Recall 19V250 affects 3 2018-2019 Road Rescue Ultramedic emergency vehicles for reversed backup camera images. Repair is free at any franchised Road Rescue dealer.
Road Rescue is recalling 3 2018-2019 Ultramedic emergency vehicles because the ASA Electronics backup camera display can revert to factory settings and show the rear camera image in reverse. A reversed image can send the driver the wrong way while avoiding an object behind the vehicle, increasing crash risk; Road Rescue dealers will complete the repair free of charge.
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What's wrong?
The backup camera display in the 2018-2019 Road Rescue Ultramedic shows the driver what is behind the emergency vehicle. It is supposed to keep the owner-set image orientation so the rear view on the screen matches the real direction of travel.
On affected units, the ASA Electronics mirror monitor loads its user settings during startup. If vehicle voltage drops below 7 volts at the wrong moment, the monitor skips those settings and loads factory defaults instead. On revision A, B, or C displays, those defaults reverse the camera image, so left and right on the screen do not match what is behind the vehicle.
The warning sign is a display that does not turn on by itself when the vehicle starts. If the driver turns it on manually, the volume setting is at 50% and the camera image is inverted before the vehicle is put in drive.
Who's affected?
Spans the 2018 and 2019 Ultramedic model years under the same equipment component.
| 2018 Road Rescue Ultramedic | Equipment |
|---|---|
| 2019 Road Rescue Ultramedic | Equipment |
| Units affected | 3 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If the rear camera monitor shows an inverted image, the driver can steer the wrong way while backing to avoid an object behind the vehicle, increasing crash risk. Check the display before moving in reverse, and schedule the recall repair soon if your VIN is included. Repair is free at any franchised Road Rescue dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Road Rescue Ultramedic is included in this recall.
- Contact a Road Rescue dealer to schedule the free harness relay capacitor module installation that keeps the backup camera image from reversing.
- Bring the recall notice if Road Rescue mailed one. If not, reference recall number 19V250 when you call.
- Use mirrors and a spotter when backing until the repair is complete; do not rely on the rear camera image alone.
What happens at the repair
At the dealer, a Road Rescue technician installs a harness relay capacitor module for the backup camera display. The module keeps the display image from reversing to the factory default view. Parts and labor are covered under recall 19V250. REV has a general reimbursement plan on file for owners who paid for this related repair before the recall work. Contact REV customer service at 1-855-661-9232 with repair documentation to ask for reimbursement under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 28, 2019 | NHTSA published the recall |
|---|---|
| April 1, 2019 | Dealer notification began |
| April 1, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 1, 2019 | Interim owner notification (was planned for this date) |
| April 17, 2019 | Owner notification mailed |
| April 20, 2020 | Dealer notification ended |
Frequently asked questions
What is recall 19V250?
Recall 19V250 covers 3 2018-2019 Road Rescue Ultramedic emergency vehicles with ASA Electronics backup camera displays. The display settings can revert and reverse the camera image, so the driver sees the wrong direction behind the vehicle. Dealers will install a harness relay capacitor module for free.
What should I do if my 2018-2019 Road Rescue Ultramedic is on this recall?
Check your VIN to confirm your specific emergency vehicle is included in recall 19V250. If it is, contact a Road Rescue dealer or call 1-855-661-9232 to arrange the harness relay capacitor module installation. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the recall repair to be completed at no cost, and the remedy says dealers will install the harness relay capacitor module free of charge. Parts and labor are covered for included vehicles.
What is the safety risk?
The reversed backup camera image can make the driver turn the wrong direction while avoiding an object behind the vehicle. That increases crash risk, especially during low-speed reversing. Confirm the VIN, then arrange the free dealer repair.
When did owner notices begin?
Owner notifications began April 17, 2019. If you own a 2018-2019 Road Rescue Ultramedic and never received a notice, the VIN still decides whether this recall applies. Check your VIN and reference recall 19V250 when you contact the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V250000 |
|---|---|
| Road Rescue customer service | 1-855-661-9232 |
| NHTSA recall # | 19V250 |
| NHTSA recall # (full) | 19V250000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →