Recall 18V800 covers 17,548 2017-2019 Volvo vehicles for VCM software that blocks GPS location to emergency responders. Repair is free at any franchised Volvo dealer.
Volvo is recalling 17,548 2017-2019 XC90, V60, S90, XC60, XC40, V60CC, V90CC, and V90 vehicles because Vehicle Connectivity Module software can keep GPS location data from reaching emergency personnel. In a crash or injury, missing location information can slow emergency response; Volvo dealers will update the software free of charge.
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What's wrong?
The Vehicle Connectivity Module in these 2017-2019 Volvo XC90, V60, S90, XC60, XC40, V60CC, V90CC, and V90 vehicles is the software-controlled link for telematics and related driver support features. It helps the car share GPS location data and supports systems that depend on the vehicle knowing and reporting where it is.
On affected vehicles, a timing problem in the module software can store the wrong vehicle location. In an emergency, that bad location data can keep the GPS system from giving emergency personnel the vehicle's real position. Driver support features tied to the same module can also operate incorrectly because they are working from faulty software information.
At startup, the driver can see warning messages in the driver display. Treat those messages as the warning sign Volvo identified, especially if telematics, navigation, or driver support features are not acting as expected.
Who's affected?
Spans eight models across 2017-2019, all tied to electrical system software.
| 2017 Volvo XC90 | electrical system software |
|---|---|
| 2019 Volvo V60 | electrical system software |
| 2019 Volvo XC90 | electrical system software |
| 2018 Volvo S90 | electrical system software |
| 2019 Volvo XC60 | electrical system software |
| 2018 Volvo XC60 | electrical system software |
| 2018 Volvo XC90 | electrical system software |
| 2017 Volvo XC40 | electrical system software |
| 2019 Volvo S90 | electrical system software |
| 2017 Volvo S90 | electrical system software |
| 2017 Volvo V60 | electrical system software |
| 2017 Volvo XC60 | electrical system software |
| 2017 Volvo V60CC | electrical system software |
| 2017 Volvo V90CC | electrical system software |
| 2017 Volvo V90 | electrical system software |
| 2018 Volvo V90CC | electrical system software |
| 2018 Volvo V90 | electrical system software |
| 2018 Volvo V60 | electrical system software |
| 2018 Volvo V60CC | electrical system software |
| 2019 Volvo XC40 | electrical system software |
| 2019 Volvo V60CC | electrical system software |
| 2019 Volvo V90 | electrical system software |
| 2018 Volvo XC40 | electrical system software |
| 2019 Volvo V90CC | electrical system software |
| Units affected | 17,548 |
| Field incidents | NHTSA has logged 64 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Without GPS location data, emergency personnel have less location information after a crash or injury, which can slow emergency response. If the driver sees DIM warning messages at startup, treat them as a recall-related warning and schedule service soon. Repair is free at any franchised Volvo dealer.
What should I do?
- Check your VIN to confirm whether your 2017-2019 Volvo XC90, V60, S90, XC60, XC40, V60CC, V90CC, or V90 is included in this recall.
- Contact a franchised Volvo dealer to schedule the free Vehicle Connectivity Module software correction that fixes the telematics, driver support, and GPS location error.
- Bring the recall notice if Volvo mailed one. Reference recall number 18V800 when you call.
- Drive with care until the software correction is complete; the GPS location sent to emergency personnel can be missing after a crash or injury if the VCM software error is still present.
What happens at the repair
At the dealer, a Volvo technician corrects the software in the Vehicle Connectivity Module so the telematics and driver support systems work as intended. The recall repair is available now, and parts and labor are free. If you already paid out of pocket for a related software or telematics repair before the recall notice, Volvo's general reimbursement plan covers eligible documented expenses. Bring prior repair paperwork to the service desk or contact Volvo customer service for the reimbursement path.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 8, 2018 | Dealer notification began |
|---|---|
| November 8, 2018 | Dealer notification ended |
| November 13, 2018 | NHTSA published the recall |
| December 26, 2018 | Owner notification mailed |
| January 7, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 7, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 18V800?
Recall 18V800 covers 17,548 2017-2019 Volvo XC90, V60, S90, XC60, XC40, V60CC, V90CC, and V90 vehicles with Vehicle Connectivity Module software that can stop GPS location data from reaching emergency personnel after a crash or injury. Volvo dealers correct the software for free.
What should I do if my 2017-2019 Volvo XC90, V60, S90, XC60, XC40, V60CC, V90CC, or V90 is on this recall?
Check your VIN to confirm your specific Volvo is included in recall 18V800. If it is, contact a franchised Volvo dealer to schedule the Vehicle Connectivity Module software correction. Reference recall number 18V800 and Volvo recall number R39917 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Volvo dealers correct the Vehicle Connectivity Module software free of charge. Volvo customer service is available at 1-800-458-1552 if you need help with dealer scheduling.
What is the safety risk in recall 18V800?
The safety risk is delayed emergency response after a crash or injury. If the GPS location is not sent to emergency personnel, responders lose automatic location information from the vehicle. The repair path is a free software correction at a franchised Volvo dealer.
What if I bought my Volvo used?
The free recall repair still applies. Federal recall law requires manufacturers to honor safety recalls regardless of ownership history. Check your VIN to confirm whether your specific 2017-2019 Volvo is included, then call a franchised Volvo dealer and reference recall 18V800.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V800000 |
|---|---|
| Volvo customer service | 1-800-458-1552 |
| NHTSA recall # | 18V800 |
| NHTSA recall # (full) | 18V800000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →