Recall 19V160 covers 20 2014-2016 Supreme Classic American Trolley vehicles for a wheelchair lift cam defect. Repair is free at a franchised Supreme dealer.
Supreme is recalling 20 2014-2016 Classic American Trolley vehicles equipped with Ricon K-series or S-Series wheelchair lifts because the lift positioning input cam can fail while the lift is in use. If the platform stops above the vehicle floor, a wheelchair user can tip inward toward the vehicle when exiting; Supreme dealers will complete the free repair.
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What's wrong?
The wheelchair lift on the 2014-2016 Supreme Classic American Trolley is built to raise and lower a passenger between the ground and the vehicle floor. The positioning input cam is part of that lift control system; it helps tell the lift where the platform is so the platform stops level with the floor.
On affected trolleys with Ricon K-series or S-Series wheelchair lifts, the cam can fail while the lift is being used. If it fails, the platform does not stop where it should and travels higher than the vehicle's floor height. Ricon had not determined the cause of the cam break in the recall filing.
There is no warning sign before failure. An operator or passenger would learn about the problem only when the platform moves past floor level during lift operation, so the lift needs repair before normal service continues.
Who's affected?
Spans the 2014, 2015, and 2016 model years for the same adaptive equipment component.
| 2015 Supreme Classic American Trolley | Equipment adaptive/mobility |
|---|---|
| 2016 Supreme Classic American Trolley | Equipment adaptive/mobility |
| 2014 Supreme Classic American Trolley | Equipment adaptive/mobility |
| Units affected | 20 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
If the lift platform stops above the vehicle floor, a wheelchair user can tip inward toward the vehicle while exiting the lift, increasing the risk of injury. Stop using the lift if it does not align with the floor and arrange service before carrying passengers on it again. Repair is free at any franchised Supreme dealer.
What should I do?
- Check your VIN to confirm your 2014-2016 Supreme Classic American Trolley is included in this recall.
- Contact Supreme to schedule service with an authorized Ricon dealer for the free wheelchair-lift input-cam replacement.
- Reference recall number 19V160 when you call, and use 1-800-322-2884 for Ricon customer service questions.
- Bring the recall notice if Supreme mailed one.
- Avoid using the wheelchair lift until the repair is complete if the platform rises above the vehicle floor height.
What happens at the repair
At the dealer, a Supreme technician replaces the wheelchair lift positioning input cam on the Ricon K-series or S-Series lift. The replacement parts and labor are free under the recall, which began May 3, 2019. Supreme has a general reimbursement plan on file, so owners who already paid for a related lift repair should ask the service desk or Ricon customer service about submitting documented expenses. Ricon customer service is listed at 1-800-322-2884.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 1, 2019 | NHTSA published the recall |
|---|---|
| March 30, 2019 | Dealer notification began |
| March 30, 2019 | Dealer notification ended |
| April 15, 2019 | Interim owner notification (was planned for this date) |
| May 3, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V160?
Recall 19V160 covers 20 2014-2016 Supreme Classic American Trolley vehicles equipped with Ricon K-Series or S-Series wheelchair lifts. The lift positioning input cam can fail during use and let the platform travel above the vehicle floor. Ricon dealers will replace the cam for free.
What should I do if my 2014-2016 Supreme Classic American Trolley is on this recall?
Check your VIN to confirm your specific trolley is included in recall 19V160. If it is, contact Ricon customer service at 1-800-322-2884 or a Ricon dealer to schedule the lift positioning input cam replacement. Reference recall 19V160 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall repair at no cost. For recall 19V160, Ricon dealers will replace the wheelchair lift positioning input cam free of charge.
What is the safety risk?
The safety risk is a wheelchair user tipping inward toward the vehicle while exiting the lift. This can happen if the lift platform stops above the vehicle floor. The repair path is to have a Ricon dealer replace the lift positioning input cam for free.
When did the recall repair start?
The recall repair began on May 3, 2019. Because the remedy is available, included owners can contact Ricon customer service at 1-800-322-2884 or a Ricon dealer to arrange the free lift cam replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V160000 |
|---|---|
| Supreme customer service | 1-800-322-2884 |
| NHTSA recall # | 19V160 |
| NHTSA recall # (full) | 19V160000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →