Recall 19V140 covers 1 2016 Freightliner Sprinter 3500 vehicle with a Ricon lift input cam defect. Ricon dealer repair is free.
Freightliner is recalling 1 2016 Sprinter 3500 vehicle equipped with a Ricon Titanium wheelchair lift because the lift positioning input cam can fail while the lift is in use. If the platform stops above the floor, a wheelchair user can tip inward while exiting the lift, increasing injury risk; Freightliner dealers will complete the recall repair free of charge.
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What's wrong?
The wheelchair lift on this 2016 Freightliner Sprinter 3500 is the platform system that raises a wheelchair user from the ground to the vehicle floor. A positioning input cam is part of that lift control system. Its job is to tell the lift where the platform is, so the cutoff switch stops upward travel at the correct floor height.
On the affected lift, the positioning input cam can fail while the lift is in use. If the operator keeps pressing the up button while someone is on the platform, the cutoff switch is disabled and the platform can travel higher than the vehicle floor. When the platform stops above the floor, the wheelchair user can tip inward toward the vehicle while exiting the lift. That creates an injury risk during loading or unloading.
There is no warning sign before failure. The problem shows up during lift operation, when the platform does not stop level with the vehicle floor.
Who's affected?
| 2016 Freightliner Sprinter 3500 | Equipment adaptive/mobility |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2016 Freightliner Sprinter 3500 van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the lift platform stops above the vehicle floor, a wheelchair user can tip inward toward the vehicle while exiting the lift. This raises the risk of injury. Until repaired, have an attendant help with lift exits and schedule service soon. Repair is free at any franchised Freightliner dealer.
What should I do?
- Check your VIN to confirm your 2016 Freightliner Sprinter 3500 is included in this recall.
- Contact a franchised Freightliner dealer to schedule the free Ricon wheelchair-lift input-cam replacement that keeps the platform from rising above the vehicle floor.
- Bring the recall notice if you have it. If not, reference recall number 19V140 when you call.
- Avoid using the wheelchair lift until the repair is complete if the platform does not stop level with the vehicle floor.
What happens at the repair
At the dealer, a Freightliner technician replaces the Ricon wheelchair lift positioning input cam on the wheelchair lift. That cam controls lift position while the platform is moving. The recall repair is free, including parts and labor. The affected owner was notified, and the recall began February 27, 2019. When scheduling service, identify recall 19V140 and say the repair is for the Ricon Titanium Wheelchair Lift cam replacement on a 2016 Freightliner Sprinter 3500.
Timeline
| February 27, 2019 | NHTSA published the recall |
|---|---|
| February 27, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V140?
Recall 19V140 covers 1 2016 Freightliner Sprinter 3500 vehicle modified with a Ricon Titanium Wheelchair Lift. The lift positioning input cam can fail during use, letting the platform travel above the vehicle floor. A Ricon dealer will replace the cam for free.
What should I do if my 2016 Freightliner Sprinter 3500 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V140. If it is, contact a franchised Freightliner dealer or Ricon customer service to arrange the lift positioning input cam replacement. Reference recall 19V140 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the defect repair at no cost, and the recall remedy says a Ricon dealer will replace the wheelchair lift positioning input cam free of charge. Parts and labor are covered for the affected 2016 Freightliner Sprinter 3500.
What is the safety risk?
The risk is injury to the wheelchair user while exiting the lift. If the platform stops above the vehicle floor, the wheelchair user can tip inward toward the vehicle. The free repair replaces the lift positioning input cam that controls platform travel.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V140000 |
|---|---|
| Freightliner customer service | 1-800-322-2884 |
| NHTSA recall # | 19V140 |
| NHTSA recall # (full) | 19V140000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →