Recall 18V767 covers 7 2019 Crossroads Cruiser trailers for water-heater exhaust positioned where carbon monoxide or propane gas can enter living quarters. Repair is free.
Crossroads is recalling 7 2019 Cruiser recreational trailers because the water heater exhaust sits under the slide out, where carbon monoxide or propane gas can enter the living quarters. That gas exposure increases the risk of injury, and a Crossroads dealer will complete the recall repair free of charge.
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What's wrong?
The water heater in a 2019 Crossroads Cruiser recreational trailer heats water for sinks and other fixtures while burning propane. Its burner and exhaust must vent outside the living area, with enough clearance from slide outs so combustion gases stay out of the trailer.
On the affected Cruiser floorplans, the water heater was installed below a slide out. That placement is against the installation code because the slide out changes where exhaust and propane gas collect around the trailer wall. Instead of moving safely away from the living space, carbon monoxide or propane gas can collect near openings and enter the living quarters.
The warning sign listed for this recall is the trailer's safety alarm. If carbon monoxide enters the living area, the alarms inside the travel trailer will alert occupants.
Who's affected?
| 2019 Crossroads Cruiser | Water heater |
|---|---|
| Units affected | 7 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2019 Crossroads Cruiser trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Carbon monoxide or propane gas entering the living quarters increases the risk of injury. The trailer has safety alarms that alert occupants if carbon monoxide reaches the living area, so treat an alarm as a reason to leave the trailer and call the dealer. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2019 Crossroads Cruiser is included in this recall.
- Contact a franchised Crossroads dealer to confirm whether the free water-heater relocation has already been completed.
- Schedule the free water-heater relocation that moves the exhaust away from the slide-out area and helps keep carbon monoxide or propane gas out of the living quarters.
- Reference recall number 18V767 and Crossroads recall 18-335 when you call.
- Avoid using the water heater until the dealer confirms the relocation is complete.
What happens at the repair
At the dealer, a Crossroads technician relocates the water heater so its exhaust is not positioned under the slide out, where carbon monoxide or propane gas can enter the living quarters. The recall repair is available now and is free of charge. Because the affected Cruiser trailers are still in dealer inventory, Crossroads says owner letters will not be sent. If you are buying or taking delivery of one of these trailers, confirm with the dealer that the water heater relocation is complete before delivery.
Timeline
| October 31, 2018 | NHTSA published the recall |
|---|---|
| October 31, 2018 | Dealer notification began |
| October 31, 2018 | Dealer notification ended |
| October 31, 2018 | Owner notification mailed |
Frequently asked questions
What is recall 18V767?
Recall 18V767 covers 7 2019 Crossroads Cruiser recreational trailers with a water heater installed under the slide out. The exhaust location can allow carbon monoxide or propane gas into the living quarters, increasing injury risk. Crossroads will relocate the water heater for free.
What should I do if my 2019 Crossroads Cruiser is on this recall?
Check your VIN to confirm your specific trailer is included in recall 18V767. If it is, contact a franchised Crossroads dealer and reference recall 18V767. The remedy is to relocate the water heater, and the repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the recall remedy says Crossroads will relocate the water heater free of charge. Parts and labor are covered for vehicles included in recall 18V767.
Will Crossroads mail owner letters for recall 18V767?
No. The recall filing says the affected trailers were still in dealer inventory, so owner letters were not sent. If you own a 2019 Crossroads Cruiser, check your VIN and call Crossroads customer service at 1-866-425-4369 if your dealer needs help locating the recall.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V767000 |
|---|---|
| Crossroads customer service | 1-866-425-4369 |
| NHTSA recall # | 18V767 |
| NHTSA recall # (full) | 18V767000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →