Recall 18V852 covers 2019 Heartland Milestone, Elk Ridge, Sundance, Pioneer, and Elk Ridge Express trailers for missing forward reflectors. Repair is free at Heartland dealers.
Heartland is recalling 847 2019 Milestone, Elk Ridge, Sundance, Pioneer, and Elk Ridge Express fifth-wheel trailers because forward reflectors on one or both sides were not installed. Missing reflectors reduce the trailer's visibility to other drivers and increase crash risk; Heartland dealers will install the reflectors free of charge.
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What's wrong?
The forward side reflectors on these 2019 Heartland Milestone, Elk Ridge, Sundance, Pioneer, and Elk Ridge Express fifth-wheel trailers are small reflective markers mounted near the front sides of the camper. They do not make light themselves. They reflect light from other vehicles so the trailer's length and side position are easier to see in low light.
On affected trailers, the reflector on one side or on both sides was not installed during production. The trailer can still tow, but the missing reflector means the visibility equipment is incomplete. Heartland found units in its yard without the required reflector and corrected the units it still had.
There is no warning sign before failure. Owners can inspect the front sides of the trailer and see whether the reflector is missing, but there is no light, sound, or driving symptom that alerts you while towing.
Who's affected?
Covers five Heartland trailer lines from the 2019 model year, all tied to the same visibility component.
| 2019 Heartland Milestone | visibility component |
|---|---|
| 2019 Heartland Elk Ridge | visibility component |
| 2019 Heartland Sundance | visibility component |
| 2019 Heartland Pioneer | visibility component |
| 2019 Heartland Elk Ridge Express | visibility component |
| Units affected | 847 |
| Field incidents | NHTSA has logged 25 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If the required reflectors are missing, the trailer is less visible to other drivers, which increases the risk of a crash. Check the trailer exterior before travel and schedule the reflector installation soon. Repair is free at any franchised Heartland dealer.
What should I do?
- Check your VIN to confirm your 2019 Heartland Milestone, Elk Ridge, Sundance, Pioneer, or Elk Ridge Express trailer is included in this recall.
- Contact a franchised Heartland dealer to schedule the free forward-reflector installation that restores the trailer's required visibility markers.
- Bring the recall notice if Heartland mailed one. If not, reference recall number 18V852 when you call.
- Avoid towing at night or in low visibility until the missing reflectors are installed.
What happens at the repair
At the dealer, a Heartland technician checks the forward reflector locations and installs any missing reflectors on the trailer. The recall repair is free, and parts and labor are covered. If you already paid to have the missing reflector installed before the recall work, Heartland says it will reimburse the consumer. Keep the repair invoice or proof of payment and ask Heartland customer service how to submit it when you arrange the recall repair.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 30, 2018 | NHTSA published the recall |
|---|---|
| December 26, 2018 | Owner notification mailed |
| January 21, 2019 | Dealer notification began |
| January 21, 2019 | Dealer notification ended |
| January 21, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 18V852?
Recall 18V852 covers 847 2019 Heartland Milestone, Elk Ridge, Sundance, Pioneer, and Elk Ridge Express fifth-wheel trailers with missing forward reflectors. Heartland dealers will install the missing reflectors for free so the trailers meet the reflector requirements in FMVSS 108.
What should I do if my 2019 Heartland Milestone, Elk Ridge, Sundance, Pioneer, or Elk Ridge Express is on this recall?
Check your VIN to confirm your specific trailer is included in recall 18V852. If it is, contact a Heartland dealer to schedule installation of the missing forward reflectors. Reference recall number 18V852 or Heartland recall number 99.01.43 when you call.
Is the recall repair free?
Yes. Heartland's recall remedy says dealers will install the missing forward reflectors free of charge. Federal recall law also requires the manufacturer to provide the recall repair at no cost for an included vehicle.
What is the safety risk?
The safety risk is reduced trailer visibility to other drivers. If forward reflectors are missing, other drivers have less visual reference for the trailer, increasing crash risk. Heartland's free dealer repair adds the missing reflectors.
When did Heartland begin this recall?
Heartland began the recall on December 26, 2018. If you did not receive an owner notice, check your VIN and contact a Heartland dealer or Heartland customer service at 1-877-262-8032 with recall number 99.01.43.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V852000 |
|---|---|
| Heartland customer service | 1-877-262-8032 |
| NHTSA recall # | 18V852 |
| NHTSA recall # (full) | 18V852000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →