Recall 19V064 affects 264 2019 Chevrolet Low Cab Forward and N-Series trucks for odometers labeled kilometers. Repair is free at any franchised Chevrolet dealer.
Chevrolet is recalling 264 2019 Low Cab Forward 4500, Low Cab Forward 5500, Nrr, Npr Hd, Npr Xd, and Nqr vehicles because the odometer records miles but labels the reading as kilometers on the LCD display. That incorrect display can delay critical safety maintenance, impair safe operation, and increase crash risk; Chevrolet dealers will correct the display free of charge.
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What's wrong?
The instrument cluster in these 2019 Chevrolet trucks is the display panel in front of the driver. It shows speed, warning lights, and the odometer, which records total distance traveled. On the affected Low Cab Forward 4500, Low Cab Forward 5500, Nrr, Npr Hd, Npr Xd, and Nqr trucks, the odometer is supposed to show that distance in miles.
The distance count itself is accurate, but the LCD label beside it is wrong. The cluster shows the distance as kilometers instead of miles, so the truck records the right amount of travel while displaying the wrong unit. Chevrolet corrects this by replacing the meter cluster assembly with one that labels the odometer reading in miles.
There is no warning sign before failure. What you notice is the display itself: the odometer unit reads kilometers even though the truck is measuring distance in miles.
Who's affected?
Covers Low Cab Forward and N-series truck configurations from the 2019 model year, all tied to the instrument panel.
| 2019 Chevrolet Low Cab Forward 4500 | instrument panel |
|---|---|
| 2019 Isuzu Nrr | instrument panel |
| 2019 Chevrolet Low Cab Forward 5500 | instrument panel |
| 2019 Isuzu Npr Hd | instrument panel |
| 2019 Isuzu Npr Xd | instrument panel |
| 2019 Isuzu Nqr | instrument panel |
| Units affected | 264 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
An incorrect odometer reading can delay critical safety maintenance, which can impair safe operation and increase crash risk. Check the odometer display unit. If it shows kilometers instead of miles, schedule the dealer inspection and meter cluster replacement soon. Repair is free at any franchised Chevrolet dealer.
What should I do?
- Check your VIN to confirm your 2019 Chevrolet Low Cab Forward 4500, Nrr, Low Cab Forward 5500, Npr Hd, Npr Xd, or Nqr is included in this recall.
- Contact a franchised Chevrolet dealer to schedule the free odometer LCD inspection.
- Ask the dealer to replace the meter cluster if the odometer display shows kilometers instead of miles.
- Bring the recall notice if Chevrolet has mailed one. If not, reference recall number 19V064 when you call.
- Keep maintenance records current until the inspection or repair is complete, since the display error can delay safety-related service.
What happens at the repair
At the dealer, a Chevrolet technician checks the odometer LCD. If the display already labels distance as "mi" for miles, the recall work is complete after Chevrolet is informed. If the display labels distance as "km" for kilometers, the technician replaces the meter cluster with one that shows miles, then reprograms the new odometer to match the mileage shown on the original odometer. The recall repair is free. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| February 6, 2019 | Dealer notification began |
|---|---|
| February 6, 2019 | Dealer notification ended |
| February 8, 2019 | NHTSA published the recall |
| March 13, 2019 | Owner notification mailed |
| March 29, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V064?
Recall 19V064 covers 264 2019 Chevrolet Low Cab Forward 4500, Nrr, Low Cab Forward 5500, Npr Hd, Npr Xd, and Nqr vehicles with an odometer display error. The odometer measures miles, but the LCD display labels the distance as kilometers. Chevrolet dealers inspect the display and replace the meter cluster when needed.
What should I do if my 2019 Chevrolet Low Cab Forward 4500, Nrr, Low Cab Forward 5500, Npr Hd, Npr Xd, or Nqr is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V064. If it is, contact a franchised Chevrolet dealer and ask for the odometer LCD inspection. If the display shows kilometers instead of miles, the dealer replaces the meter cluster and programs the new odometer to match the original mileage.
Is the recall repair free?
Yes. Federal recall law requires the recall repair to be performed at no cost. Chevrolet dealers inspect the odometer LCD for free and replace the meter cluster for free when the display incorrectly shows kilometers instead of miles.
What is the safety risk from recall 19V064?
The safety risk is delayed maintenance. If the odometer label makes mileage appear as kilometers, a driver or fleet operator can miss mileage-based service intervals for safety-related maintenance. That delay increases crash risk, and the dealer repair corrects the display.
When did the recall repair become available?
The recall began March 13, 2019. For vehicles included in recall 19V064, the dealer inspection and any needed meter-cluster replacement are available now. Reference recall 19V064 when you call the dealer service desk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V064000 |
|---|---|
| Chevrolet customer service | 1-866-441-9638 |
| NHTSA recall # | 19V064 |
| NHTSA recall # (full) | 19V064000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →