Recall 19V240 covers 110 2018-2020 Thor Motor Coach Four Winds, Chateau, Magnitude, and Omni motorhomes for reversed backup camera images. Free dealer repair.
Thor Motor Coach is recalling 110 2018-2020 Four Winds, Chateau, Magnitude, and Omni motorhomes because the backup camera display can revert to factory default settings and show a reversed image. That wrong-way view can lead a driver to turn the wrong direction and raises crash risk; the Thor Motor Coach dealer repair will be free once available.
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What's wrong?
The backup camera display on the 2018-2020 Thor Motor Coach Four Winds, Chateau, Magnitude, and Omni motorhomes is the screen that shows the rear camera view while backing up. On these motorhomes, the Voyager mirror monitor is part of that display system. Its job is to show the rear view in the correct orientation so the driver can judge what is behind the motorhome.
The problem starts inside the mirror monitor. The monitor loads its default factory settings, and those settings reverse the camera image on the screen. Thor Motor Coach also confirmed about a 2 volt drop when the engine starts, and the filing ties the display issue to that startup condition.
There is no warning sign before failure. The owner notices the problem only when the backup camera view appears reversed during use, which means the screen is not showing the rear view in the expected direction.
Who's affected?
Spans Four Winds, Chateau, Magnitude, and Omni motorhomes across the 2018, 2019, and 2020 model years, all tied to the rearview mirror visibility component.
| 2018 Thor Motor Coach Four Winds | visibility component |
|---|---|
| 2018 Thor Motor Coach Four Winds | visibility component |
| 2018 Thor Motor Coach Chateau | visibility component |
| 2018 Thor Motor Coach Chateau | visibility component |
| 2020 Thor Motor Coach Magnitude | visibility component |
| 2020 Thor Motor Coach Magnitude | visibility component |
| 2020 Thor Motor Coach Omni | visibility component |
| 2020 Thor Motor Coach Omni | visibility component |
| 2019 Thor Motor Coach Omni | visibility component |
| 2019 Thor Motor Coach Omni | visibility component |
| 2019 Thor Motor Coach Magnitude | visibility component |
| 2019 Thor Motor Coach Magnitude | visibility component |
| Units affected | 110 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific motorhome.
What's the safety risk?
A reversed monitor image makes the rear camera view misleading. While backing up, the driver can turn the wrong way because the display shows the opposite direction, increasing the risk of a crash. Use mirrors and direct surroundings checks until the dealer repair is complete. Repair will be free at any franchised Thor Motor Coach dealer once available.
What should I do?
- Check your VIN to confirm your 2018-2020 Thor Motor Coach Four Winds, Chateau, Magnitude, or Omni motorhome is included in this recall.
- Contact Thor Motor Coach customer service at 1-877-855-2867 to ask when the free backup-camera harness repair is open for your VIN.
- Schedule the free harness repair with a franchised Thor Motor Coach dealer once it opens; the harness keeps the backup-camera image from reversing.
- Keep the owner letter and reference recall number 19V240 when you call Thor Motor Coach or the dealer.
- Use extra care when backing up until the repair is complete. Stop and confirm the camera view matches the direction of travel before turning.
What happens at the repair
Once the remedy is available, a Thor Motor Coach technician installs a wiring harness that keeps the backup camera image from inverting or reversing. The dealer repair will be free once it opens. Reimbursement for prior related repairs is handled through the normal warranty claim process, not through a separate owner reimbursement program. If you already paid for a backup-camera display repair, ask the service desk how warranty coverage applies to your paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| March 27, 2019 | NHTSA published the recall |
|---|---|
| April 30, 2019 | Owner notification mailed |
| May 27, 2019 | Dealer notification began |
| May 27, 2019 | Dealer notification ended |
| May 27, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V240?
Recall 19V240 covers 110 Thor Motor Coach motorhomes with backup camera displays that can revert to factory default settings and show a reversed image. The recall includes 2018 Four Winds and Chateau, plus 2019-2020 Magnitude and Omni motorhomes.
What should I do if my 2018-2020 Thor Motor Coach Four Winds, Chateau, Magnitude, or Omni is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 19V240. If it is, contact a franchised Thor Motor Coach dealer or Thor Motor Coach customer service at 1-877-855-2867 and ask about the harness installation for recall RC000168.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Thor Motor Coach's remedy says dealers will install the harness free of charge. Ask the dealer to reference recall RC000168 when you schedule the work.
What is the safety risk?
The risk is a reversed backup camera image. If the monitor shows the image backward, the driver can turn the wrong direction while backing up, increasing crash risk. Use extra care when reversing until your VIN status and repair path are confirmed.
When were owners notified about recall 19V240?
Thor Motor Coach began the recall on April 30, 2019. If you bought the motorhome used or never received a letter, check your VIN anyway. Recall eligibility follows the vehicle, not the original owner.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V240000 |
|---|---|
| Thor Motor Coach customer service | 1-877-855-2867 |
| NHTSA recall # | 19V240 |
| NHTSA recall # (full) | 19V240000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →