Recall 19V116 affects 2 2014 Winnebago Metro Link vehicles for a wheelchair-lift cam defect. Ricon dealers replace the cam for free.
Winnebago is recalling 2 2014 Metro Link vehicles under recall 19V116 because the Ricon wheelchair lift positioning input cam can fail while the lift is in use and let the platform rise above the vehicle floor. That can tip a wheelchair user inward toward the vehicle during exit and increase injury risk; Winnebago dealers will complete the repair free of charge.
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What's wrong?
The wheelchair lift on the 2014 Winnebago Metro Link is the platform system that raises and lowers a wheelchair between the ground and the vehicle floor. On the affected vehicles, the lift is a Ricon S-Series or K-Series Titanium unit. A positioning input cam is part of that lift's control system, and it helps the lift identify where the platform is during travel so it stops at the correct height.
In recall 19V116, that positioning input cam can fail while the lift is being used. If it fails, the platform can keep moving above the vehicle's floor height instead of stopping level with the floor. Winnebago reported that the exact cause of the cam break had not been determined, and that the affected lifts were installed in two Metro Link vehicles.
There is no warning sign before failure. The lift can appear to operate normally until the cam fails during use.
Who's affected?
| 2014 Winnebago Metro Link | Equipment adaptive/mobility |
|---|---|
| Units affected | 2 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inward toward the vehicle while exiting, increasing injury risk. There is no warning sign before this positioning failure. Schedule the repair soon and use extra care with the lift until it is completed. Repair is free at any franchised Winnebago dealer.
What should I do?
- Check your VIN to confirm your 2014 Winnebago Metro Link is included in this recall.
- Contact a franchised Winnebago dealer to schedule the free Ricon lift positioning input cam replacement that keeps the wheelchair lift platform level with the vehicle floor.
- Reference recall number 19V116 when you call, and bring the recall notice if Winnebago mailed one.
- Avoid using the wheelchair lift until the repair is complete if the platform stops above the vehicle floor or does not line up with the floor.
What happens at the repair
At the dealer, a Winnebago technician replaces the wheelchair lift positioning input cam, the part that controls the lift platform's travel position. The replacement is free under the recall. If you already paid out of pocket for a lift cam or related platform lift repair before the recall work, Winnebago's general reimbursement plan covers documented expenses. Bring the repair invoice and proof of payment to the service desk, or contact Ricon customer service for claim instructions tied to recall 19V116.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 21, 2019 | NHTSA published the recall |
|---|---|
| February 26, 2019 | Owner notification mailed |
| February 28, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V116?
Recall 19V116 covers 2 2014 Winnebago Metro Link vehicles with Ricon S-Series and K-Series Titanium wheelchair lifts. The lift positioning input cam can fail while the lift is in use, letting the platform travel above the vehicle floor. Ricon dealers will replace the cam for free.
What should I do if my 2014 Winnebago Metro Link is on this recall?
Check your VIN to confirm your specific Metro Link is included in recall 19V116. If it is, contact a Winnebago service location or Ricon customer service at 1-800-322-2884 to arrange the lift input cam replacement. Reference Winnebago recall number 157 when you call.
Is the recall repair free?
Yes. Winnebago's recall remedy says Ricon dealers will replace the lift positioning input cam free of charge. Federal recall law requires the manufacturer to provide the recall repair at no cost for an included vehicle.
What is the safety risk?
The risk is injury to a wheelchair user while exiting the lift. If the platform stops above the vehicle floor, the wheelchair user can tip inward toward the vehicle. Until the repair is complete, use the lift with extra care and confirm the platform is level before exiting.
When did the recall repair become available?
The recall repair began on February 26, 2019. That means the cam replacement is available now for included 2014 Winnebago Metro Link vehicles. Call a Winnebago service location or Ricon customer service at 1-800-322-2884 and reference recall 19V116.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V116000 |
|---|---|
| Winnebago customer service | 1-800-322-2884 |
| NHTSA recall # | 19V116 |
| NHTSA recall # (full) | 19V116000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →