reassembles the ground connection to the correct specification. Parts and labor are free under the recall. If you previously paid out of pocket to diagnose or repair a loose battery ground connection on your Pacifica, Chrysler's standard reimbursement plan covers documented expenses. Send the original receipt or other proof of payment to the address in your owner letter, or call Chrysler customer service at 1-800-853-1403 to confirm what documentation the company needs.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 9, 2019 | NHTSA published the recall |
|---|---|
| May 24, 2019 | Owner notification mailed |
| June 28, 2019 | Dealer notification began |
| June 28, 2019 | Dealer notification ended |
| June 28, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 28, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V348?
Recall 19V348 covers 198,731 2017-2019 Chrysler Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection can cause intermittent loss of power steering assist or an engine stall, both of which increase crash risk. Chrysler dealers will inspect and properly reassemble the ground connection for free.
What should I do if my 2017-2019 Chrysler Pacifica is on this recall?
Check your VIN to confirm your specific Pacifica is included in recall 19V348. If it is, contact a franchised Chrysler dealer to schedule the battery-ground inspection and repair. Reference recall number 19V348 when you call. The repair is free, and you can also contact Chrysler customer service at 1-800-853-1403.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to perform the recall repair at no cost. Chrysler dealers will inspect the battery ground surfaces, clean the contact points as needed, and reassemble the connection free of charge at any franchised Chrysler dealer, regardless of where the Pacifica was originally purchased.
What if I bought my Chrysler Pacifica used?
The free repair still applies. Federal recall law requires manufacturers to honor the recall regardless of ownership history. If Chrysler never mailed you an owner notice, check your VIN to confirm whether your specific Pacifica is included in recall 19V348, then reference that campaign number when you call the dealer.
What is the safety risk from a loose battery ground connection?
A loose battery ground can cause an intermittent loss of power steering assist or an engine stall while driving. Either condition increases the risk of a crash, especially at low speeds or during turns when steering effort suddenly increases. Schedule the free dealer repair once you confirm your Pacifica is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V348000 |
|---|---|
| Chrysler customer service | 1-800-853-1403 |
| NHTSA recall # | 19V348 |
| NHTSA recall # (full) | 19V348000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →