Recall 19V303 affects 153 2017-2018 Altec Aerial Device units for defective turntable-to-pedestal fasteners. Inspection and repair are free at any franchised Altec dealer.
Altec is recalling 153 2017-2018 Aerial Device vehicles under recall 19V303 because fasteners securing the turntable to the pedestal can fail. If enough fasteners fail, the pedestal and turntable can separate, increasing the risk of death or injury, and the Altec dealer repair will be free once Altec makes it available.
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What's wrong?
On 2017-2018 Altec Aerial Device equipment, the turntable is the rotating base that lets the boom swing while the pedestal supports that assembly. The rotation bearing fasteners clamp the turntable to the pedestal, so those bolts have to hold steady under load, vibration, and routine boom movement.
In recall 19V303, Altec found fastener heads marked 6043 that were missing or breaking during annual torque inspections. The stated root cause is environmental hydrogen embrittlement, which means hydrogen exposure made the metal brittle. A brittle fastener head breaks instead of holding clamp force, leaving the turntable connection loose or damaged.
The practical warning sign is found during inspection, not from a dashboard alert. Periodic inspections are meant to catch fasteners that are loose, broken, or cracked before the equipment stays in service with a weakened turntable connection.
Who's affected?
| 2017 Altec Aerial Device | Mechanical |
|---|---|
| 2018 Altec Aerial Device | Mechanical |
| Units affected | 153 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Multiple failed fasteners can let the pedestal and turntable separate, increasing the risk of death or injury. Keep required inspections current, and treat loose, broken, or cracked fasteners as a reason to take the unit out of service and contact Altec. Repair will be free at any franchised Altec dealer once available.
What should I do?
- Check your VIN to confirm your 2017-2018 Altec Aerial Device is included in this recall.
- Contact Altec customer service at 1-877-462-5832 to confirm current repair timing before scheduling service.
- Ask an Altec dealer or service center to inspect the turntable-to-pedestal fasteners and replace defective fasteners once the repair is open.
- Bring the recall notice if you have it, and reference recall number 19V303 when you call.
- Keep the aerial device out of lift service until Altec confirms the turntable fastener repair is complete.
What happens at the repair
The dealer process is an inspection first. Once the repair is available, an Altec technician inspects the fasteners that secure the turntable to the pedestal and replaces defective fasteners at no charge. The recall repair will be free, with parts and labor covered. Altec has a general reimbursement plan on file for related repairs paid before the recall notice. Contact Altec customer service at 1-877-462-5832 with repair documentation to ask how to submit a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 15, 2019 | NHTSA published the recall |
|---|---|
| April 18, 2019 | Owner notification mailed |
| April 24, 2019 | Dealer notification began |
| April 24, 2019 | Interim owner notification (was planned for this date) |
| April 25, 2019 | Dealer notification ended |
Frequently asked questions
What is recall 19V303?
Recall 19V303 covers 153 2017-2018 Altec Aerial Devices, including LR7, TA50, TA55, TA60, and TA45M-T50 units, with fasteners that secure the turntable to the pedestal. If multiple fasteners fail, the pedestal and turntable can separate, increasing the risk of death or injury.
What should I do if my 2017-2018 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific aerial device is included in recall 19V303. If it is, contact an Altec dealer or Altec customer service at 1-877-462-5832 to arrange the fastener inspection and replacement. Reference Altec recall number MAB 716 when you call.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair safety defects at no cost, and Altec dealers will inspect and replace the defective fasteners free of charge. Parts and labor are covered for affected 2017-2018 Altec Aerial Devices.
What is the safety risk?
The risk is separation between the pedestal and turntable if multiple securing fasteners fail. That separation can increase the risk of death or injury for operators or people near the aerial device. Altec's repair path is an inspection and replacement of the defective fasteners at no cost.
When did Altec start notifying owners?
Altec started the recall on April 18, 2019, and notified owners about the fastener inspection and replacement. If you bought the aerial device used or never received a notice, check your VIN and reference recall 19V303 or Altec recall number MAB 716 when you contact Altec.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V303000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 19V303 |
| NHTSA recall # (full) | 19V303000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →