Recall 19V137 affects 43 2020 Freightliner Cascadia trucks because the instrument cluster shows neutral after shifting. Repair is free at any franchised Freightliner dealer.
Freightliner is recalling 43 2020 Cascadia trucks because the ICU3S instrument cluster keeps showing Neutral after the DT12 transmission has shifted out of Neutral. That wrong gear display can make the operator think the truck is still in neutral while it moves unexpectedly, increasing the risk of a crash; Freightliner dealers will complete the repair free of charge.
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What's wrong?
The instrument cluster in a 2020 Freightliner Cascadia is the display panel the driver uses to confirm basic truck information, including the selected transmission position. On trucks with the ICU3S instrument cluster and DT12 automated manual transmission, that gear display is supposed to match what the transmission is doing.
On affected Cascadias, the instrument cluster and powertrain controller do not communicate the gear signal correctly. When the transmission is shifted out of Neutral, the truck has left Neutral, but the cluster keeps showing "N". That leaves the driver looking at a gear position display that does not match the actual transmission state.
There is no warning sign before failure. The issue shows up as the gear display itself: after shifting out of Neutral, the instrument cluster still reads "N". That incorrect display is the defect to describe when speaking with a Freightliner dealer.
Who's affected?
The scope ties two dashboard indications together: the instrument panel and the automatic-transmission gear-position display.
| 2020 Freightliner Cascadia | instrument panel |
|---|---|
| 2020 Freightliner Cascadia | automatic transmission |
| Units affected | 43 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
An incorrect gear display can make the driver believe the truck is in neutral when another gear is selected. The truck can move unexpectedly, increasing crash risk. Until the powertrain controller is reprogrammed, confirm the truck is secured before shifting or leaving the driver's seat. Repair is free at any franchised Freightliner dealer.
What should I do?
- Check your VIN to confirm your 2020 Freightliner Cascadia is included in this recall.
- Contact a franchised Freightliner dealer to schedule the free powertrain-controller reprogramming that corrects the instrument-cluster gear display.
- Bring the recall notice if Freightliner mailed one. If not, reference recall number 19V137 and Freightliner recall FL-808 when you call.
- Confirm the actual gear before releasing the brake or leaving the driver's seat until the repair is complete.
- Call Freightliner customer service at 1-800-745-8000 with questions about the repair.
What happens at the repair
At the dealer, a Freightliner technician reprograms the powertrain controller so the instrument cluster shows the correct gear selection after the DT12 transmission shifts out of Neutral. The work is done at an authorized service facility, and the service visit is free under recall 19V137. After the update, the gear display is set to match the transmission position instead of staying on Neutral.
Timeline
| February 27, 2019 | NHTSA published the recall |
|---|---|
| April 27, 2019 | Dealer notification began |
| April 27, 2019 | Dealer notification ended |
| April 27, 2019 | Interim owner notification (was planned for this date) |
| August 7, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V137?
Recall 19V137 covers 43 2020 Freightliner Cascadia trucks with an instrument-cluster defect. After the DT12 transmission is shifted out of Neutral, the display can still show "N," which can lead the operator to think the truck is in neutral. Freightliner dealers will reprogram the powertrain controller for free.
What should I do if my 2020 Freightliner Cascadia is on this recall?
Check your VIN to confirm your specific truck is included in recall 19V137. If it is, contact a franchised Freightliner dealer to schedule the powertrain controller reprogramming. Reference recall number 19V137 or Freightliner's FL-808 number when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Freightliner dealers will reprogram the powertrain controller free of charge. Parts and labor are covered for trucks included in recall 19V137.
What is the safety risk?
The safety risk is unexpected truck movement. If the display still shows Neutral after the transmission has shifted into gear, the operator can falsely assume the truck is not ready to move. That increases crash risk. The dealer repair corrects the gear-selection display.
What if I bought my Freightliner Cascadia used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your specific 2020 Freightliner Cascadia is included, then contact a franchised Freightliner dealer and reference recall 19V137.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V137000 |
|---|---|
| Freightliner customer service | 1-800-745-8000 |
| NHTSA recall # | 19V137 |
| NHTSA recall # (full) | 19V137000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →