Recall 19V219 covers 5 2019 Mercedes-Benz Cla 250 vehicles with defective right-side door locks. Free repair at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 5 2019 Cla 250 vehicles because the right-side door locks were not properly manufactured. If those doors cannot be opened from outside after a crash, injury risk increases; Mercedes-Benz dealers will complete the recall repair free of charge.
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What's wrong?
The door lock on the 2019 Mercedes-Benz Cla 250 is the latch assembly that holds the door shut, then releases it when you use the handle or electronic lock. On the right side doors, the lock also has an operating lever inside the latch that has to move into the correct position after the vehicle is locked and unlocked.
In affected vehicles, a supplier installed an incorrect component in that door lock. The operating lever has the wrong shape for this latch, so the clutch lever does not fall behind its intended hook after the lock cycles. When that happens, the right side doors stay latched even though the owner is trying to open them from outside the vehicle.
There is no warning sign before failure. The problem shows up when the right side door does not open from the outside after electronic locking and unlocking.
Who's affected?
| 2019 Mercedes-Benz Cla 250 | Latch |
|---|---|
| Units affected | 5 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2019 Mercedes-Benz Cla 250 sedan is on the list. Check your VIN to confirm whether your specific sedan is included.
What's the safety risk?
In a crash, right-side doors that cannot open from outside increase injury risk by slowing rescue access or exit through those doors. There is no warning sign before failure, so schedule the door-lock repair soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019 Mercedes-Benz Cla 250 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free door-lock replacement that restores outside access to the right-side doors.
- Bring the owner letter if you have it, or reference recall number 19V219 and Mercedes-Benz recall 2019030020 when you call.
- Confirm each right-side door opens from outside before driving until the repair is complete.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the right side door locks covered by recall 19V219. The replacement parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the existing new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain covered under that warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| March 20, 2019 | NHTSA published the recall |
|---|---|
| March 29, 2019 | Dealer notification began |
| March 29, 2019 | Dealer notification ended |
| May 3, 2019 | Owner notification mailed |
| May 20, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 20, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V219?
Recall 19V219 covers 5 2019 Mercedes-Benz Cla 250 vehicles with right-side door locks that were not properly manufactured. The right-side doors can fail to open from outside the vehicle, increasing injury risk after a crash. Mercedes-Benz dealers will replace the door locks for free.
What should I do if my 2019 Mercedes-Benz Cla 250 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V219. If it is, contact a franchised Mercedes-Benz dealer to schedule the door-lock replacement. Reference recall number 19V219 or Mercedes-Benz recall number 2019030020 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz dealers will replace the affected door locks free of charge. The recall began May 3, 2019, so the dealer repair is available now.
What is the safety risk?
The safety risk is injury after a crash if the right-side doors cannot be opened from outside the vehicle. The recall does not include a do-not-drive instruction, but an included vehicle still needs the free door-lock replacement at a franchised Mercedes-Benz dealer.
What if I bought this Mercedes-Benz Cla 250 used?
The free repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific 2019 Mercedes-Benz Cla 250 is included, then call a franchised Mercedes-Benz dealer and reference recall 19V219.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V219000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 19V219 |
| NHTSA recall # (full) | 19V219000 |
Source documents
-
Download Misc. Document (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →