Recall 18V925 covers 19 2019 Triple E Serenity vehicles for a battery-compartment cable that can short. Repair is free at any franchised Triple E dealer.
Triple E is recalling 19 2019 Serenity recreational vehicles because the coach battery compartment door support cable can contact the positive battery terminal. If that cable touches the terminal, a short can occur and raise the risk of a fire; Triple E dealers will complete the repair free of charge.
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What's wrong?
The coach battery compartment door support cable on the 2019 Triple E Serenity helps hold the battery compartment door in position when it is open. The battery's positive terminal carries electrical power from the coach battery, so nearby metal parts need insulation or separation to prevent unwanted contact.
On affected Serenity recreational vehicles, the support cable was changed during manufacturing. Instead of a plastic sheath over the metal cable, the exposed cable can reach the positive battery terminal. If the metal cable touches that terminal, it can create a short circuit. That short can make a spark and start a fire at the battery compartment.
There is no separate early warning sign before contact. The sign owners are told to watch for is immediate: if the support cable touches the battery terminal, a spark and fire can occur.
Who's affected?
| 2019 Triple E Serenity | battery |
|---|---|
| Units affected | 19 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific RV.
What's the safety risk?
If the battery compartment door support cable touches the positive battery terminal, a short can spark and increase the risk of a fire. Treat any spark at the battery area as a reason to stop using that compartment and contact the dealer. Repair is free at any franchised Triple E dealer.
What should I do?
- Check your VIN to confirm your 2019 Triple E Serenity is included in this recall.
- Contact a franchised Triple E dealer to schedule the free battery-compartment cable replacement, which adds tubing so the support cable stays insulated from the positive battery terminal.
- Reference recall number 18V925 and Triple E recall CA#9208-1 when you call.
- Avoid touching the battery-compartment door support cable or positive battery terminal until the repair is complete.
- Call Triple E customer service at 1-877-992-9906 if the dealer needs help locating the recall repair.
What happens at the repair
At the dealer, a Triple E technician replaces the battery compartment door support metal cable with a cable covered in tubing. The recall repair is free, including parts and labor. Triple E also provides a path for retail owners who use a servicing center instead of a dealer. The owner can be reimbursed, or the servicing center can be paid directly by Triple E for the covered recall work. Ask the service desk or servicing center what documentation Triple E needs before the repair is submitted.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 18, 2018 | NHTSA published the recall |
|---|---|
| December 19, 2018 | Owner notification mailed |
| December 19, 2018 | Dealer notification began |
| December 19, 2018 | Interim owner notification (was planned for this date) |
| December 28, 2018 | Dealer notification ended |
Frequently asked questions
What is recall 18V925?
Recall 18V925 covers 19 2019 Triple E Serenity S24CB recreational vehicles. The battery compartment door support metal cable can contact the positive battery terminal, causing an electrical short and increasing fire risk. Triple E dealers will replace the cable with one covered in tubing for free.
What should I do if my 2019 Triple E Serenity is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 18V925. If it is, contact a Triple E dealer to schedule the battery compartment cable replacement. Reference recall 18V925 and Triple E recall CA#9208-1 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Triple E dealers will replace the battery compartment door support metal cable with one covered in tubing free of charge.
What is the safety risk?
The safety risk is fire. If the metal support cable contacts the positive battery terminal, it can create a short circuit. Schedule the free dealer repair so the exposed cable is replaced with a tubing-covered cable.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V925000 |
|---|---|
| Triple E customer service | 1-877-992-9906 |
| NHTSA recall # | 18V925 |
| NHTSA recall # (full) | 18V925000 |
Source documents
-
Download Misc. Document (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →