Recall 18V762 covers 4 2009 Altec Aerial Device devices with elevator riser assemblies that can crack and fail. Free repair at any franchised Altec dealer.
Altec is recalling 4 2009 Aerial Device vehicles because the elevator riser assembly can crack and fail. If the riser fails, it can increase the risk of injury or death, and Altec dealers will complete the recall repair free of charge.
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What's wrong?
The elevator riser assembly on a 2009 Altec Aerial Device is part of the lift structure on LSS 60 and LSS 70 elevator aerial units. It helps support the elevator section as the aerial device moves between work position and the stowed position used for travel. The structure has to carry those loads without loosening, cracking, or shifting.
On affected units, the stow sequence puts the riser section into place before the pedestal finishes moving. As the pedestal continues to stow, it adds load to the riser assembly above its design load. After years of operating cycles, that extra stress can crack the riser. If the crack grows, the riser assembly can fail.
Owners and fleet operators are not told to watch for a driving symptom. The warning path is inspection: the elevator riser assembly is subject to periodic checks meant to find loose, broken, or cracked parts before failure.
Who's affected?
| 2009 Altec Aerial Device | body or structural component |
|---|---|
| Units affected | 4 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2009 Altec Aerial Device is on the list. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An elevator riser failure can increase the risk of injury or death for people using or working near the aerial device. Periodic inspection is meant to find riser assemblies that are loose, broken, or cracked before failure. Keep inspection requirements current and schedule the recall repair soon. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2009 Altec Aerial Device is included in this recall.
- Contact a franchised Altec dealer to schedule the free elevator-riser inspection, crack repair, and update-kit installation.
- Bring the recall notice if Altec mailed one. If not, reference recall number 18V762 and Altec recall CSN 702 when you call.
- Avoid operating the aerial device until the elevator-riser inspection and update-kit repair are complete.
What happens at the repair
At the dealer, an Altec technician inspects the elevator riser for cracks. Any cracked riser areas are repaired, and the technician installs the update kit required by recall 18V762. Parts and labor are covered, so the dealer repair is free. Altec has a general reimbursement plan on file for owners who already paid for related repairs before the recall work. Contact Altec customer service with your repair documentation and ask how to submit it under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 30, 2018 | NHTSA published the recall |
|---|---|
| December 27, 2018 | Owner notification mailed |
| December 27, 2018 | Dealer notification began |
| December 27, 2018 | Dealer notification ended |
| December 27, 2018 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 18V762?
Recall 18V762 covers 4 2009 Altec LSS 60 or LSS 70 Aerial Device units with an elevator riser assembly that can crack and fail. Altec dealers will inspect the elevator riser, repair cracks found, and install an update kit for free.
What should I do if my 2009 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific unit is included in recall 18V762. If it is, contact an Altec dealer or Altec customer service at 1-877-462-5832. Reference recall 18V762 or Altec CSN 702 when you call. The inspection, repair, and update kit are free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 18V762, Altec dealers will inspect the elevator riser, repair cracks found, and install the update kit free of charge.
What is the safety risk?
The safety risk is injury or death if the elevator riser fails. The recalled assembly can crack, then fail during use. The repair path is clear: an Altec dealer inspects the elevator riser, repairs cracks found, and installs the update kit for free.
What if I bought this Altec Aerial Device used?
The free recall repair still applies. Federal recall law follows the unit, not the first owner. Check your VIN to confirm whether this 2009 Altec Aerial Device is included, then give the dealer recall 18V762 or Altec CSN 702 when scheduling service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/18V762000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 18V762 |
| NHTSA recall # (full) | 18V762000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →