Recall 19V100 affects 172 2018-2019 New Flyer transit buses for rooftop emergency hatch glass that can shatter. Free repair at any franchised New Flyer dealer.
New Flyer is recalling 172 2018-2019 XN40, XDE60, XD40, and XE60 transit buses because the tempered glass panel in the rooftop emergency escape hatch can shatter in extreme cold. Falling glass can injure passengers, and New Flyer dealers will replace the hatch glass free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The rooftop emergency escape hatch on affected 2018-2019 New Flyer XN40, XDE60, XD40, and XE60 buses includes an AS-3 tempered glass panel. The hatch is meant to stay sealed during normal service and provide an emergency roof exit when needed. The glass panel has to stay intact through outdoor storage, cold weather, and normal bus operation.
On these buses, the glass panel can shatter after extended exposure to extreme cold. The filing traces the failure to unfinished edges on the glazing material, where micro-fractures formed and spread in cold temperatures, including -60 degrees F during production. The replacement glass is thicker and uses machine-finished edging, which is designed to remove the edge condition tied to the cracking.
There is no warning sign before failure. The source record reports no failures on consumer vehicles, but operators should treat broken or cracked roof-hatch glass as a defect that needs dealer repair.
Who's affected?
Covers four New Flyer bus models across the 2018 and 2019 model years, all tied to the same visibility component.
| 2018 New Flyer XN40 | visibility component |
|---|---|
| 2018 New Flyer XDE60 | visibility component |
| 2018 New Flyer XD40 | visibility component |
| 2019 New Flyer XN40 | visibility component |
| 2019 New Flyer XE60 | visibility component |
| Units affected | 172 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If the roof hatch glass shatters, glass particles can fall onto passengers and increase the risk of injury. There is no warning sign before failure, so schedule the recall repair soon and keep the bus out of passenger service if the hatch glass breaks. Repair is free at any franchised New Flyer dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 New Flyer XN40, XDE60, XD40, or XE60 bus is included in this recall.
- Contact a franchised New Flyer dealer to schedule the free rooftop emergency hatch glass replacement.
- Bring the owner notice if New Flyer mailed one, or reference recall number 19V100 when you call.
- Keep passengers clear of any roof hatch with cracked or shattered glass until the panel is replaced.
- Call New Flyer customer service at 1-204-224-6706 with questions about the repair.
What happens at the repair
At the dealer, a New Flyer technician replaces the AS-3 tempered glass panel in the rooftop emergency escape hatch with a compliant replacement panel. The panel replacement and labor are free under recall 19V100. New Flyer has a general reimbursement plan on file for owners who paid for this repair before the notice. Keep documentation for any related hatch glass repair and contact New Flyer customer service at 1-204-224-6706 to ask how to submit it under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 15, 2019 | NHTSA published the recall |
|---|---|
| February 28, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 28, 2019 | Interim owner notification (was planned for this date) |
| March 6, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V100?
Recall 19V100 covers 172 2018-2019 New Flyer XN40, XDE60, XD40, and XE60 transit buses with AS-3 tempered glass in the rooftop emergency escape hatch. In extreme cold, the glass can shatter. New Flyer dealers will replace the panel for free.
What should I do if my 2018-2019 New Flyer XN40, XDE60, XD40, or XE60 is on this recall?
Check your VIN to confirm your specific bus is included in recall 19V100. If it is, contact a New Flyer dealer or New Flyer customer service at 1-204-224-6706 to schedule the rooftop hatch glass replacement. Reference recall number 19V100 and New Flyer recall R19-002 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. New Flyer will replace the AS-3 tempered glass panel in the rooftop emergency escape hatch free of charge through its dealer network.
What is the safety risk in recall 19V100?
The safety risk is falling glass inside the bus. If the rooftop emergency escape hatch glass shatters in extreme cold, glass particles can fall onto passengers and increase the risk of injury. The free repair replaces the affected tempered glass panel.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V100000 |
|---|---|
| New Flyer customer service | 1-204-224-6706 |
| NHTSA recall # | 19V100 |
| NHTSA recall # (full) | 19V100000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →