Recall 19V228 affects 2,289 2018-2019 Tiffin Phaeton, Bus, and Zephyr motorhomes for unsecured AC wiring. Repair is free at any franchised Tiffin dealer.
Tiffin is recalling 2,289 2018-2019 Phaeton, Bus, and Zephyr motorhomes because alternating current wires in the Energy Management Module were improperly secured, creating added electrical resistance. That resistance can overheat the wires and increase fire risk; Tiffin dealers will complete the recall repair free of charge.
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What's wrong?
The Energy Management Module in 2018-2019 Tiffin Phaeton, Bus, and Zephyr motorhomes controls alternating-current power inside the coach. The alternating-current wires connect to a relay board inside that module, and the terminal levers are supposed to clamp the bare wire tightly so current flows through a solid connection.
On affected motorhomes, some wire insulation was not stripped back far enough during installation. When the terminal lever was closed, it looked latched, but the clamp was pressing on insulation instead of gripping the bare wire. That leaves the wire loose enough to move in the terminal. A loose electrical connection creates resistance, and resistance creates heat, which led Tiffin to find overheated and charred wiring during its investigation.
There is no warning sign before failure. Do not rely on a light, sound, or display message to tell you the connection is overheating inside the module.
Who's affected?
Spans 3 Tiffin motorhome lines across 2 model years, with the electrical system named for each included model.
| 2018 Tiffin Phaeton | electrical system |
|---|---|
| 2018 Tiffin Bus | electrical system |
| 2019 Tiffin Bus | electrical system |
| 2019 Tiffin Phaeton | electrical system |
| 2019 Tiffin Zephyr | electrical system |
| 2018 Tiffin Zephyr | electrical system |
| Units affected | 2,289 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
Additional resistance in the Alternating Current Relay Board wiring can overheat the wires and increase the risk of a fire. If your VIN is included, have the relay board inspected and the wiring secured before your next trip. Repair is free at any franchised Tiffin dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Tiffin Phaeton, Bus, or Zephyr is included in this recall.
- Contact a franchised Tiffin dealer to schedule the free Energy Management Module wiring inspection.
- Ask the dealer to inspect the Alternating Current Relay Board and secure the wiring so the overheated-wire fire risk is corrected.
- Bring the recall notice if Tiffin mailed one. If not, reference recall number 19V228 when you call.
- Call Tiffin customer service at 1-256-356-8661 with questions before your appointment.
What happens at the repair
At the dealer, a Tiffin technician inspects the alternating current relay board in the Energy Management Module and checks that the electrical wires are properly secured. If the wiring needs attention, the dealer secures it at no charge. The inspection and related labor are free under the recall. Tiffin has a general reimbursement plan on file, so owners who already paid for this related repair should contact Tiffin customer service with repair documentation and ask how to submit a claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 22, 2019 | NHTSA published the recall |
|---|---|
| April 15, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V228?
Recall 19V228 covers 2,289 2018-2019 Tiffin Phaeton, Bus, and Zephyr motorhomes with alternating current electrical wires that were not secured correctly in the Energy Management Module. Extra resistance can overheat the wires and increase fire risk. Tiffin dealers will inspect the relay board and secure the wires for free.
What should I do if my 2018-2019 Tiffin Phaeton, Bus, or Zephyr is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 19V228. If it is, contact a franchised Tiffin dealer to schedule the Alternating Current Relay Board inspection and wire securement. Reference recall number 19V228 or Tiffin recall TIFF-111 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Tiffin dealers will inspect the Alternating Current Relay Board and make sure the wires are properly secured free of charge.
What is the safety risk?
The safety risk is fire. If the alternating current wires are loose in the Energy Management Module, added electrical resistance can overheat the wires. If your VIN is included, arrange the free dealer inspection and repair before relying on the affected electrical system.
When did the Tiffin recall repair become available?
The recall repair began April 15, 2019. Owners of included 2018-2019 Tiffin Phaeton, Bus, and Zephyr motorhomes can contact a Tiffin dealer for the free inspection and wire securement, or call Tiffin customer service at 1-256-356-8661.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V228000 |
|---|---|
| Tiffin customer service | 1-256-356-8661 |
| NHTSA recall # | 19V228 |
| NHTSA recall # (full) | 19V228000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →