Recall 19V178 affects 39 2019-2020 Entegra Reatta motorhomes for damaged tow hitches. Repair is free at any franchised Entegra dealer.
Entegra is recalling 39 2019-2020 Reatta motorhomes because the tow hitch was damaged during delivery, weakening the motorhome's ability to tow safely. A damaged hitch can let the towed vehicle separate from the motorhome and raise crash risk; Entegra dealers will complete the recall repair free of charge.
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What's wrong?
The trailer hitch on a 2019-2020 Entegra Reatta is the receiver assembly at the rear of the motorhome. It connects the motorhome to a towed vehicle and carries towing loads through the chassis. For safe towing, the receiver hitch has to stay straight, solid, and free of cracks.
On the recalled Reatta motorhomes, the hitch was damaged before the owner took delivery. During supplier delivery, a roller was inserted into the hitch to help unload the chassis from a truck. That delivery method cracked the receiver hitch on some chassis. A cracked hitch cannot carry towing loads as designed, which compromises the motorhome's ability to safely tow a vehicle.
There is no warning sign before failure. Do not rely on normal appearance alone if your 2019-2020 Reatta is included, because the recall is tied to specific production serial numbers and the hitch needs dealer inspection and repair.
Who's affected?
The 2019 and 2020 Reatta model years are tied to the trailer hitch component.
| 2019 Entegra Reatta | Trailer hitches |
|---|---|
| 2020 Entegra Reatta | Trailer hitches |
| Units affected | 39 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific motorhome.
What's the safety risk?
A damaged hitch can let the towed vehicle separate from the motorhome, increasing the risk of a crash. Until repaired, avoid towing another vehicle and schedule the dealer fix. Repair is free at any franchised Entegra dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Entegra Reatta is included in this recall.
- Contact a franchised Entegra dealer to schedule the free hitch replacement for the damaged towing hitch that compromises safe towing.
- Bring the recall notice, or reference recall number 19V178 when you call.
- Avoid towing another vehicle until the hitch replacement is complete.
What happens at the repair
At the dealer, an Entegra technician replaces the tow hitch covered by recall 19V178. The work addresses damage that occurred while the motorhome was being delivered and restores the hitch hardware used for towing. The replacement hitch, parts, and labor are free under the recall. Tell the service desk you are scheduling the Entegra Reatta hitch recall and reference Entegra recall number 9903429 if they ask.
Timeline
| March 6, 2019 | NHTSA published the recall |
|---|---|
| March 15, 2019 | Owner notification mailed |
| March 25, 2019 | Dealer notification began |
| March 25, 2019 | Dealer notification ended |
| March 25, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V178?
Recall 19V178 covers 39 2019-2020 Entegra Reatta motorhomes with tow hitches damaged during delivery. A damaged hitch can let the towed vehicle separate from the motorhome, increasing crash risk. Entegra dealers will replace the hitch for free.
What should I do if my 2019-2020 Entegra Reatta is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 19V178. If it is, contact a franchised Entegra dealer to schedule the hitch replacement. Reference recall number 19V178 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Entegra dealers will replace the affected hitch free of charge. The repair for recall 19V178 began March 15, 2019.
Is it safe to tow with my Reatta before the hitch is replaced?
Do not tow another vehicle with the motorhome until the hitch repair is complete. Recall 19V178 concerns hitch damage that compromises safe towing and can allow the towed vehicle to separate from the motorhome. Ask the Entegra dealer how to bring the motorhome in safely.
What if I bought my Entegra Reatta used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Reatta is included, then call an Entegra dealer and reference recall 19V178.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V178000 |
|---|---|
| Entegra customer service | 1-800-517-9137 |
| NHTSA recall # | 19V178 |
| NHTSA recall # (full) | 19V178000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →