Recall 19V108 affects 128 2019 Crossroads Redwood recreational trailers for loose fifth-wheel pin box bolts. Repair is free at any franchised Crossroads dealer.
Crossroads is recalling 128 2019 Redwood recreational trailers equipped with MORryde Rubber Pin Boxes because the pin box mounting bolts need inspection for insufficient tightening. If the bolts loosen, the trailer can separate from the tow vehicle, increasing crash risk, and Crossroads dealers will complete the free repair.
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What's wrong?
The pin box on a 2019 Crossroads Redwood is the front hitch structure that connects the fifth-wheel trailer to the tow vehicle. It bolts to mounting plates on the trailer frame and locks into the hitch in the truck bed. That connection carries towing load and lets the trailer pivot during turns.
In NHTSA campaign 19V108, the MORryde pin box bolts were not tightened to the required torque when installed. Without enough clamping force, the pin box and mounting plates do not stay held together as designed. Road vibration and towing forces can let the joint move, which increases the chance that the trailer separates from the tow vehicle.
Owners have one visible warning sign to look for: gaps between the mounting plates and the pin box. If you see a gap there, the hitch connection is not sitting tight against its mounts.
Who's affected?
| 2019 Crossroads Redwood | Fifth wheel assembly |
|---|---|
| Units affected | 128 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2019 Crossroads Redwood trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If the trailer separates from the tow vehicle, crash risk increases. Gaps between the mounting plates and the pin box are the warning sign to look for. If you see gaps, stop towing and call the dealer before moving the trailer again. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2019 Crossroads Redwood is included in this recall.
- Contact a franchised Crossroads dealer to schedule the free pin-box bolt tightening that secures the trailer connection.
- Bring the recall notice if Crossroads mailed one. If not, reference recall number 19V108 when you call.
- Avoid towing the trailer until the pin-box mounting bolts are properly tightened.
What happens at the repair
At the dealer, a Crossroads technician properly tightens the mounting bolts for the MORryde Rubber Pin Box. That is the connection point between the trailer and tow vehicle, so the repair focuses on securing the pin box hardware to the specified tightness. Parts and labor are covered under the recall. If you already paid for this same pin box bolt repair before the recall work, ask customer service or the service desk how to submit documentation under the general reimbursement plan on file.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 19, 2019 | NHTSA published the recall |
|---|---|
| February 28, 2019 | Owner notification mailed |
| April 14, 2019 | Dealer notification began |
| April 14, 2019 | Dealer notification ended |
| April 14, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V108?
Recall 19V108 covers 128 2019 Crossroads Redwood recreational trailers equipped with MORryde Rubber Pin Boxes. The pin box mounting bolts were not tightened enough, which can let the trailer separate from the tow vehicle and increase crash risk. Crossroads dealers will tighten the bolts for free.
What should I do if my 2019 Crossroads Redwood is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V108. If it is, contact a franchised Crossroads dealer to schedule the pin box bolt tightening. Reference recall 19V108 or Crossroads recall 19-346 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to perform the recall repair at no cost. For recall 19V108, a franchised Crossroads dealer will properly tighten the pin box mounting bolts free of charge.
What is the safety risk?
The safety risk is trailer separation while towing. If the pin box mounting bolts are loose, the Redwood trailer can separate from the tow vehicle, increasing crash risk. Confirm your VIN, then have the dealer tighten the mounting bolts before towing again.
When did the repair start?
The repair began on February 28, 2019. Crossroads notified owners, and dealers have been able to tighten the pin box mounting bolts since then. If you did not receive a letter, check your VIN and call Crossroads customer service at 1-866-425-4369.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V108000 |
|---|---|
| Crossroads customer service | 1-866-425-4369 |
| NHTSA recall # | 19V108 |
| NHTSA recall # (full) | 19V108000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →