Recall 19V249 affects 4 2015-2017 Mercedes Royale Sprinter Coach mini coaches for foldaway seat cushions that can unlock. Repair is free at any franchised Mercedes Royale dealer.
Mercedes Royale is recalling 4 2015-2017 Sprinter Coach mini coaches equipped with Freedman GO-ES Foldaway Seats because the back seat cushion can fail to stay locked when rotated upright. In a crash or sudden stop, a moving seat back increases the occupant's injury risk; the dealer repair will be free once available.
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What's wrong?
The passenger seats in the 2015-2017 Mercedes Royale Sprinter Coach use Freedman GO-ES Foldaway seat cushions. A foldaway seat is designed to rotate from a stowed position into an upright seating position, then lock so the cushion stays in place while a passenger is sitting on it.
On affected coaches, the locking mechanism for the back seat cushion has a weld that is too narrow. That narrow weld can let part of the cushion dump mechanism deform, which interferes with the latch holding the cushion upright. Under crash forces or a sudden stop, the cushion is not held the way it was designed to be held.
An owner or driver is not given a clear symptom before the latch fails under load. There is no warning sign before failure.
Who's affected?
Covers the Sprinter Coach across the 2015, 2016, and 2017 model years, all tied to the same seat assembly.
| 2017 Mercedes Royale Sprinter Coach | seat assembly |
|---|---|
| 2016 Mercedes Royale Sprinter Coach | seat assembly |
| 2015 Mercedes Royale Sprinter Coach | seat assembly |
| Units affected | 4 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
In a crash, a moving seat back increases the seat occupant's risk of injury. Until the seat is inspected and repaired, avoid carrying passengers in that seating position and schedule dealer service promptly. Repair will be free at any franchised Mercedes Royale dealer once available.
What should I do?
- Check your VIN to confirm your 2015-2017 Mercedes Royale Sprinter Coach is included in this recall.
- Contact a franchised Mercedes Royale dealer to ask when the free seat inspection and repair can be scheduled.
- Bring the recall notice if Royale Limousine mailed one. If not, reference recall number 19V249 when you call.
- Ask the dealer about passenger use of the Freedman GO-ES Foldaway Seat before the seat-lock inspection and repair.
- Call Mercedes Royale customer service at 1-800-544-5587 with questions about the recall process.
What happens at the repair
The repair plan is dealer inspection and seat repair, with parts and labor covered by the recall. The recall began June 6, 2019, but the filing does not provide a separate current remedy status. When the dealer remedy is open for your VIN, a Mercedes Royale technician inspects the Freedman GO-ES Foldaway Seat and repairs the seat so the cushion locks as intended when moved from stowed to upright. The work is free under the recall.
Timeline
| March 28, 2019 | NHTSA published the recall |
|---|---|
| June 6, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V249?
Recall 19V249 covers 4 2015-2017 Mercedes Royale Sprinter Coach mini coaches with Freedman GO-ES Foldaway Seats. The back seat cushion can fail to stay locked when moved from stowed to upright, including under crash or sudden-stop load. Dealers will inspect and repair the seat for free.
What should I do if my 2015-2017 Mercedes Royale Sprinter Coach is on this recall?
Check your VIN to confirm your specific coach is included in recall 19V249. If it is, contact a franchised Mercedes Royale dealer or Mercedes Royale customer service at 1-800-544-5587 to arrange the seat inspection and repair. Reference recall 19V249 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes Royale dealers will inspect and repair the affected Foldaway Seat free of charge. The remedy began June 6, 2019, so the repair path is open.
What is the safety risk?
The safety risk is occupant injury in a crash. If the seat back moves because the cushion does not stay locked under load, the person sitting there has an increased risk of injury. Confirm the VIN, then have the dealer complete the free seat repair.
What if I bought my Mercedes Royale Sprinter Coach used?
The free recall repair still applies. Federal recall law follows the vehicle, not the original owner. If you never received a recall letter, check your VIN to confirm whether your specific coach is included, then call the dealer with recall number 19V249.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V249000 |
|---|---|
| Mercedes Royale customer service | 1-800-544-5587 |
| NHTSA recall # | 19V249 |
| NHTSA recall # (full) | 19V249000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →