Recall 18V926 affects 5 2017-2018 Eldorado Arrivo, Passport, and E-Z Rider Max Brt buses for rear seat-lock failure. Free repair at any franchised Eldorado dealer.
Eldorado is recalling 5 2017-2018 Arrivo, Passport, and E-Z Rider Max Brt buses because a back seat cushion can fail to stay locked when rotated upright. In a crash or sudden stop, a moving seat back increases injury risk for the occupant; the dealer repair will be free once Eldorado makes it available.
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What's wrong?
The back seat cushion on these 2017-2018 Eldorado Arrivo, Passport, and E-Z Rider Max Brt buses is designed to rotate from a stowed position into an upright seating position. Once upright, its latch should hold the cushion in place so the seat and seat belt anchorages can carry occupant loads during normal use and a sudden stop.
In recall 18V926, the problem is that the cushion does not stay locked when load is applied. If the bus stops suddenly or is involved in a crash, the cushion can move instead of staying fixed under the passenger. That movement means the seating system and seat belt anchorage do not perform as required by the federal seating and seat belt anchorage standards.
There is no warning sign before failure. A seat can appear positioned for use, but the recall concern is whether it stays locked when force is applied.
Who's affected?
Covers three Eldorado bus models from the 2017 and 2018 model years, all tied to the seat assembly.
| 2018 Eldorado Arrivo | seat assembly |
|---|---|
| 2017 Eldorado Passport | seat assembly |
| 2018 Eldorado E-Z Rider Max Brt | seat assembly |
| 2018 Eldorado Passport | seat assembly |
| 2017 Eldorado Arrivo | seat assembly |
| 2017 Eldorado E-Z Rider Max Brt | seat assembly |
| Units affected | 5 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
In a crash, a seat back that moves out of position gives the occupant less protection and increases the risk of injury. If your VIN is included, schedule the seat inspection soon and ask the dealer whether the vehicle should stay out of service until checked. Repair will be free at any franchised Eldorado dealer once available.
What should I do?
- Check your VIN to confirm your 2017-2018 Eldorado Arrivo, Passport, or E-Z Rider Max Brt is included in this recall.
- Contact Eldorado customer service at 1-909-591-9557 to confirm the repair path for recall number 18V926.
- Schedule the free seat inspection and repair that keeps the back seat cushion locked upright under load.
- Bring the owner letter if you have it, or reference recall number 18V926 when you call.
- Avoid using the affected seat position for passengers until Eldorado confirms the seat repair is complete.
What happens at the repair
At the dealer, an Eldorado technician inspects the affected rear seat cushions and repairs the seat hardware so the cushion stays locked when moved from the stowed position to the upright position. Parts and labor are covered under the recall. The available filing does not identify a separate repair time. The dealer repair will be free once available, and the service desk can confirm whether the seat inspection and repair are open for your VIN.
Timeline
| December 18, 2018 | NHTSA published the recall |
|---|---|
| January 31, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 18V926?
Recall 18V926 covers 5 2017-2018 Eldorado Arrivo, Passport, and E-Z Rider Max Brt buses with back seat cushions that can fail to stay locked under load. Eldorado dealers will inspect and repair the affected seats for free.
What should I do if my 2017-2018 Eldorado Arrivo, Passport, or E-Z Rider Max Brt is on this recall?
Check your VIN to confirm your specific bus is included in recall 18V926. If it is, contact a franchised Eldorado dealer to schedule the seat inspection and repair. Reference recall number 18V926 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost, and Eldorado dealers will inspect and repair the affected seats free of charge. Parts and labor are covered for buses included in recall 18V926.
What is the safety risk?
The safety risk is occupant injury during a crash or sudden stop. If the back seat cushion does not stay locked under load, the seat back can move, increasing the risk of injury to the person using that seat.
When were owners notified about this recall?
Eldorado began the recall on January 31, 2019, so owner notices were already issued. If you bought the bus used or never received a notice, check your VIN and reference recall 18V926 when you contact an Eldorado dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V926000 |
|---|---|
| Eldorado customer service | 1-909-591-9557 |
| NHTSA recall # | 18V926 |
| NHTSA recall # (full) | 18V926000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →