Recall 19V209 covers 43 2020 Mack Anthem and Pinnacle trucks with rear cab reflectors blocked by exhaust. Repair is free at any franchised Mack dealer.
Mack is recalling 43 2020 Anthem (An) and Pinnacle (Pi/Pn) trucks because exhaust components can block the conspicuity reflectors at the back of the cab. Blocked reflectors reduce the truck's visibility to other drivers and raise crash risk; the Mack dealer repair will be free once available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The conspicuity reflectors on these 2020 Mack Anthem and Pinnacle trucks are reflective markers at the back of the cab. Their job is simple: they help other drivers see the rear of the cab when headlights hit it in low light or bad weather. The reflectors are part of the truck's exterior lighting and visibility equipment.
On the affected trucks, the exhaust system blocks those rear cab reflectors. Mack traced the problem to an installation error, so the reflector itself is not the failed part. The problem is placement: a reflector that is covered by nearby exhaust hardware cannot return light the way the safety standard requires.
There is no warning sign before failure. This is not a wear issue that creates a dash light, noise, or change in how the truck drives. A walk-around behind the cab can show whether the reflector is blocked, but the recall is decided by the VIN and build configuration.
Who's affected?
Anthem (An) and the Pinnacle variants share the same exterior-lighting scope.
| 2020 Mack Anthem (An) | Exterior lighting |
|---|---|
| 2020 Mack Pinnacle (Pi/Pn) | Exterior lighting |
| 2020 Mack Pinnacle (Chu) | Exterior lighting |
| 2020 Mack Pinnacle (Cxu) | Exterior lighting |
| Units affected | 43 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Blocked rear cab reflectors reduce the truck's visibility to other drivers and increase the risk of a crash. Until additional reflectors are installed, use extra care around traffic and contact a Mack dealer for repair availability. Repair will be free at any franchised Mack dealer once available.
What should I do?
- Check your VIN to confirm your 2020 Mack Anthem (An) or Pinnacle is included in this recall.
- Contact a franchised Mack dealer to confirm timing for the free rear-cab reflector repair that keeps the exhaust system from blocking the truck's reflectors.
- Bring the recall notice if Mack mailed one, and reference recall number 19V209 and Mack recall SC0418 when you call.
- Use extra space and lighting caution around traffic until the added reflectors are installed.
What happens at the repair
Once the dealer repair is available, a Mack technician will install additional reflectors on the back of the cab so the exhaust system no longer blocks the required conspicuity reflectors. Parts and labor are covered under the recall. Mack has notified owners that this work is free. Mack lists a general reimbursement plan for this campaign. If you already paid for a related reflector repair before the recall notice, ask Mack customer service how to submit documentation for reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 18, 2019 | NHTSA published the recall |
|---|---|
| March 22, 2019 | Dealer notification began |
| March 22, 2019 | Dealer notification ended |
| April 10, 2019 | Owner notification mailed |
| May 17, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 17, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V209?
Recall 19V209 covers 43 2020 Mack Anthem (An) and Pinnacle trucks with rear cab conspicuity reflectors that are blocked by the exhaust system. The blocked reflectors reduce the truck's visibility to other drivers and increase crash risk. Mack dealers install additional rear cab reflectors for free.
What should I do if my 2020 Mack Anthem (An), Pinnacle (Pi/Pn), Pinnacle (Chu), or Pinnacle (Cxu) is on this recall?
Check your VIN to confirm your specific truck is included in recall 19V209. If it is, contact a franchised Mack dealer to schedule the rear cab reflector repair. Reference recall number 19V209 and Mack recall number SC0418 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mack's remedy says dealers install additional reflectors on the back of the cab free of charge. The repair applies at a franchised Mack dealer.
What is the safety risk?
The safety risk is reduced rear visibility to other drivers. On affected trucks, the exhaust system blocks the conspicuity reflectors at the back of the cab. That visibility loss increases crash risk, especially when another driver needs to see the truck from behind.
When did Mack notify owners about recall 19V209?
Mack began the recall on April 10, 2019. The remedy notice said Mack notified owners and directed dealers to install additional reflectors on the back of the cab for free. For current scheduling, call a franchised Mack dealer or Mack customer service at 1-800-866-1177.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V209000 |
|---|---|
| Mack customer service | 1-800-866-1177 |
| NHTSA recall # | 19V209 |
| NHTSA recall # (full) | 19V209000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →