Recall 19V104 affects 5,855 2018-2019 Utilimaster Truck Body and Velocity vehicles for reversed backup-camera images. Repair is free at any franchised Utilimaster dealer.
Utilimaster is recalling 5,855 2018-2019 Truck Body and Velocity vehicles because the ASA Electronics backup-camera monitor can revert to factory settings and show the image reversed. A reversed image can lead a driver to turn the wrong way while backing, increasing crash risk; Utilimaster dealers will complete the repair free of charge.
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What's wrong?
The backup camera monitor in the 2018-2019 Utilimaster Truck Body and Velocity vehicles displays the image from the rear camera when the vehicle is backing up. Its job is to show the area behind the vehicle in the correct orientation, so the driver can judge what is behind and to each side.
On affected vehicles, the ASA Electronics VOM74MMx monitor has its factory default setting set to mirror mode. During a voltage drop at a precise point in startup, the monitor can be interrupted and reset from the chosen settings back to that default. When that happens, the rear camera image is reversed from the view the driver expects.
There is no warning sign before failure. The owner notices the problem only when the monitor shows a reversed camera image, so the screen needs to be checked when the vehicle is put in reverse.
Who's affected?
Covers Truck Body and Velocity builds from the 2018 and 2019 model years, all with rearview mirror visibility equipment.
| 2019 Utilimaster Truck Body | visibility component |
|---|---|
| 2019 Utilimaster Velocity | visibility component |
| 2018 Utilimaster Velocity | visibility component |
| 2018 Utilimaster Truck Body | visibility component |
| Units affected | 5,855 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A reversed monitor image can make the driver turn the wrong direction, increasing crash risk. The image can reverse without warning. If the display looks wrong, stop backing, check surroundings, and schedule the recall repair soon. Repair is free at any franchised Utilimaster dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Utilimaster Truck Body or Velocity is included in this recall.
- Contact a franchised Utilimaster dealer to schedule the free repair.
- Schedule the relay harness with capacitor installation that fixes the backup-camera monitor image reversal.
- Bring the recall notice if Spartan has mailed one. If not, reference recall number 19V104 when you call.
- Use extra care when backing up until the repair is complete; confirm the rear camera image matches the direction behind the vehicle.
What happens at the repair
At the dealer, a Utilimaster technician installs a relay harness with a capacitor for the ASA Electronics backup camera monitor. That repair addresses the monitor reverting to factory default settings, which can reverse the camera image. Parts and labor are covered, and the recall repair is available now. Utilimaster has a general reimbursement plan on file for owners who already paid for this repair. Ask Utilimaster customer service or the dealer what documentation the plan requires.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 18, 2019 | NHTSA published the recall |
|---|---|
| March 1, 2019 | Dealer notification ended |
| March 1, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| March 1, 2019 | Interim owner notification (was planned for this date) |
| March 29, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V104?
Recall 19V104 covers 5,855 2018-2019 Utilimaster Truck Body and Velocity vehicles with ASA Electronics backup-camera monitors that can show the rear image reversed. That reversed image can lead the driver to turn the wrong direction, increasing crash risk. Dealers will install a relay harness with a capacitor for free.
What should I do if my 2018-2019 Utilimaster Truck Body or Velocity is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V104. If it is, contact a franchised Utilimaster dealer to schedule the relay-harness repair. Reference recall number 19V104 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the remedy for recall 19V104 is a free dealer-installed relay harness with a capacitor. Parts and labor are covered at a franchised Utilimaster dealer.
What is the safety risk?
The safety risk is a reversed backup-camera image. If the monitor shows the rear view backward, the driver can steer or turn in the wrong direction while backing, increasing crash risk under recall 19V104. Confirm the VIN, then schedule the free dealer repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V104000 |
|---|---|
| Utilimaster customer service | 1-800-543-5008 |
| NHTSA recall # | 19V104 |
| NHTSA recall # (full) | 19V104000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →