Recall 19V125 covers 3 2008, 2013, 2014 Ford E-250 vehicles with Ricon wheelchair lift cam failure. Repair is free at any franchised Ford dealer.
Recall 19V125 covers 3 Ford E-250 vehicles from 2008, 2013, and 2014 that were modified with Ricon wheelchair lifts. The lift positioning input cam can fail while the lift is in use, letting the platform travel above the vehicle floor and increasing injury risk when the user exits; Ford dealers will complete the recall repair free of charge.
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What's wrong?
The wheelchair lift on the 2008, 2013, 2014 Ford E-250 is the powered platform that raises a wheelchair user between the ground and the van floor. The positioning input cam is part of the lift's position-sensing hardware. It helps the lift know where the platform is so the system stops at the correct height.
On affected E-250 vans, that input cam is faulty. While the lift is in use, the cam can fail and let the platform travel higher than the vehicle floor. That creates a height mismatch at the doorway instead of a level transfer surface. The recall repair replaces the defective cam and related spacer, washer, screw, and position-input parts.
There is no warning sign before failure. Ricon disclosed no owner-notice symptom, so do not rely on sound, lift movement, or a warning light to identify the defect before the lift is used.
Who's affected?
The scope is split across nonconsecutive E-250 model years: 2008, 2013, and 2014, all tied to adaptive or mobility equipment.
| 2008 Ford E-250 | Equipment adaptive/mobility |
|---|---|
| 2013 Ford E-250 | Equipment adaptive/mobility |
| 2014 Ford E-250 | Equipment adaptive/mobility |
| Units affected | 3 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the lift platform stops above the vehicle floor, a wheelchair user can tip inward toward the vehicle while exiting the lift, increasing injury risk. No warning sign is disclosed, so schedule the recall repair soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2008, 2013, 2014 Ford E-250 is included in this recall.
- Contact a franchised Ford dealer to schedule the free lift positioning input cam replacement that keeps the wheelchair lift platform from rising above the vehicle floor.
- Bring the recall notice if you have it. If not, reference recall number 19V125 when you call.
- Avoid using the wheelchair lift until the repair is complete if the platform stops above the vehicle floor.
- Call Ricon customer service at 1-800-322-2884 with lift questions before the appointment.
What happens at the repair
At the dealer, a Ford technician replaces the wheelchair lift positioning input cam. The cam helps control lift position while the platform is in use; replacing it addresses the defect that lets the platform rise above the vehicle floor height. The recall repair is free, including parts and labor. Ask the service desk to confirm that the Ricon lift on your E-250 is covered before the work begins.
Timeline
| February 25, 2019 | Dealer notification began |
|---|---|
| February 25, 2019 | Dealer notification ended |
| February 26, 2019 | NHTSA published the recall |
| February 28, 2019 | Interim owner notification (was planned for this date) |
| March 18, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V125?
Recall 19V125 covers 3 2008, 2013, and 2014 Ford E-250 vehicles modified with Ricon wheelchair lifts. The lift positioning input cam can fail during use, allowing the platform to rise above the vehicle floor height. Ricon dealers will replace the cam for free.
What should I do if my 2008, 2013, 2014 Ford E-250 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V125. If it is, arrange the free lift positioning input cam replacement with a Ricon dealer or contact Ricon customer service at 1-800-322-2884. Reference recall number 19V125 when you call.
Is the recall repair free?
Yes. Federal recall law requires the recall repair to be completed at no cost. For recall 19V125, Ricon dealers will replace the wheelchair lift positioning input cam free of charge.
What is the safety risk?
The risk is injury to the wheelchair user while exiting the lift. If the platform stops above the vehicle floor, the wheelchair user can tip inward toward the vehicle. The free repair replaces the lift positioning input cam that causes the platform-height problem.
What if I bought this Ford E-250 used?
The free repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Ford E-250 is included, then reference recall number 19V125 when you contact the dealer or Ricon customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V125000 |
|---|---|
| Ford customer service | 1-800-322-2884 |
| NHTSA recall # | 19V125 |
| NHTSA recall # (full) | 19V125000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →