Recall 19V048 affects 11 2017-2019 Glaval Bus Entourage and Berkshire motorhomes for block-heater wiring corrosion. Repair is free at any franchised Glaval Bus dealer.
Glaval Bus is recalling 11 2017-2019 Entourage and Berkshire motorhomes equipped with engine block heaters because water and contaminants can enter the block heater cable's splice connector. The corroded connector can short, overheat, or melt wiring and increase the risk of a fire; Glaval Bus dealers will complete the recall repair free of charge.
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What's wrong?
The engine block heater on affected 2017-2019 Glaval Bus Entourage and Berkshire motorhomes uses a power cable to feed household electricity to a heating element on the engine. The heater warms the engine for cold starts, and the cable's splice connector joins sections of that electrical lead. That connector has to stay dry and protected because it carries current when the cord is plugged into a wall outlet.
In recall 19V048, water and road contaminants can collect in the splice connector. The connector position and exposed mounting location let moisture sit on the terminals, especially around corrosive road salt. Corrosion damages the terminals and creates a resistive short, which means electricity flows where it should not and heat builds in the connector.
Before failure, the block heater can stop working, or the household breaker or GFCI outlet can trip. Owners can also hear buzzing or sizzling, or see smoke or sparks when the cable is plugged into a wall outlet.
Who's affected?
Covers Entourage and Berkshire vehicles across the 2017-2019 model years, with engine and wiring components listed.
| 2019 Glaval Bus Entourage | Engine |
|---|---|
| 2019 Glaval Bus Entourage | wiring |
| 2018 Forest River Berkshire | Engine |
| 2018 Forest River Berkshire | wiring |
| 2017 Forest River Berkshire | Engine |
| 2017 Forest River Berkshire | wiring |
| Units affected | 11 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A corroded block heater connector can create electrical resistance, overheat the wiring, melt insulation, and increase the risk of a fire. If the block heater stops working, trips a breaker or GFCI, buzzes, sizzles, smokes, or sparks when plugged in, unplug it and schedule service. Repair is free at any franchised Glaval Bus dealer.
What should I do?
- Check your VIN to confirm your 2017-2019 Glaval Bus Entourage or Berkshire is included in this recall.
- Contact Glaval Bus customer service at 1-574-343-5111 or a Ford dealer to schedule the free block-heater-cable inspection.
- Ask the dealer to inspect the block heater cable for corrosion or damage that raises the fire risk, then replace the cable or grease and reconnect the terminal connector as required.
- Bring the recall notice if you have it. If not, reference recall number 19V048 when you call.
- Avoid using the engine block heater until the inspection and repair are complete.
What happens at the repair
At the dealer, a Glaval Bus technician inspects the engine block heater cable for corrosion or damage at the splice connector. If damage is found, the cable is replaced. If no damage is found, the terminal connector is packed with grease and reconnected. The recall repair is free, including parts and labor. Ford provided a reimbursement plan for owners who paid for this remedy before the safety recall notice. The eligibility window ended December 31, 2019. If you already paid for a related block heater cable repair, bring the repair invoice and payment documentation to the service desk or contact customer care about that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| January 22, 2019 | NHTSA published the recall |
|---|---|
| February 6, 2019 | Owner notification mailed |
| March 4, 2019 | Dealer notification began |
| March 4, 2019 | Interim owner notification (was planned for this date) |
| March 15, 2019 | Dealer notification ended |
Frequently asked questions
What is recall 19V048?
Recall 19V048 covers 11 2017-2019 Glaval Bus Entourage and Berkshire motorhomes with engine block heater cable splice connectors that can corrode after water or contaminants enter. Prolonged corrosion can create a resistive short, overheat or melt wiring, and increase fire risk.
What should I do if my 2017-2019 Glaval Bus Entourage or Berkshire is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 19V048. If it is, call the dealer handling the recall and ask for the engine block heater cable inspection. Reference recall number 19V048 and Glaval Bus recall number 51-0940 when you schedule.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to complete the recall repair at no cost, and the filed remedy says the inspection and any needed cable replacement are free. If no damage is found, the connector is packed with grease and reconnected.
What is the safety risk?
The safety risk is fire from overheated or melted wiring. Water and contaminants can corrode the engine block heater cable splice connector, which can create a resistive short. If your VIN is included, schedule the free inspection before using the block heater again.
What if I bought this motorhome used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your Entourage or Berkshire is included, then give the dealer recall number 19V048 when you call for the inspection.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V048000 |
|---|---|
| Glaval Bus customer service | 1-574-343-5111 |
| NHTSA recall # | 19V048 |
| NHTSA recall # (full) | 19V048000 |
Source documents
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Download Misc. Document (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →