Recall 19V177 affects 8 2019-2020 Jayco Embark motorhomes for hitch damage that can let a towed vehicle separate. Free repair at any franchised Jayco dealer.
Jayco is recalling 8 2019-2020 Embark motorhomes because a hitch damaged during delivery can compromise safe towing. A damaged hitch can let the towed vehicle separate from the motorhome and increase crash risk; the Jayco dealer repair is free.
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What's wrong?
The trailer hitch on 2019-2020 Jayco Embark motorhomes is the steel receiver at the rear of the coach. It holds the tow bar or hitch accessory and transfers towing load into the chassis. That connection has to stay straight and intact for the motorhome to safely tow another vehicle.
In recall 19V177, the problem traces to supplier delivery. A roller was inserted into the hitch to help unload the chassis from a trailer, and that process damaged the receiver hitch on affected motorhomes. The damage left cracks in the hitch, so the towing connection does not carry load the way it was designed to carry it. That compromises the motorhome's ability to safely tow a vehicle behind it.
There is no warning sign before failure. The motorhome can drive normally because the damaged part is the towing connection, not the engine, steering, or brakes.
Who's affected?
Covers the 2019 and 2020 Embark model years, with trailer hitches listed as the shared component.
| 2019 Jayco Embark | Trailer hitches |
|---|---|
| 2020 Jayco Embark | Trailer hitches |
| Units affected | 8 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
A damaged hitch can let the towed vehicle separate from the motorhome, increasing the risk of a crash. Until the hitch is replaced, avoid towing and schedule the recall repair soon. Repair is free at any franchised Jayco dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Jayco Embark is included in this recall.
- Contact a franchised Jayco dealer to schedule the free hitch replacement that fixes the damaged towing hitch.
- Bring the recall notice if Jayco mailed one. If not, reference recall number 19V177 when you call.
- Avoid towing another vehicle with the motorhome until the dealer replaces the hitch.
What happens at the repair
At the dealer, a Jayco technician replaces the hitch covered by recall 19V177. The hitch is the connection point used for towing behind the motorhome, so the service focuses on removing the damaged hitch and installing the replacement part. The recall repair is free, and parts and labor are covered. Jayco notified owners when the recall began, but a used 2019-2020 Embark owner should still have the VIN checked before scheduling service.
Timeline
| March 6, 2019 | NHTSA published the recall |
|---|---|
| March 15, 2019 | Owner notification mailed |
| March 25, 2019 | Dealer notification began |
| March 25, 2019 | Dealer notification ended |
| March 25, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| March 25, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V177?
Recall 19V177 covers 8 2019-2020 Jayco Embark motorhomes with trailer hitches damaged during delivery. The damaged hitch can compromise safe towing and allow the towed vehicle to separate from the motorhome. Jayco dealers will replace the hitch for free.
What should I do if my 2019-2020 Jayco Embark is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 19V177. If it is, contact a franchised Jayco dealer to schedule the hitch replacement. Reference recall 19V177 and Jayco recall number 9903429 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Jayco dealers will replace the hitch free of charge. Parts and labor are covered for included 2019-2020 Jayco Embark motorhomes.
What is the safety risk?
The safety risk is separation of the towed vehicle from the motorhome. If the damaged hitch does not hold the towed vehicle securely, the separated vehicle increases crash risk. If your VIN is included, have the hitch replaced before towing.
What if I bought my Jayco Embark used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. If you bought the motorhome used or never received Jayco's notice, check your VIN and ask a franchised Jayco dealer to confirm recall 19V177.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V177000 |
|---|---|
| Jayco customer service | 1-800-517-9137 |
| NHTSA recall # | 19V177 |
| NHTSA recall # (full) | 19V177000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →