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Campaign 19V022 Posted January 2, 2019 994 units

2004-2018 Pierce Aerial Recall 19V022: Software Defect

RN
Reviewed by the RecallNotify editorial team
Published May 25, 2026

Recall 19V022 covers 994 2004-2018 Pierce aerial vehicles whose ladder can rotate right during extension. Repair is free at any franchised Pierce dealer.

Pierce is recalling 994 2004-2018 Arrow Xt, Dash, Enforcer, Impel, Quantum, and Velocity aerial vehicles because the aerial device can unexpectedly rotate right while the ladder is being extended. If that happens, the ladder can strike a building or electrical wire and increase injury risk; the Pierce dealer repair will be free once available.

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What's wrong?

The 2004-2018 Pierce Quantum, Enforcer, Dash, Velocity, Impel, and Arrow Xt aerial vehicles use a Command ZoneTM II controller to manage the aerial device. That device is the ladder assembly that extends and rotates from the truck. The controller is supposed to take operator commands and translate them into controlled ladder movement.

On affected vehicles, the software control module has a RAM chip configuration problem. That configuration can generate an unintended signal inside the controller while the ladder is being extended. When that happens, the aerial device can rotate to the right even though the operator did not command that movement.

There is no warning sign before failure. The concern is not a noise, light, or gradual change an operator can check during use. Treat any included vehicle as needing the recall repair before the aerial device is relied on again.

Who's affected?

Spans six Pierce fire apparatus lines from 2004 through 2018, all tied to electrical system software.

2007 Pierce Quantum electrical system software
2009 Pierce Enforcer electrical system software
2011 Pierce Enforcer electrical system software
2013 Pierce Quantum electrical system software
2013 Pierce Enforcer electrical system software
Units affected994
Field incidentsNHTSA has logged no field incidents to date.

A matching model year and Pierce model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.

What's the safety risk?

Unexpected aerial-device movement can send the ladder toward a building, electrical wire, or another object, increasing the risk of injury. There is no warning sign before the controls move the device the wrong way. Treat unexpected movement as a reason to stop aerial operation and keep people clear. Repair will be free at any franchised Pierce dealer once available.

What should I do?

  1. Check your VIN to confirm your 2004-2018 Pierce Quantum, Enforcer, Dash, Velocity, Impel, or Arrow Xt aerial vehicle is included in this recall.
  2. Contact a franchised Pierce dealer to confirm repair timing for the free aerial control module reprogramming.
  3. Schedule the software repair that fixes unexpected right rotation when the ladder is being extended.
  4. Bring the recall notice if Pierce sent one. If not, reference recall number 19V022 when you call.
  5. Avoid extending the aerial ladder near buildings, electrical wires, or other objects until the repair is complete.

What happens at the repair

Pierce identifies the dealer repair as reprogramming the aerial control module that controls ladder movement. The recall began February 28, 2019, and the repair is listed as free of charge. If your vehicle still needs the campaign completed, a Pierce technician performs the module reprogramming at the dealer. Pierce has a general reimbursement plan on file for qualifying out-of-pocket repairs. Ask Pierce customer service at 1-888-974-3723 how to submit documentation for a prior related repair.

ReimbursementReimbursement available

Timeline

January 2, 2019 NHTSA published the recall
January 22, 2019 Dealer notification began
January 22, 2019 Interim owner notification (was planned for this date)
January 29, 2019 Dealer notification ended
February 28, 2019 Owner notification mailed

Frequently asked questions

What is recall 19V022?

Recall 19V022 covers 994 2004-2018 Pierce Quantum, Enforcer, Dash, Velocity, Impel, and Arrow Xt aerial vehicles. The aerial device can unexpectedly rotate to the right while the ladder is being extended. Pierce dealers will reprogram the aerial control module for free.

What should I do if my 2004-2018 Pierce Quantum, Enforcer, Dash, Velocity, Impel, or Arrow Xt is on this recall?

Check your VIN to confirm your specific aerial vehicle is included in recall 19V022. If it is, contact a franchised Pierce dealer or Pierce customer service at 1-888-974-3723 and reference Pierce recall number 74B295. The dealer repair is free.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Pierce's remedy says dealers will reprogram the aerial control module free of charge. The recall began February 28, 2019.

What is the safety risk?

The risk is unexpected ladder movement during aerial operation. If the aerial device moves in the wrong direction, the ladder can contact a building, electrical wire, or another object, increasing the risk of injury. Confirm the VIN before using the aerial device for service work.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/19V022000
Pierce customer service1-888-974-3723
NHTSA recall #19V022
NHTSA recall # (full)19V022000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →