Recall 19V102 affects 73 2012-2018 Goshen Gcii, Impulse, and Pacer shuttle buses for lift-cam failure. Repair will be free once available.
Goshen recall 19V102 covers 73 2012-2018 Gcii, Impulse, and Pacer shuttle buses with Ricon S-Series and K-Series wheelchair lifts. A failed positioning input cam can let the lift platform travel above the vehicle floor, where a wheelchair user can tip inward toward the bus; the dealer repair will be free once the remedy is available.
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What's wrong?
The Ricon S-Series and K-Series wheelchair lift on 2012-2018 Goshen Gcii, Impulse, and Pacer shuttle buses is the powered platform that raises a wheelchair user from the ground to the bus floor. A positioning input cam helps tell the lift where the platform is during travel, so the system stops at the correct floor height.
On the affected lifts, the positioning input cam can fail while the lift is in use. When that happens, the platform can travel higher than the vehicle's floor instead of stopping level with it. That creates a height mismatch at the doorway and means the lift system does not meet the platform lift safety standard.
There is no warning sign before failure. The problem can happen during lift operation, so owners and fleet operators should treat any affected Ricon lift as needing the recall repair before relying on it for passenger loading.
Who's affected?
Spans Gcii, Impulse, and Pacer buses across the 2012-2018 model years, all tied to adaptive or mobility equipment.
| 2016 Goshen Gcii | Equipment adaptive/mobility |
|---|---|
| 2012 Goshen Impulse | Equipment adaptive/mobility |
| 2015 Goshen Impulse | Equipment adaptive/mobility |
| 2016 Goshen Impulse | Equipment adaptive/mobility |
| 2018 Goshen Impulse | Equipment adaptive/mobility |
| 2014 Goshen Gcii | Equipment adaptive/mobility |
| 2015 Goshen Pacer | Equipment adaptive/mobility |
| 2012 Goshen Pacer | Equipment adaptive/mobility |
| 2013 Goshen Impulse | Equipment adaptive/mobility |
| 2014 Goshen Pacer | Equipment adaptive/mobility |
| 2016 Goshen Pacer | Equipment adaptive/mobility |
| 2018 Goshen Pacer | Equipment adaptive/mobility |
| 2018 Goshen Gcii | Equipment adaptive/mobility |
| 2017 Goshen Gcii | Equipment adaptive/mobility |
| 2015 Goshen Gcii | Equipment adaptive/mobility |
| 2013 Goshen Gcii | Equipment adaptive/mobility |
| 2012 Goshen Gcii | Equipment adaptive/mobility |
| 2017 Goshen Impulse | Equipment adaptive/mobility |
| 2013 Goshen Pacer | Equipment adaptive/mobility |
| 2014 Goshen Impulse | Equipment adaptive/mobility |
| 2017 Goshen Pacer | Equipment adaptive/mobility |
| Units affected | 73 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inward toward the vehicle while exiting, increasing the risk of injury. Use extra care when loading or unloading until the lift is repaired, and keep the area clear during operation. Repair will be free at any franchised Goshen dealer once available.
What should I do?
- Check your VIN to confirm your 2012-2018 Goshen Gcii, Impulse, or Pacer is included in this recall.
- Watch for the March 29, 2019 owner notice if you have not received it, then use it when calling about the repair.
- Contact a franchised Goshen dealer to schedule the free wheelchair-lift cam replacement that keeps the platform from stopping above the vehicle floor.
- Reference recall number 19V102 when you call, and ask whether the repair is being handled through a Ricon lift dealer.
- Avoid using the wheelchair lift for passengers until the positioning input cam repair is complete.
What happens at the repair
The final dealer repair is not listed as available yet. Once it opens, the known repair path is for the dealer to replace the wheelchair lift positioning input cam, free under the recall. That cam controls lift position while the platform is moving, so the repair focuses on the lift hardware rather than a software update. A general reimbursement plan is on file for this campaign. If you already paid for a related lift repair before the recall notice, contact Ricon customer service at 1-800-322-2884 and ask what documentation they need for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 15, 2019 | NHTSA published the recall |
|---|---|
| March 22, 2019 | Dealer notification began |
| March 22, 2019 | Dealer notification ended |
| March 22, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| March 22, 2019 | Interim owner notification (was planned for this date) |
| March 29, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V102?
Recall 19V102 covers 73 2012-2018 Goshen Gcii, Impulse, and Pacer shuttle buses with Ricon wheelchair lifts. The lift positioning input cam can fail, letting the platform rise above the vehicle floor. Ricon dealers replace the cam for free.
What should I do if my 2012-2018 Goshen Gcii, Impulse, or Pacer is on this recall?
Check your VIN to confirm your specific shuttle bus is included in recall 19V102. If it is, contact a Goshen dealer or Ricon customer service at 1-800-322-2884 to arrange the lift positioning input cam replacement. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the remedy states that Ricon dealers replace the lift positioning input cam free of charge.
What is the safety risk?
The risk is injury to a wheelchair user exiting the lift. If the platform stops above the vehicle floor, the user can tip inward toward the vehicle. Keep riders clear of the affected lift until the repair is complete.
What if I bought my Goshen shuttle bus used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your Gcii, Impulse, or Pacer is included, then reference recall 19V102 when you contact the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V102000 |
|---|---|
| Goshen customer service | 1-800-322-2884 |
| NHTSA recall # | 19V102 |
| NHTSA recall # (full) | 19V102000 |
Source documents
-
Download Owner Notice (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →